The service and the breakfast where really good. The room - out dated - didnt seems to be really clean - closet was broken - Bathmat was not functioning properly so high risk on falling out of the bath while getting out of the bath - The door on the outside (not the entrance) was not functioning properly. Could not be closed. - it was a 2 person room with 2 beds, after our questioning the beds where put together. Still 2 separate beds. - Mini bar was not filled.
Beautiful hotel, pool area, spa. The breakfast buffet is excellent. The staff is incredibly helpful and attractive. There's plenty of parking and the facility is clean and hip. The rooms are perfect, including a computer in the room. Not much negative to say, as this place is great, but the pool gets overly crowded with locals buying day passes and the never-ending deep house mixes booming from the speakers get a bit mind numbing after 4 or 5 days.
View and location. Nice atmosfere Our room did not have an in suite bathroom, I did not notice it when I booked the room but the private bathroom across the room was acceptable. The tv was to small and to few channels unless I didn't know how to work the remote. We didn't mind, since we didn't stay there to watch tv but this might be a factor.
Wonderful place to stay. Great view, good location, excellent staffs, very comfortable just like at home. We stayed four nights. We'll definitely choose this place again when we visit Cape Town again.
Staff and the owners were very friendly and sincere. It was outstanding compared to other experiences I had in my life. The room was excellent. Spacious, great view and having a very nice balcony. Location is not in the very touristic spot of the city, but in between two main spots (Waterfront and Camps Bay), so the location was very good, it is located in a very beautiful district. Our overall experience was very good in that such a nice boutique hotel. If you have any expectation about the pool, it may not be satisfactory. Actually, it was not a matter for us.
Spacious room, bathtub was huge, friendly and helpful staff - always at hand for a restaurant booking/tour or any other request. Parking is in the facility itself. Strategic and safe location. The poor review submitted earlier by the mature Aussie couple doesnot do justice to this fine property.
I liked the location, he informality, the hospitality, the comfort,the people who greeted us and fed us and helped make our stay more pleasant in every way. nothing I did not like
The location of this guest house is superb. It is on a quiet road in a good area of Cape Town. It is easy to get to. It also has wonderful views of the ocean and Robben Island. The staff are very friendly and happy to help with any advice re restaurants which were also booked by them on our behalf. Would not think of staying anywhere else if we return to Cape Town.
The location was great It is a rip off. Far too expensive for the service available. The hotel is under reconstruction and should be shut down.Very poor conditions and does not work as a hotel .... It is more of a cheap B&B.
The friendly staff ,the hospitality, the view and the spacious room & bathroom The TV and internet connection.
From the time we arrived until the time we left we had excellent, very personal service and constant friendly and helpful attention. The decor is stunning and the hotel is spotlessly clean.The food was delicious and beautifully served. All in all it was a wonderful experience and i would definately recommend the O on Kloof to everyone.
Great service and food. Nice modern design of the hotel. Bed was a bit soft
The hotel staff were very helpful with excellent tips about Cape Town. Loved the environment and location with 1.5 hrs walk to Water Front with great scenary. the 2 shower heads in the bathroom were not comfortable at all.
Lovely clean spacious room and living room, very well equiped (kitchen incl). The bed is amazing (size, comfort and linnens), very nice and helpful staff. Nice area. Definitely stay there again! Everything was lovely. Only one thing: the door to the bathroom has a frosted window that you can see through from the room. Looks nice but I would put a cutain or something to keep the privacy..
fantastico hotel genial el personal,para pasar unos dias fantastico,un poco alejado del centro pero merece la pena
La Villa Costa Rose esta bien ubicada. La habitación es amplia, muy cómoda y sencilla. En el baño el espacio esta muy bien aprovechado, además de contar con los amenitis necesarios. Destacar sobre todo la cálida bienvenida y la atención constante y personalizada de los propietarios Neil y Rob, así como el desayuno y su servicio. La calefacción es muy ruidosa, pero todo lo demás compensa.
Bastante íntimo y muy familiar. Muy silencioso, muy limpio y muy cómodo. El desayuno muy bien..
the design is amazing.... the pool is wonderful. the service is not as good as expected, and the breakfast was poor and they did not refill the food, only after we asked them.
The staff were very friendly specially the manager "Ryan". Hotel clean, modern & pratical. lack of facilites at the pool & no WiFi in the room. No A/C in the bedroom.
Excellent location, close to shopping centres and activities. Staff extremely helpful, free wifi, bedroom a little small, but huge lounge and kitchen
Room was excellent with separate sitting room/kitchen and bedroom. Central location for Seapoint, which I prefer to being in CBD. Friendly staff, simple and adequate breakfast for quick getaway in morning. No holdups or queue for checking in or out. Good to have plenty of onsite parking in secure garage.
The Staffs were friendly and helpful. Fantastic location. free adsl in the room, free basement Car Park No.
Nice appartment, well located for exploring Cape Town and surroundings. Pool not very clean.
I was upgradaed to a deluxe apartment which was absolutely immaculate, these apartments are amazing..5 star i would say..tv, coocking facilities, power shower..excellent cant fault it. very clean. Very quiet, not really a proper bar, if you want the hustle and bustle of a hotel this is not the place for you.
It looks pretty and they do serve a good breakfast. Service, if you press 9 at a hotel, you should be able to get the little basics and your reception could not even provide mini size toothpaste. You have comments block on the website when making a booking does anyone look at it, it was the night of my brothers honeymoon, and I booked there because of recommendation from other families, only to feel embarrassed, that they had single beds.
staff friendliness Access to internet and ironing services
it was really a nice place. bathroom a little old, but overall great
Good breakfast not far from Waterfront, and Table Mountain. We had a sea view from our room.Think it is was safer here at the sea front rather than staying in Cape Town city centre. Outside swimming pool was closed as we were there in the winter (July) The bar only sold bottled beer would have liked a pint of draught beer.
location good, staff excellent, service very good. Nice and clean hotel overlooking the sea. View from the bedrooms to die for.
helpfulness and friendliness of staff
Staf is great. Rooms are perfect.
All the staff were super hospitable especially Anthony. They could not have done enough for me . All my needs were met.
Jean Claude, staff member, was super.
Personal attention by owners
Antony, the owner of Blackheath Lodge was the perfect host, obliging, informative and extremely helpful. The room we stayed in was exactly what we like, the breakfasts were magnificent and the staff were all so nice. We have already told a number of friends and relatives who may visit Capetown in the future and sung the praises of Antony and Blackheath Lodge....highly recommended. No nothing negative at all.
Great staff, transport by ridwan to and from from the lodge was excellent :) Rooms and the lodge were very thoughtfully decorated. Had the same breakfast for almost all of 5 days
Very comfortable accomodation with careful attention to detail and excellent service.
We felt like we were at home thanks to the warm and friendly attitude from all the staff Not at all
antony local knowlodge was very good and went out of his way to make sure you had an enjoyable stay i felt it was overpriced and the photographs on the internet showed it in its best light
The location worked out very well for us. The staff is helpful and the owners are amazing. They are knowledgable and creative in their suggestions and very thoughtful and participatory in their community. Liked it all.
Location, staff, There was an unpleasant smell to suite. also the furniture and the kitchen felt a bit used.
The staff are very professional and helpfull and the rooms are lovely!!! We stayed in room 428 and the traffic on the ground from the Protea Hotel kept us awake the whole night!!
good location close to the town and beach of clifton the first 4 days in the room over the main road where noisy in the night
Warm hospitable staff. Great location. Spacious well appointed and comfortable rooms. Would highly recommend this hotel
the service from the staff was excellent ,in paricular Dominique at reception.A very small quaint hotel that is great for a busines strip to cape town being a small hotel the facilities are not great, so there is not much to enjoy of the hotel other than the room to sleep.
Very pleasant interior, comfortable beds and excellently equipped kitchen The whole area is very noisy with high rise developments next door and lots of traffic noise; the pool area was not inviting to sit and relax.There were problems with the lift. On check in there was clearly a mix up in the rooms as they had a big group - I had requested a twin bed and there was only a double; the issue was very poorly handled at initial check in but was sorted later when another bed had to be moved in to the suite.
We appreciated the good breakfast with a wide time span and attentative staff. The hotel felt quit even when fully booked, which suited me. Staff is very friendly. Nothing that stands out
Due to a double booking on the 31st Dec 2009, we accepted to be put up in an alternative hotel for that night, and in return we were offered a free accommodation upgrade. The staff was friendly and polite and welcoming with our young daughter. The breakfast was lovely. Considering the star rating of this place, it would be highly recommended to have a decent restaurant onsite. Room service and bar menu were provided, but the choice of food very basic for that type of establishment (to our understanding the bar staff was preparing the food some night). Overall, it is quite expensive.
That they allowed us to book in early, size of room Prob that it was not on the beach - slightly misleading info on site
Staff was really nice and the food was amazing.
This property and the other at Bantry Bay are my home away from home in Cape Town. The staff are genuine and helpful. The rooms are top knotch and the food perfect. The location could not be better for a morning (or evening) walk, run, rollerblade, bike! Nothing could be better....