Real crew and staff for real people
Ventajas: I appreciatted that the captain came out and say good morning to everyone, I liked that they checked both my bags with no extra costs. I also was changed my seat to a better one at the last minute upon request for availability. In general all the crew was very nice,always with a smile and respect to the customer.
Desventajas: It was not possible to issue all bording passes for the rest of my trip from Seattle to Cartagena. When I flew off from Cartagena, Copa Air did so, all the way to Seattle.