Modernas habitaciones y renovadas. Buenas duchas. Fantástica ubicación, hay un montón de restaurantes y bares locales. Rápido acceso WiFi. No hay desayuno gratis, pero hay un pequeño Starbucks en el vestíbulo. Ojalá estuviera abierto todo el día, no sólo por las mañanas. No podía conectar el portátil a la tele
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Breakfast was great. We didn't receive the room we paid for. my family and I had to sleep in one bed and the hotel was to full to try and accommodate us into a bigger room.
Friendliness of personal; comfort of bed; free good breakfast; pool & fitness room; pool water too cold ;-)
Breakfasts are very good. Hotel employee makes a great breakfast on weekends. Clean well kept rooms.
Staff No. Very good pleasant stay.
Comfortable stay and convenient for our needs.
Clean and spacious rooms
quite, clean, good space included sofa area parking lot not enough, but not a big deal
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The entire hotel staff was very friendly and helpful! This was the best place I have been to in years!! Nothing
Hotel employee from hospitality, she has great customer service & hospitality skills. The staff could all take a lessons from her. She prayed for my God-son when I had to call the paramedics because of the dust and fumes it caused his bronchitis The room had trash in it, the carpet was a mess,ice machine didn't work.Customer service sucked. I waited 10 min. for the front desk clerk to finish a personal call to ask for late checkout, because I had to get to the ER & she said NO.call me
Location: Right off the Interstate for easy on easy off. Great for an overnight stay.
La cama era increíblemente cómoda. La ducha te hace sentir relajado. El personal estaba disponible y servicial. Simpático!! Limpia por dentro y sobre todo cómodas
La habitación estaba muy limpia y el hotel también La cama no era cómoda como la última vez que estuvimos. La ducha ni siquiera se veía como la última vez. Volvería si fuera la misma habitación de antes
Cama cómoda Aire acondicionado/ventilador sistema, habitación nunca se enfriaba hasta que nos fuimos en la mañana. recepcionista fue grosero, antipático, le hice una pregunta, nunca me contestó, todo lo que hizo fue punto o mirar hacia abajo, ignorando. El agua caliente en la ducha era penosa, demasiado fría para una ducha. manchas por todas partes en los pasillos, sin señales que indicaban lugares para máquina de hielo o refrescos.
Desayuno completo, piscina, gran precio Sin vigilancia de niños
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Everything!!!! Awesome!!! Relaxing getaway!!! Elegant! The pool..the gym/exercise room great!! I plan to always book this place when I go to GA! N/A
Nothing I was double booked and moved to a hotel ten miles away. They completely dropped the ball. This happened to several other people at the same time. Their booking system is terrible.
It's newly remodeled. The lobby and common spaces are nice. The gym and restaurant are currently under construction but look promising. The location is good and it's a nice historic building. Minutes from anything in Augusta. My room was very, very small and the hallway light shone into my room through the door jam at night through a crack about 1cm wide.
Friendly staff The new bar renovation is awful.
We were located on the 4TH floor and could hear the hotel guests walking above us in their room wach time they moved across the floor. Yes, that we could hear walking at all times of day and night above us.
Location, friendly staff, good food. I thought the AC in my room was a bit loud, but other than that, no.
Very charming place. Although the hotel has been updated the person in charge has done a very poor job thus far. Things like towel rakes have not been installed.
Going back to spend more time at the hotel! Loved the hotel and the staff was beyond words! Very pleased with the stay! Parking
The staff. Rooms were dark and not very well appointed.
Beautifully decorated, comfortable. Friendly staff. N/a
Check in was quock. Hotel was nice.
The room was very clean, and the area was very acceptable. Conveniently located to restaurants and shops. Bathroom smelled of mildew. Also one of my shower towels was dirty with a brown stain on it.
Bar and restaurant in hotel. Cookies baked in lobby, breakfast to go. Rooms just okay, very small bathroom where door almost hit toilet.
The only God part of my stay was the friendly staff. The tub was gross and our bathroom flooded in the middle of the night. We moved to another room to have the bathroom sinks leak all over the floor. What was supposed to be a romantic night turned into a nightmare.
The beds were very comfortable, the staff was friendly and helpful. They keep the grounds maintained. Wish it was warmer during our stay--would have loved to use the beautiful pool! They should sweep the hallways once in a while.
Everything was good. They even let me change room because of the bed.
Extremely positive experience. Initial impression upon arrival was "Oh, great, this is going to be a dump. It was the older type hotel, where all the rooms open to the outside. HOWEVER, I was more than pleasently surprised. The place was really pretty nice. Staff was friendly and helpful, it was very, very clean and very well maintained. My room was a touch on the small side, but don't take that to be a complaint at all, it was well worth what I paid for it. This was a thoroughly positive experience from start to finish. Housekeeping and maintenance seemed to be constantly working; in fact, I don't know that I've ever seen a hotel staff working like these folks. They were constantly cleaning up and we couldn't even tell that there was anything to clean. I'll be returning there the next time I have to stay in the Augusta area.
It was nice that the 5th floor had its very own complimentary breakfast Although I had reservations, when I arrived for my checkout time, and the desk clerk asked me which floor I would like to stay on...they didn't have any rooms readily available on that floor. So I had to wait...so I told her that I would stay on the 5th floor which was a $30 more charge...they decided to charge me with only $15 instead of the $30. Although I personally think there shouldn't be any charge due to no rooms being readily available when I arrived for check-in.
Hotel was nice and staff was excellent The fact that they didn't serve a complimentary breakfast and the the outrageous price that the hotel restaurant was charging for breakfast was a absolute turn off...
the staff was very friendly the room clean and close to many places to eat the outdoor pool was a bit small the water getting out look clean
Staff was extremely polite. Room was super clean. Breakfast. Poor selection.
I was very clean and the staff was very nice
Spotless and great breakfast No complaints at all
This place is CLEAN and very well managed. The ambiance of the room decor is real deal. Hotel smells FRESH and CLEAN nothing
The front desk clerk was extremely helpful and kind and pleasant! The hours in which breakfast is available.
New! Had a issue needed little more time to check out cause I got sick staff treated me as if I were a major issue and didn't accommodate me but accommodated another family.
Breakfast The air didn't work
We were pleased with the cleanliness of the hotel. The staff was also very accommodating. The shortage of towels was quickly rectified. A substantial breakfast with enough items for us to choose from. We unknowingly left an overnight bag at the entrance when we left. We didn't discover the mistake until the next day. We called right away and were relieved to find they had discovered our bag & had it waiting for us, intact with our name on it when we returned. There was only 1 hand towel & 2 washcloths in our room, and the toilet rocked, it was not securely mounted. It was hard to find from the highway and there were no restaurants close by, but we will definitely go back there next time we pass through Agusta.
Loved the bed and the cleanliness of the Hotel! The staff was very friendly and nice! Just professional! The wifi didn't work and I was disappointed. The breakfast bar was not up to par.
Stayed here with my wife and teenage daughter. We had a very specific location need - for that, this hotel was ideal. Price was OK, not great. There were amenities we did not try due to the nature of our stay (free breakfast, premium TV channels, WiFi, etc). The "double beds" were more like twins. There was a light that could not be turned off...a "safety" feature, I presume? Having a virtual in-room sun in our eyes was not the best environment for sleeping. Multiple requests for towels were never satisfied...I finally got them for myself. Complimentary coffee in the lobby was good. We didn't try the breakfast.
The room was actually nice and clean & the staff was very nice It was a odor in the room & the bathrooms wasn't all that , need to cleaned & remodeled
TV didn"t work the whole stay, hotel staff unresponsive. Breakfast was not worth getting up for.
The atmosphere was great. The aroma from the entrance and throughout the actual suite was delightful and fresh. Loved having the whirlpool next to the bed. And the bed was truly relaxing Wish there was a free continental breakfast
I much prefer the Hilton Garden Inn chain to Hampton, and all other hotels in that price range. I like the decor, restaurant, towels and sheets, the openness of the lobbies, and they are usually newer than the Hamptons. The beds are adjustable air mattresses. If I. Go to bed tired, I invariably wake up in the middle of the night and have to change the setting.
Location Too many young Afro-American males "hanging" or socializing in lobby, halls, and outside the lobby door. The smell of cannibas also in lobby.
Great for price. Great location. Professional & courteous. Noise level among guests
The room was comfortable and the bed's length accommodated our needs - we need length and width. AC in room, controlled by me Ice, coffee and wifi are free The motel is good for a short stay and for those on a very low budget I also liked the close proximity to the restaurants I wanted to dine at Puckering carpet in need of replacement, litter, humid lobby, elevator and hallway
The location was outstanding with easy interstate access and easy access to both downtown and uptown. Breakfast not only had the usual fare but a waffle maker as well as biscuits and gravy. Even though I was in a single there was plenty of space for me to scatter all of my belongings about the room. The manager, whose name I believe is Sadia, was super nice and was extremely accommodating to me personally. That definitely got my stay started on the right foot and she helped me out with no hesitations twice more during my stay. I had the room directly beside the exit door. Ten cable channels. TEN. I understand that I was in the least expensive room on the premises but come on. Also the TV could have been a little nicer to help me feel at home.
There was nothing to 'like'. We did NOT receive the room we paid for and were told management had 'no responsibility' since we booked through a 'third party'. The suite did not have two beds in the bedroom which is what we booked. MORE CRITICAL, we were booked into a SMOKING room for the entire 3 night stay. Public areas of the hotel were unpresentable. Chairs in breakfast area had holes in the upolstrery. Staff consistently failed to keep breakfast items stocked.
Privacy Room keys failed to work repeatedly, causing me to make several trips to the desk to gain access to my room.
The hotel is just off Washington Road and very convenient to many restaurants and the interstate. It is a very quiet area. The staff has always been very friendly and helpful. They have free internet service. In the evenings they have a different selection of snacks which are pretty good (wings one night, BBQ another, etc.). The rooms are clean and well maintained. Lots of room to spread out and get work done or just relax.
One of the nicest hotels that we have visited. Comfortable and the staff was accommodating...we traveled with a 5yo.
Location to the interstate. I did not get the room I paid for. The attendant was inexperienced and we had to settle for a room that was a single room and not a two bedroom. Very aggravated.
customer service the worst i have ever seen and i have been all over the world.the night staff knows nothing about customer service and needs serious restaffing.
I was a little nervous considering the other review, but we had a great experience here. I found it clean, the breakfast was good, and the staff was nice and helpful. I did notice one thing when checking out: the customer in front of me was very upset because of their cancellation policy. They were trying to cancel their room Sunday morning for Sunday night. They adhere to their cancellation policy, so only book for what you know you need. I have no complaints and would stay here again. The one-bedroom was perfect for my family of 4.