Great location on the beach, many nice bars and restaurants nearby, and easy and beautiful drive into city. Rooms are very elegant, restful and clean. A lot for your money by US and European standards. Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.
This hotel is all about location. 5 stars for location but not for anything else! If its location you are looking for then its worth the money. Not a high standard at all. Rooms very basic and cheap looking! The service in this hotel is extremely poor from reception to lounge staff. I would give it 2* tops! If its service you want do not stay here.
Everything was very nuce Restaurant for Dinner
charming boutique hotel by SA standards, wholly overpriced, but obviously priced with European and US clientele
beautiful rooms, tasteful interior, very clean and beautiful location close to the beach, lovely view. Friendly and helpful staff, it rather feels like staying at a friends house than merely being a guest at someones hotel.
The hotel is in a fantastic location; far enough from the beach to be quiet, but close enough for access to all the restaurants and bars along the sea front. The staff were helpful with our bags on arrival and were friendly throughout our stay. Breakfast was also good. Car parking facilities are limited at peak times
the room was great, the view from the room was magnifaset(room 101)the stuff were very friendly and warm
surprised at size of unit = expected a studio unit - i.e.bed/sit one room with bathroom etc, 1st visit -appeared to be a block of units, no hotel facilities i.e resturant -foyer for meeting relatives etc If they were available - I was not informed. Also for the price, I would have xpected milk/sugar/tea etc avaiable in room - nothing there at all.
Everything! Great location and amazing views from the breakfast room/lounge in particular. Nope.
Very central to the sea front and restaurants in Camps Bay. Staff behind the desk were very helpful. Attention to decor detail was poor thus resulting in having a room which did not live up to our booking expectations.
The Retreat is situated in one of the best areas of Cape Town close to the busy life in Camps Bay - but with its gardens, mountain swimming pool and luxurious surroundings the perfect place to relax. When you arrvive, you feel instantly pampered because the staff is very friendly and caring. We can higly recommend dining in the restaurant, the food was outstanding and we were able to watch the sunset while dining. Due to this place our trip to Cape Town found a very romantic end! We are looking forward to stay again at the Camps Bay Retreat Nothing, everything was an absolut treat
Breakfasts good. Serving staff good. Views and grounds good. Reception on arrival we were told we only had room for 3 nights instead of 12 and wanted us to move to Bay Hotel. Unacceptable and said no! Carla from bookings was useless. No apologies from any staff. No real customer care/service. At price should be better. Room not very clean.