Tiene muy buena ubicación, el servicio a nivel integral me parece bastante correcto, el trato es cordial, amable y muy directo y familiar.
Personal muy amable y hotel muy bien ubicado en zona de comercios y muchos restaurantes a precios fantasticos. Cerca del mercado, andando tope 10 minutos. Mi habitacion amplia, comoda y limpia. Todo funcionaba a la perfeccion. El desayuno buffet amplio en oferta y bueno. Nada a mencionar como negativo.
Excesivo ruido del aire acondicionado
La ubicacion del hotel es excelente. El personal es muy amable
Hotel muy centrico. Desayuno con mucha variedad. Hab. grandes y limpias Algo caro para ser Vietnam, aunque asequible.
La zona en la que se encuentra El desayuno
Para mi lo único bueno del hotel es la ubicación El desayuno muy muy flojo. La habitación olía mal. Y el personal muy seco y poco amable-
La habitación me ha parecido muy confortable y luminosa. El personal de recepción es muy atento El acceso a internet en cuanto a que tiene muy pocos ordenadores (2) disponibles.
Un servicio excepcional, en una ubicacion privilegiada y con un desayuno excelente en variedad y calidad. Precio elevado para Saigon.
La situacion es buena porque la zona donde se encuentra esta rodeado de tiendas y restaurantes. Las vistas de la ciudad desde el restaurante en la 9 planta son magnificas.
friendly staff, very good buffet breakfast for the less price, there are hundreds of options in the same area, with the same quality, so after staying in elios the night we had reserved, we found a hotel (liberty 3) just 20 metres away with the same characteristics that was 30% cheaper, so we moved.
Clean rooms, good breakfast with a lot of choice and a nice view to the city (12.th floor), helpfully staff, very central in city. A few rooms have only very little windows where you can't see anything. Loud in the morning, the walls are clairaudient (the room-service starts early, so you might wake up)
The lcoation was good and the door staff were helpful The room was dingy and the breakfast wasn't good. The table had little bugs running around and it was dirty.
Please write at least 15 words a bit smelly.
good value for money. staff were good. got upgraded due to poor room in old part of the building One side of the hotel is extremely damp, with bad smell. I asked for a different room, and eventually got changed into a better room.
The situation of the hotel in the center was perfect to visit saigon. The staff was really nice. The room was interior and in the 3rd floor, the noise of the machines was enoying
El hotel tiene una ubicacion inmejorable al lado del mercado y se nota que es muy nuevo, la piscina biene muy bien con el calor y nos dejaron usarla al dejar la habitacion hasta que salia nuestro vuelo. El desayuno esta bastante bien. El servicio de transfer del hotel es caro 15 dolares y en la web de booking ponia check out de 1 a 6 y era a las 12 como cualquier otro, al menos nos dejaron ducharnos.
Cerraron la piscina durante nuestra estancia. La piscina está muy pequeña para la cantidad de habitaciones del hotel.
La habitación algo pequeña, pero normal siendo un hotel en el centro de la ciudad. El diseño de la habitación no estaba mal. El personal del hotel, muy servicial y amable. Todo bien, y buena relación calidad/precio.
Esta ubicado en un buen lugar que posibilita que se pueda ir andando a la gran mayoria de los sitios del centro Las habitaciones son muy pequeñas y sin ventilación, no tienen ventanas. Solo unas pocas, las extras, están bien y tienen ventanas.Nosotros despues de protestar mucho conseguimos que nos las cambiaran
Fantastic location, very nice hotel. Clean rooms and bathrooms. Restaurant fair to good and breakfast very good. Bathrooms could be updated but they were clean.
Seaside, hospitality of the staff. Noise from the children and vietnam guests.
Good hotel in the middle of the city. Good service.
Very nice hotel, liked everything
Excellent staff, good hotel for short break. Decor in rooms looked a little 'tired'.
The location The ridiculously small pool.
Good location. The hotel was overpriced compared to other hotels in the area.
- La localización del hotel - El hotel necesita una renovación de sus instalaciones; - La lentitud de sus ascensores (10 minutos para llegar a tu habitación desde la recepción); - Cobran por utilizar la sauna, jacuzzi, piscina...; - Se nota que es un hotel venido a menos.
Estupenda situación en el centro de Saigón. Los alrededores repletos de restaurantes y tiendas para las compras habituales. El personal del hotel un poco frío, no tienes habitación de cortesia para el later check-out aunque si una ducha en la piscina.
la situacion del hotel, el lujo y la situacion. nada
Pedimos habitaciones en el lado antiguo y son amplias y comfortables. No sé cómo estén las del lado nuevo. Bien ubicado, es un hotel antiguo con buenas instalaciones. El buffette del desayuno es amplio y variado. Bien los tours y los guias.
Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop. Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop.
They were kind and friendly and tried their best to fulfill my requests. I have seen other hotels during my stay in Ho Chi Minh, and I was glad that I chose to stay here. Perhaps compared to the other hotels, the hotel was located in a slightly far side of the main streets. However, this was not a big problem since things were easily accessible by foot or taxi.
Nice gym and pool. Great breakfasts
We were pampered with excellent accommodations and good food plus service. We could have stayed a bit longer, 8 days should have been 10 days!
I liked the lobby, pool and gym. The guest room was old and outdated. Carpeting was frayed, bathroom fixtures old, hallways smelled very bad due to overuse of air freshener. I wouldn't stay there again unless guest rooms were completely remodeled.
The Location was ok.. Hotel Staff and Room Hygien was an issue
Good location, cleanliness of facilities and above-average services Too pricey for comparable hotels in the region (and room price does not include even breakfast)! Internet charge is also ridiculous! No mileage given to any hotel/airline frequent customer programs.
nice hotel and good location
price of food was too expensive so we decided to skip meals there.
nearness to the central district no wi-fi. staff does not know good english.
Great location, only 20 minutes from airport. Helpful staff and quiet, spacious, rooms. Internet service quite good, compared to may other hotels. Good business hotel.
Location. My boss had reserved my stay in this hotel and guaranteed with his credit card. However, you staff had asked me for my credit card and I gave her but the credit card doesn't work and she requested me to give cash when I don't have usd cash with me. Therefore, I told her that please put the guarantee under my boss credit card but when it come to check out I will pay it myself. She just doesn't understand me as upon my return to my hotel room there was a message that I have to go to the counter to verify that I will pay the check out myself. Unbelievable isn't it? The very next day when I checked out my credit card works just fine!
Location. Right on new mall and overlooks the Meekong River. Staff tried so hard to assist us and the breakfast was supreme. Our room was very good value. The construction of the subway mall outside the Duxton is now minimal and almost fully completed. The staff bent over backwards to help.
The steep increased price compared with previous stays.
Club service with meals all waking hours is great!
It was good for the most part Rooms way too small‼️‼️‼️
we would like swimming in the pool and have a breakfast
I would actually consider this a 'luxury' hotel by HCMC standard. Interior decor and ambience are classy and posh, and pretty well-maintained. Location is a little out of the way from the main city attractions and shopping but the hotel provides half-hourly one-way shuttle bus to the trade tax centre and benthanh market. Definitely not a budget hotel, but worth a stay if you're on a business trip or feeling like pampering yourself.
Location is a 5 minutes taxi ride from main area of town, staff are excellent however the rooms could do with updating a little
Good city hotel. Close enough to city center. Nice pool on the roof.
the middle of the city centre and international standard
The greeting from the staff, extremely helpful we relly enjoyed the experience. The change rooms poolside where in a shanbles, very disappointing
luxury, convunient, good restarants, excellent service
Nice hotel, an oasis in the busy noisey city. Waiting staff were not very polite unlike the rest of the staff.
Pretty ok staff who speak good English. Excellent house keeping, amazingly big room for that price. Very poor breakfast for the European taste, avoid the rooms at the park side of the hotel, since there is a group who practice morning gymnastics with very loud music from 5 am. Impossible to sleep!!!!!
My room overlooked the park which was very pleasant. Very clean and comfortable. Within walking distance to most locations.
The friendliness and helpfulness of the staff, particularl the front door men, the lady who cleaned my room, and the front desk staff. no fault of the hotel, but the noisy traffic outside was the only complaint
Great location to all the great Saigon sights
I staed with my family in Deluxe room, it was specious enouph for my 13mth son. The breakfast was excellent, every day was new adds-on of meat dishes. The massage centre was very bad, i placed an appoinment but was not get in.....without any reason...Also you can hear noise in the morning from the main road and it is quite a distance to the popular Ban Than Market.
Its a great value hotel in a reasonable location, perhaps not quite as well located as some of the better know HCM hotels but represents much better value. The apartments are huge. Having to go to the coffee shop nearby for breakfast wasn't great, choice very limited. There are no C Stores anywhere around the hotel so if you feel like a late drink drink or snack its a long walk.
Calmness for beeing in such big city.
The breakfast was very good, however the pool was no working, a fact that impacted on our holiday- and our belief of what was available at the Hotel. Some staff no helpful, seemed to be present but not available or willing to assist. The price of transport to an from airport was excessive compared with local prices, and reflected poorly on the Hotels image.
The rooms were really nice and spacious we loved it. The pool was lovely. They do not have any restaurants. The breakfast was good different every day.
Location Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
Muy centrico, cerca de todo lo que hay que ver. El desayuno correcto.
La atencion al cliente brilla por su ausencia. La actitud del personal fue muy mala. Ni siquiera nos miraron a la cara cuando hicimos el check in. Carisimo para la mala categoria que tiene.