Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
| Código IATA | NZ |
|---|---|
| Rutas | 180 |
| Ruta principal | Auckland a Wellington |
| Aeropuertos en los que opera | 53 |
| Aeropuerto principal | Auckland |
Ventajas: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Desventajas: Improve customer services
Ventajas: The crew was very hospitable and friendly
Desventajas: Nothing
Ventajas: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
Ventajas: The corn chips!
Ventajas: Entertainment and board WiFi excellent
Desventajas: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
Ventajas: I really enjoyed the food as always and overall, I felt very comfortable
Desventajas: I enjoyed my experience overall.
Ventajas: I like how everything went to be honest. No complaints :)
Desventajas: I enjoyed it all :)
Ventajas: Not much
Desventajas: The seat I had booked and was confirrmed was not available, double booked.
Ventajas: Hasn’t occurred yet
Desventajas: Hasn’t occurred yet
Ventajas: See previous notes.
Desventajas: See previous notes.
Ventajas: Well coordinated loading of plane. Good food service. Well informed..
Desventajas: Nothing..
Ventajas: Very helpful in getting on board luggage stowed, attractive interior
Desventajas: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
Ventajas: The crew was lovely
Ventajas: Crew was great, plane was modern and clean
Desventajas: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
Desventajas: I was turned away at the gate and was unable to board the plane. It was an awful experience!
Ventajas: The seat is very comfortable And the crew is very nice and helpful
Desventajas: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
Desventajas: Nothing really.
Ventajas: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Desventajas: I paid for seats, but there is no record of my purchase at NZ air.
Ventajas: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Desventajas: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
Ventajas: The crew
Ventajas: Everything.
Desventajas: Nothing.
Ventajas: Everything. Air NZ has the best Premium Economy class in the sky.
Desventajas: All good.
Ventajas: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Desventajas: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
Desventajas: Terrible service and all around outcome. Would not fly Air New Zealand again
Ventajas: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Desventajas: Only the take off from the flight. It made me dizzy and nautious.
Ventajas: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Desventajas: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
Desventajas: Breakfast was not tasty. Options could have been better.
Ventajas: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.
Ventajas: The crew, the food, overall experience was great!
Desventajas: Use less plastic
Desventajas: The snack were very simple. They don't communicate properly all the different snack options.
Desventajas: Very nice services
Desventajas: They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight
Ventajas: Nicest crew on the planet.
Restrooms stayed clean despite 12 hour flight
Ventajas: Great entertainment
Desventajas: Overall great
Ventajas: Lovely, friendly crew!
Desventajas: No seat selection available on line, so stuffed in the back. No place for luggage.
No soft drinks on flight.
Mexican chips??? What’s that about?
Ventajas: Non stop flight
Desventajas: Staff not wake me up even after requesting they not wake me up to force feed a meal.
Desventajas: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable
Ventajas: :)
Ventajas: The crew was great. Really friendly, we got skycouch and it was really comfortable
Desventajas: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.
Ventajas: Super easy
Ventajas: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Desventajas: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
Ventajas: The crew was wonderful, very hospitable and friendly.
Desventajas: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
Ventajas: The crew was polite, efficient and prompt
Desventajas: The food quality needs improvement!
Ventajas: Sat in business class pods. Best flights we’ve ever taken !
Desventajas: Nothing
Ventajas: Good quick flight
Desventajas: N/A
Ventajas: Business class lay-flat seats and a private cubby.
Desventajas: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.
Ventajas: The space!
Desventajas: Food
Desventajas: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.
Desventajas: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.
Desventajas: More leg room
Ventajas: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks
Desventajas: Nothing
Ventajas: Everything
Desventajas: More food would have been better
Ventajas: Crew was amazing, very attentive.
Ventajas: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!
Desventajas: I’m really not sure.
Ventajas: Crew was okay. Nothing special but not bad.
Desventajas: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.
Ventajas: Crew was awesome! Kind and funny!
Desventajas: The weather, but pilots did great despite it.
Ventajas: Entertainment and service was outstanding.
Desventajas: I could have used more leg room.
Ventajas: Entertainment options. Communications from captain. Dimming of cabin lights.
Desventajas: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.
Ventajas: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.
Ventajas: Movies, texting other seats, requesting food and water from my screen
Ventajas: The crew was very hospitable and friendly
Desventajas: Nothing
Ventajas: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
Ventajas: The corn chips!
Ventajas: Well coordinated loading of plane. Good food service. Well informed..
Desventajas: Nothing..
Ventajas: The crew was lovely
Ventajas: The seat is very comfortable And the crew is very nice and helpful
Desventajas: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
Desventajas: Nothing really.
Ventajas: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Desventajas: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
Ventajas: The crew
Ventajas: Everything.
Desventajas: Nothing.
Ventajas: Everything. Air NZ has the best Premium Economy class in the sky.
Desventajas: All good.
Ventajas: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Desventajas: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
Desventajas: Breakfast was not tasty. Options could have been better.
Ventajas: The crew, the food, overall experience was great!
Desventajas: Use less plastic
Desventajas: Very nice services
Ventajas: Nicest crew on the planet.
Restrooms stayed clean despite 12 hour flight
Ventajas: Great entertainment
Desventajas: Overall great
Ventajas: :)
Ventajas: The crew was great. Really friendly, we got skycouch and it was really comfortable
Desventajas: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.
Ventajas: Super easy
Ventajas: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Desventajas: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
Ventajas: The crew was polite, efficient and prompt
Desventajas: The food quality needs improvement!
Ventajas: Sat in business class pods. Best flights we’ve ever taken !
Desventajas: Nothing
Ventajas: Good quick flight
Desventajas: N/A
Ventajas: Business class lay-flat seats and a private cubby.
Desventajas: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.
Ventajas: The space!
Desventajas: Food
Desventajas: More leg room
Ventajas: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks
Desventajas: Nothing
Ventajas: Everything
Desventajas: More food would have been better
Ventajas: Crew was amazing, very attentive.
Ventajas: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!
Desventajas: I’m really not sure.
Ventajas: Crew was awesome! Kind and funny!
Desventajas: The weather, but pilots did great despite it.
Ventajas: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.
Ventajas: Movies, texting other seats, requesting food and water from my screen
Ventajas: I really enjoyed the food as always and overall, I felt very comfortable
Desventajas: I enjoyed my experience overall.
Ventajas: I like how everything went to be honest. No complaints :)
Desventajas: I enjoyed it all :)
Ventajas: Very helpful in getting on board luggage stowed, attractive interior
Desventajas: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
Ventajas: Crew was great, plane was modern and clean
Desventajas: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
Ventajas: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Desventajas: I paid for seats, but there is no record of my purchase at NZ air.
Ventajas: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Desventajas: Only the take off from the flight. It made me dizzy and nautious.
Ventajas: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.
Desventajas: The snack were very simple. They don't communicate properly all the different snack options.
Ventajas: Crew was okay. Nothing special but not bad.
Desventajas: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.
Ventajas: Entertainment and service was outstanding.
Desventajas: I could have used more leg room.
Ventajas: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Desventajas: Improve customer services
Ventajas: Entertainment and board WiFi excellent
Desventajas: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
Ventajas: Not much
Desventajas: The seat I had booked and was confirrmed was not available, double booked.
Ventajas: Hasn’t occurred yet
Desventajas: Hasn’t occurred yet
Ventajas: See previous notes.
Desventajas: See previous notes.
Desventajas: I was turned away at the gate and was unable to board the plane. It was an awful experience!
Desventajas: Terrible service and all around outcome. Would not fly Air New Zealand again
Ventajas: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Desventajas: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
Desventajas: They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight
Ventajas: Lovely, friendly crew!
Desventajas: No seat selection available on line, so stuffed in the back. No place for luggage.
No soft drinks on flight.
Mexican chips??? What’s that about?
Ventajas: Non stop flight
Desventajas: Staff not wake me up even after requesting they not wake me up to force feed a meal.
Desventajas: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable
Ventajas: The crew was wonderful, very hospitable and friendly.
Desventajas: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
Desventajas: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.
Desventajas: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.
Ventajas: Entertainment options. Communications from captain. Dimming of cabin lights.
Desventajas: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.
Air New Zealand es una compañía aérea de origen neozelandés, una de las más importantes que existen en el país. Se funda en el año 1947 y primero funcionó como una empresa de hidroaviones. A partir de 1965, pasa a pertenecer por completo al Gobierno de Nueva Zelanda y comienza a operar vuelos comerciales. Su base central se encuentra en el aeropuerto internacional de Auckland y forma parte de Star Alliance desde el año 1999.
Incluyendo las filiales, Air New Zealand llega a más de cincuenta destinos, entre nacionales e internacionales, a Europa, Asia, América y Oceanía. Para realizar sus trayectos, cuenta con una flota formada por más de sesenta aviones. Entre los modelos más numerosos, cabe mencionar el Airbus A320-232, en el que pueden volar más de ciento sesenta pasajeros. Uno de los modelos de mayor tamaño, para vuelos de largo alcance, es el Boeing 777-300ER, con capacidad para unas trescientas treinta personas.
Los pasajeros que tengan algún tipo de discapacidad física podrán solicitar a Air New Zealand servicios especiales en caso de que lo necesiten. Por supuesto, podrán realizar el embarque prioritario y disponer de silla de ruedas sin coste adicional si la solicitan. Todos los modelos Boeing 777 y Airbus A320 disponen de una silla de ruedas a bordo que se adapta a los estrechos pasillos de los aviones.
El equipaje de mano permitido con la clase Economy es de una sola pieza de 7 kg. Las clases Premium y Business pueden llevar en cabina un total de dos piezas, siempre que no sumen entre las dos más de 14 kg. Además, una sola pieza no podrá exceder en ningún caso de 10 kg.
