Situación y tamaño de la habitación. Limpieza. Demasiado grande y frío. Problemas con un grupo de huéspedes que habían ocupado casi todo el hotel para una celebración que se alargó durante toda la noche. Las habitaciones no están bien aisladas acústicamente unas de otras ni del pasillo.
good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.
Convenience to town & restaurants; free parking; spacious suite Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).
Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there. Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.
The hotel character and fine dining (which was not expensive neither). The pool area needs some maintenance.
Loved the contemporary feeling in a very old hotel. Would be nice to have had bathrobes and full house wifi.
This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.
The old world charm and ambience and the professsionalism of the staff The room was a bit small
The situation and the building
Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home. Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.
The old unique/antique set-up. The rooms having an outside corridor, not too nice on cold rainy days
Close to the City centre with a good selection of restaurants nearby. The room was clean and comfortable. The shower was modern and worked extremely well. Reception was friendly. Ample parking in street outside the motel. nothing to dislike.
Comfortable and we were left to ourselves. Great weekend
Hot pools onsite, storage shed for bikes No
The staff was really friendly and provided us with a lot of information and suggestion on things to do in the area. The location is also great and within walking distance to the city center and bus station and thermal pools in town. The room felt a little bit damp and had a slight odor, but it was not that big of a deal to make it uncomfortable.
internet was free There are many long term staff using the kitchen and taking up all the fridge space with big boxes. The kitchen is extremely busy during cooking time. Loud music playing after 11PM downstairs. Dec was hot that you cannot close the window, so it is noisy