The room was surprisingly large and comfortable. It was extremely clean and well-kept. I found the breakfast to offer hot items, comfort foods and healthy choices -even for those with gluten-intolerance! The staff was helpful and the one request I had was met quickly and with courtesy. Nothing - it was just fine for me and my group!
The staff was friendly and helpful...good breakfast!
The only thing I liked was the bed. It was very comfortable to sleep in. This hotel felt like a jail cell. I thought that the pictures on the website were misleading. I felt like the hotel staff was not attentive to the needs of the guest. I will never stay here again.
Very comfortable beds, Not much noise other than airplanes, which isn't bad either. No fridge or microwave in my room but that wasn't a deal breaker for me.
This hotel met my needs since my flight was cancelled. It's great just for one night to sleep. If you're looking for something extremely nice, this isn't the way to go. But for me, it was a good stay.
The fact that my children were able to be comfortable and play on the floor with out getting sick The fact that I could not use my debit card that I reserved my room with and I had to put 100 Cash deposit
very dirty pathways, doorways, carpets, etc. room sheets were clean, but not much else….
Older building but still clean. Friendly staff. Responsive heating/cooling unit. Spacious room for one nonsmoking king. Most of the rooms have exterior doors. Ours on the third floor did not, which i liked. Great value for so little cost.
Quiet very friendly staff Booked 2 rooms that were to have a refrigerator and microwave neither did they also only give 1 key per room which made it difficult to get into other room where children were also booked a smoking and they failed to inform us that all rooms were not smoking
Well worth the price. Small but clean.
The staff is aces, the room was comfortable and clean and the bathroom was great. I loved the fact I was able to save $20 on cab fare by using the shuttle to go to the laundromat. I was very close giving a four star review with the reasons I didn't listed below. The pool being closes by Labor Day Weekend was a royal bummer. The float in the toilet got stuck twice which resulted in an overflow.
I didn't like anything about it. It was the worst place I've ever stayed. I didn't like the hotel period it was run down. It was as if the place was for drug dealers and hookers.
Overall my stay was fine. I chose this room because I needed a refrigerator and microwave as I ate my meals there. The bed and shower were fine. Choices on the TV adequate.
Clean rooms. Maid staff was very pleasant and cheerful. Front desk attendant was very rude and had an attitude when I asked questions. He left me waiting to check-in to help someone else who walked up after me.
The staff was so friendly, even jumping my battery when my car died.
We stayed here because it was close to the airport and could leave our car plus have a shuttle take us to the airport and pick us back up. Clean room. Would stay again. Some of the parking area had an iron fence and part of the fence had been broken. we were concerned because we were leaving our car for several days. it needs to be fixed
The facilities were decent; room was clean; beds comfortable. TV worked. Staff was nice. Would consider staying again if the need arose. Very disappointed there was no refrigerator (of any size) in the room -- that seems almost standard in hotels nowadays. The breakfast was standard for continental, however, there was no regular coffee!! There continued to be no regular coffee during our entire time eating breakfast. Disappointed the outlets on the lamps did not work.
Quick airport shuttle pickup, within 10 minutes Quick easy checkin and out Nice continental breakfast Room smelled of smoke on arrival--not overwhelming but noticeable at first. Bathroom could use upgrading, but clean and functional.
Location and price were good. The sheets were clean and there were no bed bugs. Breakfast was standard fare. The shower curtain was dirty and the tub had light residue buildup. The staff was slow, unfriendly, and let the phone ring for several minutes while I was checking in. The hotel smelled of cigarette smoke and it was obvious the owners don't care to keep the place nice.
Staff was nice. Excellent location if you are looking for something close to the airport. Definitely consider this place if you are trying to save some bucks, not a bad price for what you get.
I thought the hotel was very nice and modern and our room was clean. The room we stayed in did not have a mini-fridge or microwave. I brought milk with us for my toddler and I had to let it spoil overnight because there was no where to put it.
Staff was rude, toilet broken
The shuttle was good Well it is in a very run down part of Charlotte there was an hr long helicopter police chase outside the hotel and several you ladies that appeared to be working not just there to sleep who frequently were outside smoking. Just overall a very rundown hotel no bath tub just a shower! Not kids programming on the tv.
I loved the cleanliness of the hotel! Beds were very comfortable and clean. The hotel is only about a 10 minute drive to downtown Charlotte, and there are plenty of good restaurants to choose from withing driving distance. We were a group of women, and I felt very safe in this area. Also, I had two separate reservations for a two night stay. We were supposed to check- out, then check back in to switch rooms. Well, I asked the nice older gentleman if we could just stay in the same room (even though we weren't supposed to b/c we booked through a 3rd party,) but he managed to work it out so we could stay in our room. Talk about going above and beyond! For the price and the value (clean rooms, breakfast, free wifi etc.,) Its worth the price. Next time I'm in Charlotte, I won't hesitate to stay here!!!! I called for extra towels and I was greeted with an irritated voice that said "hello!" You would have thought I was calling her house in the middle of the night playing phone tag! She said she would bring some, but after about 20 minutes of waiting, still no towels. No big deal. We left, went to dinner, and before returning to our room, stopped by the front desk where the kind gentleman asked "how many?" and in seconds, returned with warm fluffy towels! We did this on both nights of our stay and it was no problem.
Lg tv in room Quoted $74 online, booked it, and then when I got to the hotel they charged me $109. I showed them my confirmation email, and was told it didn't matter, it was being done by corporate.
Proximity to airport Room was clean, with the exception of some random objects (springs, screws) Desk staff were friendly, polite, and competent The room was tiny and loud, pillows were small and lumpy, air system wouldn't stay on to provide white noise. Hospitality staff walked into the room at 9 am while I was in the shower. All things considered, the room was overpriced.
Good decor, breakfast was great, beds were comfortable and the shower was amazing. They had fresh lemonade at the check in 24/7. Coffee and Tea were always available as well. Pool was closed on Memorial Day weekend?!? No mention of it was given to me and it was one of the main reasons I chose the hotel.
The heater blew enough hot air for me to do some laundry and have it dry by morning. Wifi worked well. There was TONS of hair in the shower and the toilet seat was up, which leads me to wonder if it was used. This place is gross and gave me the creepy crawlies. My bed *looked* clean, but who knows. The room was dusty and I just felt gross after staying here. Spend your money on AirBnB instead. You can get a MUCH nicer experience for less $$.
The room was very clean and the staff accommodating. The inside and outside fire pit areas were warm and friendly. The breakfast buffet area was not kept clean or stocked, several dishes and glasses were dirty. The omelet station was manned by a women who spent the whole shift talking and complaining about her life to one of the other co-workers and some of the discussion was not suitable for the young children in the area. the food was only warm and not hot, we ended up leaving and paying for breakfast at a nearby restaurant because none of the 4 people in our party could eat the food that was out. This has never happened, we travel a lot an always stay at hotels that offer free breakfast as a convenience.
Good staff. Warm welcome. Airport shuttle. Good complimentary breakfast. Wonderful room facilities. A good place to stay away from home. Nothing
the room cleanliness transport to airport wifi kitchenette ok for the airport or do you need a car
Very modern and sleek. Great breakfast, made to order omelette. Very accommodating. Nothing really
I liked all of it. personnel is excellent all around. shuttle readily available. distance from airport is less than two miles. I got a good rate on internet site. not a problem for me, but the wake up call were jets from clt flying overhead
Very close to airport; prompt shuttle service and beautiful rooms. The bed was very comfortable.
The location was wonderful. We went to a Panthers game Friday night and was only a 15 minute drive to the hotel after the game. Even though it was 1 AM when we arrived, the staff was friendly and very helpful. I liked that the hotel had a security guard patrolling the parking lot. Saturday morning we went to the National White Water Center and it was only a 18 minute drive with traffic. Pool and hot tub were nice after a hard day of paddling and rope courses. Our room was quiet except for the occasional plane passing over. Thoroughly pleased with the breakfast options. I would definitely stay here again. Hard to find the hotel entrance from the highway since it is part of a thru way from the Mobile gas station. I drove past it twice before I was able to enter.
I normally stay at Marriott Courtyard when I travel to Charlotte. This time, due to the great ratings on TripAdvisor, I stayed at the Hampton Inn. It was wonderful - far superior to the Courtyard. I've definitely found my home away from home.
It was just gross. For example, I took a hot shower and the bathroom doesn't vent well. The steam condensed on the ceiling and in some cases dripped onto the ground. The drips were this incredible yellow buttery mess. One of the most repulsive things I have ever seen in my life. Also it is very close to the airport but it is not possible to walk there, no matter which way you go you'll have to walk on a highway eventually, so you will have no choice but to take a $14 cab. (That's the minimum fare) Also there's a much nicer hotel in the same parking lot, I can't believe I was so stupid.
Large, clean rooms. Room has refrigerator, AC/heater unit worked well, bathroom was updated and clean. No weird smells. Breakfast was more than just continental (eggs, sausage, grits, cereal, breads, fruit, etc) Weird light switches in the rooms, not very bright.
Location to the airport. Attentive staff. Airport shuttle service Room needed maintenance. Smoky smell in the corridors.
I loved the kitchenette,location,parking,free wi-fi,laundry room was great came in handy and decor of room The hotel was low on washcloths all week and u to pay for housekeeping so I cleaned my room myself
Flight out of Charlotte was delayed to 5am the following morning. So I made the reservation. Then flight was moved up to 12:15 am. So I never checked in. Would appreciate getting a refund if there was plenty of vacancy that night.
The room we stayed in was clean, contemporary, and comfortable. The staff was great and the breakfast was delicious! Highly recommend the breakfast add on to your room. I asked if we could check out a bit later than 12 and was denied.
would be nice to refresh the rooms. The restaurant was very poor quality of food, even worse than a Shoney's
Hotel is under renovation. I arose early to catch a plane and found there was no hot water for my shower. Also, the coffee pot in the room had not been properly cleaned.
Comfy beds, spacious room, very clean, close to airport and the shuttle was great. Food at the store downstairs was really overpriced (I know all hotels are), out of coffee in the morning when we went to leave
This is an excellent facility. Friendly staff.
The price was right, you get what you pay for. We needed a room for one night close to the airport, and this served the purpose just right. Very close and easy access from main roads, and quick and easy to get to the airport. Gas station right across the street allowed us to re fuel our rental car before we took it back in. Staff was friendly and helpful (most are when you are friendly to them). I would not stay hear for a long family get away, but if all you need is a budget night near the airport, it is hard to beat. small room, small bathroom, 1/2 size tub, not much choice on breakfast, but then that is what I was expecting for a Super 8 at this price. I am amazed by the reviews some people post, expecting to get 5star service in a 3 star room. If you want 5 star, then pay the 200 dollars and get it.
Friendly staff, efficient check in. Room seemed to have a bit of a funny smell, not overpowering.
The bed was comfortable The floors were dirty the tub was dirty. We booked this room for a short layover night stay and to utilize the airport shuttle. The man tried to tell us we needed to pay more to use the shuttle. He said it wasn't included. He wanted to have my husband run across the street to take out money to pay him. He even said we will stop before we go to the airport. We only had an hour since the earliest shuttle was at 4:30. Very unprofessional and trying to take advantage of people.
The picture of the city on the wall was beautiful This place was dirty the floor boards were discolored . I could tell none of the doors were wiped off in forever. The bathroom was gross. I cleaned everything before we put any of our stuff in the room. The refrigerator was so dirty it was brown and yellow discoloration all in it. I was dissatisfied.
Bed bugs and ticks were ask all over the bed and room.
Good location relative to Carowinds Room/bathroom was a bit small. Bathroom door opened outward and blocked the entrance door.
Hotel was very nice, centrally located with lots of restaurants & shops within walking distance. Room was clean, bed was very comfortable. Will stay here again, if ever in this area again.
Location is great The doors room key doesn't work for a lot of rooms. They said that it was an ongoing issue. So everytime my wife and I left the room we had to wait 15 to 20 mins for the front desk person to come open it. Then their was only 1 of them and they had to do check ins at the same time. All together we wasted about 3 maybe even 4 hrs of our stay waiting to get in the room we paid for. We ask two days for a manager and they always said he wasn't on site. Then the front desk ppl caught attitudes because they had to walk us up to our rooms a lot. They could have said they had issues with their doors and I would have went across the street to the other hotel.