British Airways (BA)
| Código IATA | BA |
|---|---|
| Rutas | 488 |
| Ruta principal | Londres-Heathrow a Edimburgo |
| Aeropuertos en los que opera | 214 |
| Aeropuerto principal | Londres-Heathrow |
Desventajas: Old plane
Ventajas: Everything. No issues.
Desventajas: Nothing
Ventajas: Lovely staff
Ventajas: The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers.
Desventajas: Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable.
Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact.
Thanks
Ventajas: The staff was amazing. Took care of the flight well.
Desventajas: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.
Ventajas: Seats were comfortable and plane was clean
Desventajas: Provide a hot drink and
Small snavk
Ventajas: The crew was ok. They seemed really hectic between Heathrow to Rome.
Desventajas: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA
Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt.
He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off.
Food was just ok.
Desventajas: Plugs to charge devices
Desventajas: Nothing
N/a on food or entertainment
Ventajas: Crew was courteous and friendly.
Desventajas: Just not enough room in the economy class, especially when the person in front reclines their seat.
Ventajas: Service and drinks
Desventajas: Understand sometimes out of airlines control but reduce delays
Ventajas: Friendly staff, easy check in. Professional and courteous on board.
Desventajas: Food could be better of course and the price could be better,
Desventajas: You could have not cancelled my flight after rebooking a connection
Ventajas: Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!
Desventajas: A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly.
Desventajas: Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5
Desventajas: Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5
Ventajas: The crew was great and seating an entertainment options were wonderful.
Desventajas: Food.
Other airlines in Asia have a far better selection of meals.
Desventajas: Direct flights to and from South Africa to USA not via Middle East
Ventajas: Flights were on time. Good food portion for longer flights. Good pilots and cabin crew.
Ventajas: Impressed with food and crew!!
Ventajas: Information easily available staff friendly
Desventajas: The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit
Ventajas: No the crew was average
Desventajas: Need to improve your seats.
Ventajas: Friendly
Desventajas: Lost my luggage
Desventajas: Offer water or soft drink without buying it.
Ventajas: The food was great—snacks, meals, drinks—all complimentary!
Ventajas: Friendly staff
Desventajas: Food, chicken option was horrible
Desventajas: Everything
Ventajas: No
Ventajas: Great crew—really great
Desventajas: Entertainment screen hard to view. It’s low def. and not bright
Ventajas: Separate lines for boarding
Desventajas: No transfer or ticket agents to be found to change/upgrade flight.
Desventajas: Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US.
Ventajas: Boarding was simple and fast!
Desventajas: Online checking did not give me the option to change my seat. This could have been better.
Ventajas: Quick and Friendly Staff
Desventajas: Flight was wonderful, landing a little rough
Ventajas: Super friendly and never skipped the details.
Desventajas: Late boarding , late to name the gate
Ventajas: Nada
Desventajas: Los asientos y poner a las parejas o matrimonios juntos
Ventajas: Para ser busines , malo
Desventajas: Avión
Desventajas: Nos asignaron asientos en diferentes filas con mi señora a pesar de haber comprado los boletos en Enero 2019 full rate y ellos sabiendo que éramos matrimonio, lo peor fueron en el medio Bussines class
Desventajas: Food was awful.
Desventajas: Could have been on time and better prediction of delay length
Ventajas: It was very comfortable.
Desventajas: If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage....
Desventajas: nothing - service for the money was top notch
Ventajas: Good seat
Desventajas: Free food
Desventajas: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.
Ventajas: the crew was courteous and did their best to address problems that were beyond their control. alcoholic beverages are free.
Desventajas: the light and most of the screen features did not work in our seats. I have encountered this problem before. this is a long and expensive flight for this stuff not to work. the food (special meal, asian vegetarian) was an awful, undistinguishable mush--poor presentation and dubious nutritional value
Desventajas: Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.
Ventajas: The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done
Desventajas: The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place.
Desventajas: Overbooked flights led to a missed connection resulting in a 12 hour layover
Desventajas: Needs WiFi
Ventajas: Food
Desventajas: Organization
Ventajas: Pilot communication
Desventajas: Free snacks & drinks
Ventajas: Not amazing...rather lack of attention.
Desventajas: It was 20 of us in the cabin. Better attention? More alcohol?
Desventajas: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.
Desventajas: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets .
Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !!
Third when i checked in and wanted to chose my seat 50$ each !!!
Desventajas: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener
Desventajas: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app
Desventajas: Too long to get luggage off plane
Desventajas: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.
Ventajas: Everything. No issues.
Desventajas: Nothing
Ventajas: Lovely staff
Desventajas: Nothing
Ventajas: Service and drinks
Desventajas: Understand sometimes out of airlines control but reduce delays
Ventajas: Flights were on time. Good food portion for longer flights. Good pilots and cabin crew.
Ventajas: Impressed with food and crew!!
Ventajas: The food was great—snacks, meals, drinks—all complimentary!
Ventajas: Friendly staff
Desventajas: Food, chicken option was horrible
Ventajas: Great crew—really great
Desventajas: Entertainment screen hard to view. It’s low def. and not bright
Desventajas: Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US.
Ventajas: Boarding was simple and fast!
Desventajas: Online checking did not give me the option to change my seat. This could have been better.
Ventajas: Quick and Friendly Staff
Desventajas: Flight was wonderful, landing a little rough
Ventajas: Super friendly and never skipped the details.
Ventajas: It was very comfortable.
Desventajas: If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage....
Desventajas: nothing - service for the money was top notch
Ventajas: Good seat
Desventajas: Free food
Desventajas: Plugs to charge devices
N/a on food or entertainment
Ventajas: Crew was courteous and friendly.
Desventajas: Just not enough room in the economy class, especially when the person in front reclines their seat.
Ventajas: Friendly staff, easy check in. Professional and courteous on board.
Desventajas: Food could be better of course and the price could be better,
Ventajas: Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!
Desventajas: A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly.
Desventajas: Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5
Ventajas: The crew was great and seating an entertainment options were wonderful.
Desventajas: Food.
Other airlines in Asia have a far better selection of meals.
Desventajas: Direct flights to and from South Africa to USA not via Middle East
Ventajas: Information easily available staff friendly
Desventajas: The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit
Ventajas: Friendly
Desventajas: Lost my luggage
Desventajas: Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.
Ventajas: The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done
Desventajas: The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place.
Desventajas: Needs WiFi
Desventajas: First of all my booking didnt have a checked bag included !! Since when british air do not include checled bags in their tickets .
Second its way too expensive to add the baglike 100$ for each flight !! 400$ for me and my wife !!
Third when i checked in and wanted to chose my seat 50$ each !!!
Desventajas: The 60 euro bagage fee for just checking 1 bag was excessive. There was no obvious way to pay on line or with the app
Desventajas: Old plane
Ventajas: The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers.
Desventajas: Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable.
Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact.
Thanks
Ventajas: The staff was amazing. Took care of the flight well.
Desventajas: The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again.
Ventajas: Seats were comfortable and plane was clean
Desventajas: Provide a hot drink and
Small snavk
Ventajas: The crew was ok. They seemed really hectic between Heathrow to Rome.
Desventajas: The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA
Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt.
He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off.
Food was just ok.
Desventajas: You could have not cancelled my flight after rebooking a connection
Desventajas: Wheelchair assistance at Heathrow was very very slow it took 2 hours to change gates within Terminal 5
Ventajas: No the crew was average
Desventajas: Need to improve your seats.
Desventajas: Offer water or soft drink without buying it.
Desventajas: Everything
Ventajas: No
Ventajas: Separate lines for boarding
Desventajas: No transfer or ticket agents to be found to change/upgrade flight.
Desventajas: Late boarding , late to name the gate
Ventajas: Nada
Desventajas: Los asientos y poner a las parejas o matrimonios juntos
Ventajas: Para ser busines , malo
Desventajas: Avión
Desventajas: Nos asignaron asientos en diferentes filas con mi señora a pesar de haber comprado los boletos en Enero 2019 full rate y ellos sabiendo que éramos matrimonio, lo peor fueron en el medio Bussines class
Desventajas: Food was awful.
Desventajas: Could have been on time and better prediction of delay length
Desventajas: No meals served, and no beverages, unless you are willing to pay inflated prices for garbage. They will give you tap water if you ask, and that's that. I still find this approach despicable and unnecessarily stingy, especially since this is BA, not a lowcost.
Ventajas: the crew was courteous and did their best to address problems that were beyond their control. alcoholic beverages are free.
Desventajas: the light and most of the screen features did not work in our seats. I have encountered this problem before. this is a long and expensive flight for this stuff not to work. the food (special meal, asian vegetarian) was an awful, undistinguishable mush--poor presentation and dubious nutritional value
Desventajas: Overbooked flights led to a missed connection resulting in a 12 hour layover
Ventajas: Food
Desventajas: Organization
Ventajas: Pilot communication
Desventajas: Free snacks & drinks
Ventajas: Not amazing...rather lack of attention.
Desventajas: It was 20 of us in the cabin. Better attention? More alcohol?
Desventajas: Announcements at the gate: there were none. The flight was slightly delayed and there was not a word from BA agents.
Desventajas: We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener
Desventajas: Too long to get luggage off plane
Desventajas: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.
