Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
| Código IATA | NZ |
|---|---|
| Rutas | 120 |
| Ruta principal | Auckland a Wellington |
| Aeropuertos en los que opera | 38 |
| Aeropuerto principal | Auckland |
Ventajas: Super easy
Ventajas: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Desventajas: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
Ventajas: The crew was wonderful, very hospitable and friendly.
Desventajas: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
Ventajas: The crew was polite, efficient and prompt
Desventajas: The food quality needs improvement!
Ventajas: Sat in business class pods. Best flights we’ve ever taken !
Desventajas: Nothing
Ventajas: Good quick flight
Desventajas: N/A
Ventajas: Business class lay-flat seats and a private cubby.
Desventajas: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.
Ventajas: The space!
Desventajas: Food
Desventajas: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.
Desventajas: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.
Desventajas: More leg room
Ventajas: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks
Desventajas: Nothing
Ventajas: Everything
Desventajas: More food would have been better
Ventajas: Crew was amazing, very attentive.
Ventajas: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!
Desventajas: I’m really not sure.
Ventajas: Crew was okay. Nothing special but not bad.
Desventajas: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.
Ventajas: Crew was awesome! Kind and funny!
Desventajas: The weather, but pilots did great despite it.
Ventajas: Entertainment and service was outstanding.
Desventajas: I could have used more leg room.
Ventajas: Entertainment options. Communications from captain. Dimming of cabin lights.
Desventajas: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.
Ventajas: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.
Ventajas: Movies, texting other seats, requesting food and water from my screen
Ventajas: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.
Desventajas: It would be better if the armrests went up.
Desventajas: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that
Desventajas: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that
Ventajas: Very prompt and efficient
Ventajas: Their plane
Desventajas: Food
Ventajas: Can’t remember
Desventajas: Food selection specially for vegetarian
Ventajas: The airline and staff appear to be friendly and efficient
Desventajas: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.
Ventajas: The crew was fine. the seats were not so comfortable in the economy.
Desventajas: More comfortable seats.
Ventajas: Nothing.
Desventajas: Not being scammed on bag charges.
Ventajas: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.
Desventajas: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.
Ventajas: Crew were always friendly and just looks happy to do their job.
Seat were comfortable enough for what I paid for
Desventajas: Breakfast
Ventajas: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.
Desventajas: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.
Ventajas: Easy flight.
Desventajas: I couldn’t get the seat to recline.
Ventajas: Kind staff, long flight but the attendant were super kind
Ventajas: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.
Desventajas: Not switching our flights three times and not accommodating us like we had originally paid for.
Ventajas: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.
Desventajas: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.
Ventajas: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.
Desventajas: Nothing. The flight was efficiently run and seats comfortable.
Ventajas: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).
Desventajas: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?
Ventajas: The crew was great but the seats were not.
Desventajas: Roomier seats and meals should be served a little bit closer in between
Ventajas: The plane was great!
Ventajas: The crew was great. The seats were good but not as spacious as some other business class airline seats.
Desventajas: The TV screen interferes with the tray table and could knock off food from the table.
Ventajas: wasn't able to incline my seat...
Desventajas: being able to incline my seat...
Ventajas: Premium economy is the way to go. So much more comfortable.
Desventajas: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.
Desventajas: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.
Desventajas: Food in business class and more choice of movies
Ventajas: Wonderful crew, excellent food, very comfortable!
Desventajas: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!
Ventajas: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.
Desventajas: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.
Desventajas: Generally ok for econ
Desventajas: They lost are baggage
Ventajas: Their English, unlike US English, is a little hard to understand.
Ventajas: The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good.
Desventajas: No complaints!
Desventajas: Great flight. Would have been nice to have on board wifi.
Ventajas: Good for a sheot flight
Ventajas: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!
Desventajas: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines.
2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.
Desventajas: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.
Ventajas: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.
Desventajas: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.
Ventajas: Super easy
Ventajas: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Desventajas: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
Ventajas: The crew was polite, efficient and prompt
Desventajas: The food quality needs improvement!
Ventajas: Sat in business class pods. Best flights we’ve ever taken !
Desventajas: Nothing
Ventajas: Good quick flight
Desventajas: N/A
Ventajas: Business class lay-flat seats and a private cubby.
Desventajas: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.
Ventajas: The space!
Desventajas: Food
Desventajas: More leg room
Ventajas: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks
Desventajas: Nothing
Ventajas: Everything
Desventajas: More food would have been better
Ventajas: Crew was amazing, very attentive.
Ventajas: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!
Desventajas: I’m really not sure.
Ventajas: Crew was awesome! Kind and funny!
Desventajas: The weather, but pilots did great despite it.
Ventajas: The crew, as always, was fantastic. Very helpful and always kind. The seats are comfortable enough, considering it was a long flight, and the excellent entertainment helped the time pass quickly.
Ventajas: Movies, texting other seats, requesting food and water from my screen
Ventajas: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.
Desventajas: It would be better if the armrests went up.
Desventajas: Asked for an isle seat; was stuck in the middle. Way to long of a flight for that
Ventajas: Very prompt and efficient
Ventajas: Crew were always friendly and just looks happy to do their job.
Seat were comfortable enough for what I paid for
Desventajas: Breakfast
Ventajas: Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent.
Desventajas: There were large black box type items underneath certain seats which impacted personal item stowage and leg room.
Ventajas: Easy flight.
Desventajas: I couldn’t get the seat to recline.
Ventajas: Kind staff, long flight but the attendant were super kind
Ventajas: The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay.
Desventajas: Nothing. The flight was efficiently run and seats comfortable.
Ventajas: New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft).
Desventajas: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?
Ventajas: The crew was great but the seats were not.
Desventajas: Roomier seats and meals should be served a little bit closer in between
Ventajas: The plane was great!
Ventajas: Premium economy is the way to go. So much more comfortable.
Desventajas: This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable.
Ventajas: Wonderful crew, excellent food, very comfortable!
Ventajas: Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus.
Desventajas: Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline.
Desventajas: Generally ok for econ
Ventajas: The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good.
Desventajas: No complaints!
Desventajas: Great flight. Would have been nice to have on board wifi.
Ventajas: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.
Desventajas: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.
Ventajas: Crew was okay. Nothing special but not bad.
Desventajas: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.
Ventajas: Entertainment and service was outstanding.
Desventajas: I could have used more leg room.
Ventajas: Their plane
Desventajas: Food
Ventajas: Can’t remember
Desventajas: Food selection specially for vegetarian
Ventajas: The airline and staff appear to be friendly and efficient
Desventajas: Seating in economy is tight. You really cannot move without annoying the passengers on either side. This also makes eating difficult.
Ventajas: The crew was fine. the seats were not so comfortable in the economy.
Desventajas: More comfortable seats.
Ventajas: The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely.
Desventajas: I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats.
Ventajas: The crew was great. The seats were good but not as spacious as some other business class airline seats.
Desventajas: The TV screen interferes with the tray table and could knock off food from the table.
Ventajas: wasn't able to incline my seat...
Desventajas: being able to incline my seat...
Desventajas: Food in business class and more choice of movies
Desventajas: They lost are baggage
Ventajas: Their English, unlike US English, is a little hard to understand.
Ventajas: Good for a sheot flight
Ventajas: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!
Desventajas: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines.
2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.
Ventajas: The crew was wonderful, very hospitable and friendly.
Desventajas: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
Desventajas: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.
Desventajas: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.
Ventajas: Entertainment options. Communications from captain. Dimming of cabin lights.
Desventajas: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.
Desventajas: It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that
Ventajas: Nothing.
Desventajas: Not being scammed on bag charges.
Ventajas: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.
Desventajas: Air NZ sent my mom away when she arrived to board the plane because she could not hear well. This resulted in a 68 year old women spending the night at Heathrow. No apologies, no upgrades, nothing. Air New Zealand is a heartless discount airline. Terrible experience. Avoid.
Ventajas: The seat was super uncomfortable and they switched out flights 3 times so the layovers were extremely long.
Desventajas: Not switching our flights three times and not accommodating us like we had originally paid for.
Desventajas: Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight.
Desventajas: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!
Desventajas: I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland.
