Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
Great riverside view, you can see the battles go from the room. Unfriendly staff
Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
El Sr. Phillip era estupendo, acogedor y presta atención a los detalles. Él y el personal fueron muy amables y profesionales. Hay sin duda un "ambiente hogareño" y muy complaciente. Me hicieron la escapada con mi esposa muy gratificante. Sin duda volveremos. Nada...
Que no podía pasar más tiempo allí.
Estancia estupenda, tuvimos que llevar un niño enfermo al Dr. y nos concedieron el registro de salida más tarde, así el niño podía dormir ... el desayuno genial ... la habitación muy limpia, con una nota personal: la hospitalidad del personal... Mi hijo y yo visitamos UNCW a menudo ... volveremos a alojarnos aquí!
Los trabajadores El pelo en la bañera
I loved that it was in walking distance of restaurants, bars, etc. The room was a little small
Staff very helpful. Breakfast attendant deserves credit and probably a raise for her conscientiousness and management. Other staff also friendly and helpful. Photo of hotel from waterside (building's side) on website is interesting but does not do justice to the hotel, which is more attractive seen on person (from front) and fits in well with those buildings neighboring it. Room furnishings were clean, but insubstantial.
Habitación espaciosa y limpia La ducha no era tan agradable como el resto de la habitación. No estaba sucia, no se corresponde con el cuarto de baño grande.
La persona en recepción no era educada
Me encantó el servicio amable, desayuno incluido, piscina limpia, la cercanía a las playas, tardé 15 minutos para estar en la playa. Super limpio y cómodo, no es el Ritz Carlton, pero sin duda un hotel para familias. Nada
Great location close to Wrightsville Beach and short drive to downtown. Kids enjoyed the pool which is set in a great courtyard. The standard hotel complimentary breakfast was good. Room had a very mild musty smell. Think it was time to change the filter in the AC.
Everyone I came in contact with made a special effort to acknowledge you. All seemed concerned for the comfort of our stay. The room was wonderful and the garden and pool area was lovely. Breakfast was warm and inviting with the employees in that area.
The room we initially received was well below normal Hampton standards in cleanliness, quality and detail. I brought this up to front office staff (sorry don't know his name) and he was extremely helpful, addressed my concerns by going up to the room and seeing my issues, then put us in another room. The building is 20 years old so one needs to remember this when booking. However, it was an enjoyable experience and the new room was moderately better. The ceiling panels were moldy, the walls were beaten up, there was black stuff in the ceiling corners, the smoke detector was falling off the wall, the bedspreads were grey instead of white.
Good location next to Mayfaire Town Center and friendly, helpful staff. The room was a little run down with a large crack in the sink, a hole in the wall in the bathroom and the refrigerator did not work when we got there, but maintenance fixed the fridge the next day and overall the hotel was nice.
The location of this hotel and the size of the room were wonderful for our short weekend stay. We will definitely look at staying in a Homewood Suites on our other trips. The wonderful breakfast was a hit as well with the kids! Highly recommend! Nothing to speak of...
This guest did not leave comments about this hotel.
Everything was great..clean and very friendly personnel Nothing
The staff was very friendly always and treated you every Tim you saw them
Homewood Suites may just be the best place to stay in America!! NO!
easy access to all locations, walked to shopping area for dinner and coffee. Hotel provided free breakfast and afternoon snacks. Suite was comfortable
The staff was very friendly and extremely accommodating. Not to mention the hotel itself was excellent. The ONLY thing that was a little weird was that the room we were in was on the corner and the sun would shine very brightly through the windows but the shades do not close all the way (not because they were broken)
Great location, very nice room
This the only way to stay in a hotel, great value and very clean and nice
Very large room, nice sun at the pool, that it had a hot tub, great full breakfast included, and very friendly staff. The elevator smelled like a dead man's feet that had been pooped out of a walrus.
The staff was friendly and very helpful.
Exceptionally pleasant and helpful people at the front desk .We called this hotel twice before we arrived and talked to Stephen the assistant general manager.The customer service was remarkable. Wonderful experience. We would highly recommend this hotel and we will stay there again .
The location is great. A lot of restaurants in walking distance We get a nonsmoking room, but the bathroom was smelling like those smoking section in the airports. My wife even throw up becouse of that.
Price. Employees-staff. Clean. Beds were horrible. Hard and impossible to sleep on. All pillows were big and fat and didn't seem like pillows at all. My shower leaked all night which kept me up. The showerhead shot a single stream of water that was painful. The heating and air unit was filed and Clancy.
We went out and came back around 11:30 and you had to have a key card to get through the door so that made me feel safe. Room was smaller than pictures. The people across the hhall sounded like they were in our room. Holes in the sheets and blankets. Elevator sounded like it would break any second. One staff member was rude and seemed like she was incompetent. We felt like something was biting our feet and legs.
Continental breakfast was lacking they stated staff was off for holidays poor excuse
clean, new, modern, comfortable bed no
Room was clean, comfortable and well-appointed. Internet access was fine. Breakfast buffet was good. Coffee available in the morning as well. Location to Mayfaire Town Center was very convenient Water was not cold enough in bathroom sink, seemed like it was always luke-warm.
The staff at the Hilton Garden Inn was great. They accommodated a request for an additional bed in the room by securing two blow up mattresses. Above and beyond.
Location Hotel construction and blue plastic over the windows.. Very tacky
Very clean and up to date. Will definitely stay here again if in the area.
Location No complimentary breakfast.
Staff is very professional and courteous. The beds are the worst. Platform bed with rock hard, thin mattress. Pillows are either down or down substitute? Flat as pancakes with no support. Super firm mattress with flat blobs for pillows? What?? No vent fan in bathrooms!
Great location No
Superior customer service. Deliciously comfortable beds and linens.
Good size room with a comfortable bed.
Location The dirty carpets
Close to everything and the staff was friendly. the one downfall was there was no non smoking rooms. They said the room was,it had a sticker on the door for no smoking but the room stunk of smoke and burn marks on the bathtub
Front desk was very friendly. THIS IS NOT A HILTON, YOU GET WHAT YOU PAY FOR! but our room was very clean, everything worked as it should & the queen bedroom had a fridge & microwave. No option for coffee maker in room / hair dryer.
the staff was really friendly & hospitable. the bed was real comfy i got a non-smoking room, but when I first walked into my room, it smelled like smoke. I wasn't pleased with this.
The price is good and you get what you pay for!!! The cleaning services looks like they never clean under the beds. Disgusting!!!
The room was very clean and the staff were very nice. The first room we had the A/C didn't work so we had to switch rooms
Staff was very friendly Place is geared towards nighttime adults. Would never take kids there!
Uno de los mejores Hampton Inns que he reservado. Está limpio, el personal es agradable, fácil de llegar a lugares, etc.
Ubicación Hotel en mal estado... están cambiando el suelo... no tiene acceso a la sala de desayuno.. no hay acceso a la oficina de negocios, la televisión no funcionaba... por 2 días... sólo 1 ascensor funcionaba
Excelente en todos los sentidos!!
Our smoke alarm battery was going out and it kept beeping . the front desk person didn't know how to change the battery. at 11:30 p.m. We had to go change rooms because we could not take the beeping noise. it took 20 minutes for them to find us a new room .
It was very loud I could heat people walking up and down the hall at all hours. I think the door wasn't sealed good.