Todo el personal era genial, pero el personal de recepción era muy amable y complaciente. El hotel parece un poco viejo, pero eso no nos arruinó la visita.
El personal de recepción era genial. Taylor es el mejor. La calidad de hotel era muy baja.
Buena ubicación Sucio, olía a humo, las camas son horribles, el personal no ayudaba mucho a la hora de hacer el check-in, no podían encontrar la reserva.
Ubicación Limpieza Problemas con una cama rota Espejos sucios
Excelente ubicación Está sucio, anticuado, el personal me dio la habitación equivocada. No pienso volver.
Cerca de todo en el centro. El baño no estaba limpio. La bañera se atascaba con agua al darse una ducha.
We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel. Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
Location! The staff! All wonderful! The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
Liked room but not view.... everyone is overly friendly View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too. Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
The historic building was beautiful. The location and view were also excellent. The hot tub in the gym was barely warm.
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city! A little noisy inside the rooms (street noise)
Hotel and staff were great overall Valet was professional about their mistake Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
Beautiful hotel. Excellent location
Friendly front desk staff and very well located. My wife and I could walk everywhere. Great price for the location. Large room with Balcony Toilet was not working properly so we asked to have it fixed twice. I ended up fixing it. Most recently updated room was still out of date. Bed was not very comfortable. Elevators also out of date.
The staff was very nice and helpful and for the price it was nice There renovating so there wasn't a restaurant and its very outdated throughout as of now so hopefully the renovations are more than just the restaurant
Good location to Paul Brown Stadium and Great American Ballpark The staff was rude and the room was disgusting. Basically as soon as we walked in we were disgusted. There were cobwebs all over the room, the room smelled as if it hadn't been cleaned in quite some time. There was dirt all over the kitchen and the stove was still greasy from the previous occupant. Living area was aweful. The bathroom looked as if it hasnt been cleaned in a while as there was hair in the sonk and tub and toilet was insanely dirty. I would not sugest anyone stay in this hotel.
We liked the location, the room was very spacious. The hotel was very dated.
Location to great american ballpark and downtown area. Very nice staff Old furnishings and carpet. Not very clean. Restaurant was closed. Challenging walk from hotel to parking garage
I enjoyed the proximity to downtown and the actual worked well When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
The sheets were very scratchy.
Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome. Having a hard time checking in due to the hotel failing to enter my reservation.
The location is ideal for downtown events. At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
Friendliness of staff
Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back. There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
This hotel (and the Hampton Inn beside it) iis an incredibly creative use of.the Cincinnati Inquirer historical building, offering upscale accommodations at an affordable price im downtown.Cincinnati near the Reds ballpark and other venues Noise from the sliding glass bathroom door, alhough aesthetically pleasing and space-saving, are acoustically impractical, in my estimation.
Rooms were spacious, well-appointed & had comfortable beds. Check-In staff was courteous & helpful. We were traveling as a group of couples. We were told that their lounge/bar would be open until Midnight on Saturday. At 10:15 they were already "shut down". When we approached the staff about it, the bar tender was rude & the other staff offered suggestions of other bars outside of the hotel. We wanted a night cap in our hotel, which we were unable to get. They need to get their services/staffing issues worked out - or don't include all amenities at this time.
Cool building with brand new rooms. Modern lobby and design throughout hotel. Still in a 'soft' opening, so there are some things that need to be worked on. Shower drained back into the bathroom and elevators had filthy overhead lights.
Great hotel and was very clean. When i booked the room it said two queen or one king. So when we arrived i was informed that they had no king beds available. This needs to be a selection so you know what you are getting when you book a room.
Great location. Newly renovated. Clean Cost to valet