The staff were very pleasant. It was a great value for me and my kids. Breakfast and evening food were great. Popcorn in the afternoon was an unexpected bonus!
Service, food, cleanliness, the total experience was excellent!
Location was convenient for early morning flight. My son had a flight as an unaccompanied minor and the extra time needed for paperwork is understandable but it was a 6am flight. There wasn't anything out for breakfast before we left because of the early flight. Additionally, they closed the pool precisely at 10p. They cited security reasons for the promptness but it sounds a bit unnecessary. We weren't able to take part in any of the 'added conveniences' due to our circumstances.
Very friendly staff and room was great. Parking is a difficulty as the complimentary is hard to find and the valet is expensive.
The location was perfect for New Year's Eve as the hotel was centrally located near the bars downtown and the room was quite large. The furniture was starting to look outdated and light switches were everywhere rather than near the door. Parking was also a bit confusing as it was across the street at the convention center. The staff was very friendly; however, I was charged twice for the room and it took 14 days to resolve this issue.
Missed my wake up call. I specifically went down to the desk and asked for one. Not cool I almost missed my morning meeting. No am breakfast options. Kinda old and dingy
Location and Architecture Needs a facelift
The check in process was smooth and easy as expected. Double Tree/ Grand Hotel Dayton downtown was a disappointment. The check in process was smooth and easy as expected. The condition of the room was a disappointment to say the least. I am going to be specific with my list my numerous points to this comment beginning with the room temperature that was never completely fix even after we brought this to the staffs attention. The floor underneath the carpeting was loose and bowed. This presented a serious trip hazard. One of old windows could not be locked to eliminate the cold chill coming into the room. One of the closet doors did not have the mechanism attracted to the door allowing the door to hang in the track. The celling had water spots in the room and in the lobby. There was derby and dead bugs alongside, behind and underneath the bed and bath room vanity. The parking garage did not have entrances into the hotel or a stairway to enter in to the hotel. We were forced to walk down the ramp or use the outside stairs to gain access to the ground floor entryway. I have photographic evidence to support all of my concerns. It is my understanding that Hilton is in the process of assuming ownership of this facility. I wish the Hilton chain that I use when I travel for business and pleasure good luck on bringing this hotel up to the Hilton standard.
It is right downtown in Dayton, so if for some reason you are here for business it is convenient. Oh where to start? Our door handle for the room fell off, the closet door was completely unattached, the view from our window looked directly into another room about 4 feet away. Nothing in the hotel, with the exception of the elevators, works. Even the entrance to the parking garage is closed.
I was shocked that the room we stayed in had a terrible smell of old furniture. Our TV was not a flat screen that's all I want to express at time. I was not happy with my stay at all. Our room smelled of old furniture and our TV was not a flat screen.
I needed a room with two beds and the hotel where my conference was did not have any rooms with two beds available at the time I tried to reserve. The Grand did, and for slightly less than the other hotel's special conference rate. My criteria for a hotel room is that the door locks, the bed is clean, the toilet works, and the shower works. Well, the bed was clean and the shower worked. In the morning after checkin, the toilet didn't flush because the tank wasn't filling. And it's not because the flapper valve was letting the water drain into the commode, it's because there was no water flowing into the tank at all. On the way out, I notified the front desk. Upon returning to the hotel later in the day, when I flushed the toilet, the pipes resonated and sounded exactly like a foghorn for the 2 minutes or so it took to fill the toilet tank. Calls to the font desk to report this (and to let them hear it) went unanswered. I reported this in person at the front desk on my way out again. For the rest of the stay (three more nights) the toilet intermittently sounded its foghorn and leaked water onto the bathroom floor. The floor was wet until we checked out. As for the door, it locked, but getting it unlocked was the problem. We had about 5 or 6 pairs of keys made during our stay (only one of which was my fault for leaving the keys in the room). Every time a key was made to maintenance to check on the toilet, it disabled all the other existing keys. And of course, staff also seems to make one-day keys without bothering to ask how long the stay is so that the key will work until checkout. I wouldn't have stayed here in the first place had the right room been available in the other hotel (within walking distance), and despite the allowances for the fact that renovations are going on, I don't think I'll be back.
Absolutely nothing. This was a TERRIBLE hotel. I left after three hours due to safety concerns. There was a huge blood stain in the hallway. Bed bugs. markings on the wall. Lotion splattered on the mirrors. Fixtures falling apart. HOLES in the ceiling and walls. Hookers downstairs. There was NO lobby. Did not look like ANY of the pictures you or the website advertised. I was mortified. No security whatsoever.
The room was spacious and clean. was worried about bed bugs b/c one reviewer claimed to have caught bedbugs there. I did not notice any sign of bedbugs.
No tv. No hot water. No human life in the hotel. Do not go there Couldn't take a shower. Couldn't watch TV. No amenities. Should close while doing renovations. Or let guests stay for free
Comfortable suite with 2 queen beds and pullout sofa sleeper Use of styrofoam plates for breakfast
Large room, clean, front desk personnel were very helpful and outgoing.
Comfy after long day of driving. Pool was perfect.
Very nice place!
Cleanliness and amenidtes A bit overpriced compared to your competitors .
-modern and new lobby -room was very outdated and did not match the modern decor of the lobby -bistro/bar had a limited menu, I ended up eating out instead of staying at the hotel
Price was good, room was clean. only negative thing was when a house keeper kinocked on the door and immediately swiped the door key and entered the room. it was only 6 seconds!! I was startled she entered so quickly! Was she expecting the room to be empty? fishy
This guest did not leave comments about this hotel.
The room was very spacious and neat , and clean When I went to enjoy the indoor pool I couldn't because the water was ice cold .. They couldn't fix it at all and they was very nasty about it ..
This guest did not leave comments about this hotel.
Clean quite nice location Once my key card did not work
clean, reasonable price, good pillow if there was a nightlight in the bathroom, I missed it. Luckily I did not need to get up in the middle of the night.
A clean, modern and very affordable 2-1/2 star hotel.
Great shower, linens, bed comfort, clean room. Everything was fine. No issues. I found I objections at all. Everything was fine.
Ease of access. Parking close to hotel. Staff was professional. Room was adequate. The air conditioning was a bit sluggish. The refrigerator came on every half hour with a loud noise.
This guest did not leave comments about this hotel.
Breakfast was fair. Baked goods and bread was stale.. coffee was good
Clean rooms and affordable price on the room. The staff sucks! On the floor we stayed two groups in apparently the same family were causing a ruckus at all hours of the night,very late at night. We called twice to say something to the front desk staff and they did nothing. We will not be staying here EVER again.
Nothing I should have listened to my instinct and walked away but, I discided to give it a chance. Once I got to the room you could tell it was cleaned but had permitted stains on funiture. So I didn't complain because I figured they did the best they could given that besides the stains it was decently clean. The nightmare stared that night. After I got back to the room after stepping out for a few hours I realized that the TV did not work. I called down to tell them. They told me someone was coming to fix it , and they never did. Then, I went to turn on the heat and it only blew out luke-warm/ cold air. I call them about it and not one came or offers any consultation. Then, they don't have real comfortors on the bed so, I called again and asked if I could get one. I was told that they do not have comfortors and that they use a "3 blanket system". So I asked if I could have another blanket, he responded " you will have to wait til 9 until the housekeeper gets here". Lastly, there was no shower curtain in the bathroom and I didn't notice until morning when I go ready to take one. When I go ready to check out I talk manager he was very rude but did offer me another night but I declined
Value, location, clean enough, room smelled fine, large fridge included No comforter on bed, bed poor quality
The quality of the foot could have been better. The bananas that were placed out (3 days) were over ripe and looked sorry. The breakfast menu choices could be improved with offerings of cut up fresh fruits, such as strawberries, cantaloupe, berries. Eggs, bacon and pancakes were not kept warm in the serving containers.
Soy nativo de Dayton, así que puedo decir que no se puede superar este lugar. Está en 75, y una salida de 70. Que te lleva a todos lados necesitas estar en el área de Dayton. A unos 15 minutos del centro de la ciudad, al lado del 20 a o UD, a unos 20 minutos de uno de los tres centros comerciales. Pero, por supuesto, el punto de venta son todos los restaurantes de la zona. El aparcamiento era un poco apretado, y viajar a y desde el hotel puede llegar a ser una pesadilla porque el tráfico del restaurante. El servicio era bueno, pero las televisiones y servicio de cable no era muy bueno. Sé que es una pequeña cosa para algunos.