Loved the hotel's landscaping and the deign of the facility. I've never seen a landscaping crew work as hard, and their efforts showed. Liked the pool a lot as well. The staff's professionalism can really be improved. They weren't rude but They need to work on the little things. My wife asked the front desk for a list of the costs associated with the hotel's laundry service. The guy at the front desk says "it's found in the closet near the tv" (which it wasn't). This is supposed to be a five star hotel. Other places would apologize and quickly go find a list for their guests, instead of fault the blame on their guests. Additionally, there is no hair conditioner in the hotel's bathroom. I understand that some may not require this, but I'd be willing to bet a good portion of the hotel's guests do. You have to personally request conditioner from the hotel's maid service. Weird. And finally, their drink pool service has a lot to improve upon. I had to go to the hotel's other bar on the other side of the hotel to get drinks by the pool. On the last day of my stay, the hotel staff told me I could call that bar and they would deliver drinks over to the pool, but when I called, no one answered.
The architecture and decor is suberb. The attention to detail is beyond description. Location is wonderful. It is wonderfully tranquil and reminded me of the Lost City in Beijing.
Location I booked the hotel based on the reviews, but to my disappointment, it didn't impress me. The staff is nice, the location is good, that's all I can say the good things about the hotel. The hotel is not big, the setting is okay, the room is out dated, the food is the worst Thai food I ever had. So don't eat your dinner their, the complimentary breakfast is not bad. I am glad I stayed at the hotel for only one night.
Superb hotel. Designed with taste, very clean, well maintained. Located within the old city, easy for local tours to pick you up. Walking distance from other parts of the Old Town. Very good breakfast. I would definitely stay there again. Top marks for staff for being helpful and kind.Fantastic! The only improvement I can think of is to make one PC available in the lobby for the internet as not everyone carries a laptop (Wifi is available there)
El trato del personal fue muy agradable, el hotel nuevo, típico tailandés. En general tenemos un buen recuerdo de la estancia. Incluso nos obsequiaron con un masaje thai. El desayuno no era demasiado variado. A la carta se podían elegir entre 4 ó 5 menús, desayuno americano, desayuno thai, etc. Creo que en casi todos los hoteles en Tailandia es parecido. Por otra parte, al hacer la limpieza de la habitación, entraban algunos mosquitos, lo que no era muy agradable cuando volvías de noche. En cuanto a la situación, al reservar pensé que era mejor alojarse en el centro de Chiang Mai, pero, a pesar de estar muy cerca de la zona del mercado nocturno, creo que es preferible elegir un hotel en dicha zona (mercado nocturno).