Courtesy of Personnel, comfort, cleanliness additional charge for parking, noise from hall
close to airport charging for internet
Clean and modern rooms, close to public transportation (Skytrain and buses). Lots of food in the area. Staff was excellent from front concierge to the maid service. Pool and gym were nice, public restrooms were well maintained in the fitness area and they provide extra towels. No safe or microwave in the room and no breakfast included. We would have liked at least one kids channel (Disney/Nickelodeon/Cartoon Network). The majority was news or movie channels which is difficult to censor for children.
close to general hospital, close to subway station, comfotable bed, friendly staff disguisting from outside but nice from inside
Close proximity to hospital. Fast room service. Many nearby options for coffee, good restaurants, etc. Very comfortable rooms. Have stayed twice recently to be near the hospital, and I hope to have more time on my next visit for exploring on foot. I will also try the train to/from the airport next time as I am reading from other reviewers that the Broadway station is very close to the hotel.
Convenient for getting downtown by bus and skytrain.Tours available to see attractions. Reasonably priced.
Close to the SkyTrain. Comfortable beds and rooms. Close to the wedding at Queen Elizabeth Park we were in town for. Excellent staff and manager who listened to our disappointment that the indoor pool with sundeck was closed. Very polite. The pool and sundeck closed. Initially told by staff that it is noted on their website so I just looked. You must click on Amenities and then beautiful pictures of the pool display. Scroll half way down and there it is, in regular print - nothing to make it stand out. Says it is under renovation, but not closed! This should be on the main page of their site. Looked again at the booking.com site and there is no mention of the pool being closed, only that renovations are taking place at the back of the hotel. In fact, the second line of the hotel description is "The hotel features an indoor pool with sun deck...". This was the number one reason we chose this hotel over another hotel downtown. We left one day early.
Glad for the restaurant, although expanded hours on both ends would have been better in our situation. Able to access free internet in the room via our laptop. We used the Cat-5 cable connection, but it appears that wireless connection may also be available. We had a great deal of difficulty getting the key cards to work. The first ones did not, at all, even though they worked in the elevator. The second set worked after about ten tries. The next night we stayed (three days later) the key cards also required about ten swipes to trigger the lock. While it is a great advantage to make things more secure, it was perhaps a bit too "not working" for us. The desk in the room was very high and the chair provided was a bit too low for it. Other desks may not be as mismatched as the one in our room.
Pool and view. - Check-in-time 30 min. - Only one elevator working --> long waiting times. - no fridge. - building-crew started at 7.00 a.m.
The location i believe is great. Not in downtown, but in Vancouver center. Which was great for us. Just a 5 minute walk to the nearest sky train station. And if you dont want to walk, there's a bus station across the street that takes you to that station. The staff was welcoming and informative. Really helpful and kind. All deserve mentioning, but i dont know all the names. Just Ernand, he was the first face we saw at check in and he made us feel like home. His service to us was a great start to our honeymoon. Great Hotel.
Staff was attentive and pleasant. Desk provided a nice room with a view of the waterfront. Quality throughout including the in-room coffee was Starbucks. Weather...which we knew going to Vancouver was going to be wet, was rainy all day so walking around Granville Island was not as pleasant.
The room was very clean, the staff friendly, and it was the perfect spot for our twenty-fifth year anniversary . We really felt we had gotten away to a whole different world and returned home feeling very refreshed.