Las galletas eran impresionantes y la vista desde la habitación era estupenda. Una ubicación segura a poca distancia a pie de muchos lugares agradables. El ascensor era lento y coger el coche nos llevó un poco más de lo que esperábamos. Pagar 20 dólares al día por el aparcamiento fue inesperado.
Recepción muy original con entrega de una galleta de chocolate!! El trato fue muy servicial y amable.
Since it is 2 Star hotel the room price is reasonable. The people at the reception desk are extremly friendly and helpful. The rooms are clean and practically furnished. Free parking is also a privalage of the hotel.
location and access to panera bread The was not a non smoking room available
It was nice. I like that Panera is on the 1st floor. So breakfast is fast.
location, fairly clean, convenient to panera bread outdated, drafty windows, lots of street noise
Room was good size and very comfortable.
Proximity to the university and Schenley Park.
Free parking! Good location for concert at Petersen Center. Gave me free cookies and won a $5 gift card to Pamela's Diner up the road. AMAZING BREAKFAST! Staff were awesome! Safe neighborhood. Pillows were square instead of rectangle. Shuttle service only runs on the hour, so didn't even use it when that's the reason I got it. But I was walking distance to concert, even at night.
The staff was helpful when our booking was incorrect. We booked 2 rooms and Booking.com had only forwarded the reservation for one room. The staff was accommodating in arranging another room. The Panera Bread Company restaurant on site was a plus. The facilities were old, but clean.
Location Worst experience I have ever had at the hotel. The manager hotel is the rudest person I have ever encountered and we were treated poorly from the moment we walked through the door. Do not stay here. Rooms were poorly kept. Horrible experience.
free Internet, shuttle service, restaurant in the very building no safe to store away precious things
The room was clean and sufficient. All expected room amenities were provided and our bathroom must have been recently redone - much better than expected. The attached restaurant was perfect for breakfast and sites available for evening dinners. Like all hotels, the bed spread could be cleaned or replaced. There should be a law demanding new bedspreads every six months. I expected two double beds but was limited to one double and a roll away. That bothered me but that goes with booking online rather than through the hotel proper.
Convenient location for medical appointments at UPMC. Room clean and quiet. Nice having Panera Bread in the building.
I booked through Kayak at the Hilton Garden Inn in Oakland Pittsburgh for a Business Trip. I specifically picked this hotel because it was the location of several business meetings, and I had several meetings in walking distance. However, once I arrived, I was told that my booking was independently changed to the Hilton Garden Inn in Downtown Pittsburgh. While it's only three miles away, that would require me to spend a lot of time in a cab between meetings, and incur additional cab costs. I did not have time to travel back and forth with my business schedule. I told the Amoma this, cancelled my booking with them, and booked a new hotel on my own next door, the Hampton Inn in Oakland. I have still not received a refund, and now Amoma is asking me for bank statements to prove I booked a new hotel. This whole experience is unacceptable. I expect to be refunded in full, and I'm tired of dealing with Amoma and their booking problems.
Staff was excellent answered every question we had and made me feel at ease. The staff includes the front desk, the shuttle driver, and the members of the hotel bar. Bed was a little stiff and the pillow kept falling in-between the head board. Shuttle was full for the Pittsburgh Game the second we arrived. I wish I knew about the shuttle TO THE GAME before hand and I wish I had an opportunity to sign up for it ahead of time.
The location is very convenient for the University of Pittsburgh. The rooms were nice looking and the shower stall in the bathroom was a nice change from the usual tub/shower combo. The walls are very thin and we could hear every word in the room next door. The adjustable "comfort" beds don't work, there is no adjusting them. The room was mostly clean, except there was hair on the bathroom floor when we arrived.
The room was amazing! Best price, location, and comfort. Has free parking for hotel guests which is amazing since most parking in Pittsburgh is valet or pay to park. Since you have free parking you can walk anywhere in downtown- amazing! Great staff! I had to check in earlier to get ready for my cousin's wedding and they were very accommodating. I haven't stayed in this nice of a hotel and great price, during Labor Day weekend mind you, in a very long time. Also they have a small market in the hotel and complimentary coffee all day! Good coffee with options. The only thing I didn't like was the breakfast but it was included and had basic breakfast options.
I did not stay at this hotel due to overbooking. booked reservation through Kyak on Saturday 8/8/15; received e-mail later in the afternoon indicating hotel was full; I was informed Kyak booked a room at another hotel which was about 39 miles from current location which was unacceptable. I was able to book at Hampton Inn on McKnight Rd directly myself. I am disappointed in reservation desk at Hampton Inn-Downtown and Kyak for not recommending McKnight Rd location
Clean, well-kept, and comfortable. The staff were attentive, friendly, and helpful as well. Breakfast was great and the location was an easy and short walk to the convention center and a number of restaurants. Will definitely book here again for future trips.
Room. contenental breakfast, free access to the internet through the business center, and not to far from the convention center. no shuttle service, my ankles, legs, and back were sore from all the walking I had to do.
The hotel staff was exceptionally friendly, helpful..the best I have ever seen. In particular the woman at the front desk on the night of our arrival around midnight, was a true professional who went out of her way to make me and my family feel welcome, comfortable and "at home". I would stay at this hotel again, based on the exceptional staff. Also, the workout room has nice equipment and the pool was clean.
Hotel always appeared clean to me. Room was nice and spacious and location was conveniently located to city and sports arenas. Yes. In the parking lot directly behind the hotel there is no designated walk-way from the back row to the hotel. As a result, guests have to walk around the entire row of vehicles to enter the hotel. This can be very inconvenient for families with small kids, strollers, wheel chairs and anyone having to get out of the rain.
Excellent staff! Nice pool. No problems about the hotel.
Free, secure, convenient parking. Very nice, spacious room. Nicely furnished and very comfortable. Breakfast bar was very nice. The television reception was not very good for having a flatscreen TV.
Easy access to everything, free parking
Great location for Downtown, easy to walk everywhere. Room superb, staff great, breakfast lovely. Could not fault it.
It was close to the stadiums and food venues. The breakfast was excellent. The price was a little salty, but not bad for a city.
Came to the Hampton Inn to see a DJ at STATIC nightclub which was only a few minutes walk from the hotel. Wonderful stay, our two queen and sofa suite was HUGE! The pool & HOT tub were very pleasant. Soo glad we booked a room here, had a fantastic night in Pittsburg! Nada!
Muy bien ubicado. El servicio de limpieza se olvidó de cerrar nuestra puerta durante todo un día. Hasta las 22. Cualquiera podría haber entrado y robado nuestros ordenadores. Abierta de par en par. Le pedimos una disculpa al director pero no pareció mostrar mucho interés. Nuestro hijo de 14 años cogió miedo y ya no quería quedarse allí más. Pagar por esto... No más Marriott por nuestra parte.
It's a Holiday Inn Express. The facility was clean, the room was clean, the bed was comfortable and the location near the ballpark was great. Now that that's out of the way, what you want to know is what makes this place better than the rest. You learn a lot about a hotel when the staff is under duress. How do they perform? What is their temperament, their professionalism. I saw it on 8/3/15. Housekeeping was short staffed and the linens came back late from the cleaners. There was a line of impatient people waiting to check in at 6:00pm and their were no rooms that were ready. All the staff could do was apologize and give away upgrades. But through it all, the staff remained polite, positive and helpful. The manager was called and he came and addressed the line of impatient people and explained what was happening. You know what he was doing before he came over? He was folding towels and helping out where he could. This is the place you want to stay. They will do whatever it takes to make your stay comfortable even when they are having one of the worst days possible. Nothing
The location was very convenient. It was an easy 5 minute drive to the ballpark. The shuttle service to the downtown area was great. This is a good location to stay when going to a ballgame in Pittsburgh.
The people was very nice. The shuttle drivers were great. I loved this place. Will stay again. The food was lil cold. But still good
Reasonably good breakfast. Room heater was not sufficiently powerful. Temperature kept on dropping through the night. By morning, there was difference of as much as 4 degrees between room temperature and set temperature.
The hotel was very clean with a good breakfast Was in town for the Steelers game. Public transit and access in Pittsburgh (in general) is a big pain and the location of the hotel doesn't help even though it is relatively close to downtown. The shuttle never ran on time and therefor made other arrangements for my airport run as I was worried I would be late.
The shuttle around town was great.
The staff is very friendly! The room was clean and comfortable breakfast is okay, way too much plastic
Easy access, quick check-in, and clean room. The breakfast buffet was pretty standard, which means not very good.
clean and the staff were all friendly and helpful difficult to find
The room was clean and comfortable. A nice place!
Comfortable beds, quiet location, good overall selection at breakfast. Location was not ideal while the highway nearby is under construction - lots of traffic on the side streets.
El cuarto de baño es demasiado pequeño. Especialmente la zona de ducha.
El personal es muy amable y servicial, especialmente AGM Katie Las habitaciones están limpias y frescas El desayuno estaba bien Prensa gratuita Muy pocas comodidades: una pequeña sala de fitness y no hay piscina y sauna Las habitaciones son pequeñas, no tienen zona para sentarse o balcón Aparcamiento de pago No en un barrio para caminar Caro considerando todas las cosas
Sufficient amenities. Comfortable beds. Friendly staff. Ok breakfast when food was available. Free wifi. Free shuttle service within 3 miles is awesome but never got the chance to use. First off the suprise $14 parking fee as soon as we checked in was the first disappointment. My brother and I were exhausted from our drive and knew they had an indoor pool so we were excited to relax. Pool was small and colder than an outdoor pool in spring time. Their breakfast was adequate but it was constantly out of everything and ended an hour before advertised.
They overbooked the hotel. I had to wait in line for over an hour just to find out if there would be a room available for me. When I inquired about canceling my reservations, they then told me I could do so but would not be refunded. The two ladies at the desk gave some of the worst customer service I have ever seen. I decided to continue to wait since I would not be reimbursed for my reservation. After waiting an hour and a half a room became available for me. The lady at the desk was very rude while checking me in. Asking me questions like "are you in rush? Do you have plans or something?" By this time it was 9:00pm and I and I'm assuming most of the other customers of the hotel had plans. I assumed the hotel would offer me free parking at the very least because of my wait. The lady at the desk declined frees parking. This hotel was horrendous. I do not recommend it to anyone. And I will never stay there again.
the breakfast needs to be improved.
Clean, nice, comfortable rooms. I didn't like finding a bill under my door the final morning for parking at the motel. $14.00 per day for parking my car in the outdoor lot. I could see if I was parking a second car there, but that was not the case. It is just a way to hide actual costs when comparing motels online.
The convenience of the location was great for my stay, but that alone did not make it worth the money. The room was dirty, sheets were dingy and had hair on them, there was trash on the floor, stains on the carpet, and dried blood underneath the sink area and on the wall. The sink and the tub did not drain well. I took a 10 minute shower and found myself in 12 inches of water by the end of it. I had to pay extra for parking which was shocking to me because it made it seem like it was included and it is not the area where I would freely leave my car. When I recieved an email confirming my stay it said that check in was 3pm and check out was 12pm, I had housekeeping knocking at my door at 10:50 asking me when i was going to check out. I will never be back.
Staff was friendly and recommendations for food, etc., helpful. Disability accessible rooms met a variety of needs. I had a great view of Mt. Washington, river and downtown skyline. The neighborhood is super cool and walkable. Great access to Mt. Washington, restaurants, shops, etc. I was not aware of the charge for parking, but parking in the area is clearly a problem, so I was glad to have guaranteed space. There were no safes in the room, so I had to ask to have items locked in the manager's office.
I stayed here only because of the location. I needed to be in Shadyside. The hotel itself is okay, clean and safe. The rooms are large and well-appointed. The valet parking is not ideal: not just the cost, but having to wait for someone to bring the car and tip all the time. The food in the restaurant was not good at all; luckily, there is a Starbucks attached to the hotel and a Panera across the street.
Every single person on the staff was so nice, so courteous, and so professional. It really makes a difference. Our special thanks to John at the front desk and Matika, who drove us in the shuttle. The bed pillows. Too fat/full!!!
beautiful lobby, tastefully decorated room, excellent location. Faulty outlet that gave my husband a nasty shock and was out of order. Coffee pot was missing the basket to brew coffee and one in adjoining room didn't work either. $10 for a bottle of water?! Nothing is complementary anymore, is it?
The hotel has an awesome location, a grand atmosphere, and the service was second to none! Definitely made my first trip to Pittsburgh a very positive experience.
The hotel was clean and comfortable. The gym was one of the nicest of any hotel I'd been to. The building lends itself to poor cell signals and the wi-fi is not free. Which is absurd. What year is it?
The staff was one of the best I have seen. They were always friendly and helpful.
We loved the stay for Mother's Day there food was excellent 5 star the room was little pricey and valet is 34 dollars over night but was one hell of a time, they have a speak easy in down stairs we didn't get in due to closed on Sunday's but love to go next time, the room was a king suite it was nice the bathroom too was nice we had great stay Id say my wife's favorite thing was the food she was in love with there breakfast and the waiter we had was great, the front desk got us reservations at capital grille around the block which was great, only thing we did want was to visit a spa the hotel didn't have one or a pool but we still had fun thanks see you again !!!
My wife & I were in town for a concert at the Benedum and this hotel was exactly what i was hoping to surprise her with for our anniversary. Within easy walking distance of both TenPenny restaurant and the venue, this elegant hotel provided another bit of ambience to our weeeknd. The piano playing in the lobby upon our return from dinner set the mood for the show, and the piano playing upon our return from the show was a nice night-cap. For the price, the proximity of this hotel to the cultural district is unbeatable. Our next evening in town will include the Omni William Penn Hotel.
Loved the beds! Very very comfortable. I heard more than a few people commenting on how well they slept! I didn't have to call room service for a thing! Enough towels, pillows, blankets, and everything worked! Nothing broken, nothing missing, quiet room, great view, housekeeping did a great job. Two different restaurants to dine in/even has a Brueggers in house. One restaurant was fine dining, the other an English Pub! We loved that we could bring our own cooler/or bottle of wine down into the lobby and hang out there. A lot of people did this. Just a pleasure as it's a beautiful old fashioned open lobby with big sofas and fluffy chairs, gorgeous chandeliers! Situated right in the heart of Pittsburgh! Not too far to walk to either stadium, right around the corner from the Consol for hockey and close to the bridge to walk over to Station Square. I would recommend this hotel to any adult couple/group travelling. No pool/sauna or gym. Labor Day Parade made it difficult to get out or around the city when we were there but that has nothing to do with the hotel. Not a great hotel for children as no amenities geared towards them. Price was a bit high, even through Orbitz. I got an email from the hotel after I made my res through Kayak/Orbitz and they offered my same room for $99 per night instead of the $148 I paid (King standard room) but the hotel wouldn't accommodate the adjusted price as I had paid a third party (who by the way, paid them). Not convenient that I would need to call the third party and request that they adjust what they charged me. Hoping that Kayak/Orbitz will still adjust for me! I'll let you know!
Beautiful hotel with a friendly accomidating staff. I would highly recommend. Nothing
Front counter girl was rude, unprepared and clearly did not want to help.
The location is great and having both the Tap Room, Terrace Room, and room service was nice. Most of the staff were very nice and helpful. The lobby is beautiful too. Some of the rooms were quite substandard and badly in need of renovation with absurdly tiny bathrooms. More like a 1-2 star level of hotel than supposedly 4. The hotel windows didn't seem to be the usual double paned, and let quite a bit of city noise in, especially as there was construction from 8am-7pm during the week. The floor were also noisy....it seemed like most guests felt a need to slam their hotel doors constantly. Also, the lack of a minibar in the room was quite odd for this level of hotel.
The faucet and outlet fell off during our stay.
When we checked in, we were told since we booked with an "outside" agency, we wouldn't get "credit" towards our Omni select membership, but we would still get free wifi and free coffee in the morning. However, I was delivered a bill with a charge for wifi. When I checked out, the woman at the desk was a bit brusque about it. She said we did not qualify for free wifi or coffee since we booked through an outside agency, but after I explained that's not what I was told on check-in, she then said she would give me a one time courtesy. I did not like how she handled this, and that's why I gave a three star for staff.
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
Staff was friendly and helpful!
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
location stains on the wall and cost
The location was in walking distance of PNC stadium so we did not have to drive to the game.
The location - we went for a Pittsburgh Penguin Hockey Game. We had booked online for a King Bed room and they tried to give us a double -Paying for parking at a hotel also bothered us. The bar could not make a pina coloda or a mojito, yet they are classified as a bar. I was disappointed in not being able to have a drink that I enjoy.
dirty , looks like kids did the carpentry work. Air conditioning didn't work.
Good location for both airport and Consol Energy center. Forgot my toothbrush. Courtesy toothbrush shed its bristles. Bathroom not clean; I could scrape dirt off fixtures. Hotel said they had no queen beds in the whole building.
Great value Very few breakfast options
It was $8 uber ride to the city. Lady at front desk was nice when we checked in. Where to start, the lower level stunk of curry from the Indian Buffet which is generally understandable. The second floor CONSTANTLY smelled of pot- not the hotels fault. The room was dated, no big deal. But the bathroom was literally filthy, tub and surround was moldy. When checked in, we found 2 disgusting things: Blood on the bathroom wall tile, a decent amount that anyone could see to clean. What was even worse, there was SIGNIFICANT blood on the bed sheets- which clearly were not from us, as the other person noticed it when they put there head down next to it. On evening 1 when we saw this, we told desk clerk and left a note for cleaning lady to change sheets. When returning for evening 2, we found that 1 of the shower towels hadn't been replaced, bloody bed sheet still and blood on tile was still present. The Continental breakfast is a joke, with only 3 different types of toast, warm milk and what I think might have been an OJ dispenser- which didn't work. Horrible experience. Wont be going to a Days Inn any time soon.
Staff was very nice No shampoo left the first day. Bedspread had burn holes in it. It was hot in the room couldn't get temperature down thermostat was broken
The price We had to get the key cards fixed every day
After previous customer vacated, bedsheets were not changed to prepare for new customer. Simple things like body lotion would have helped.
The room and the front desk staff were great. Everything was clean and comfortable. I went to a concert that night and when I came out I took subway and got off at the wrong stop. I was not sure how to get back to the hotel and could not get a cab (?) Anyway I called the front desk and one of the people on staff that night asked me where I was and actually walked me home via the phone....giving me turn by turn directions. Rude Valet staff- I forgot my computer in my car and had to call down to ask if they parked my car yet. There was 1 woman working that night and when they guy asked if she had already parked my car because I left my laptop in it, I heard her say loudly in the background, "You have got to be kidding me!" I would understand her "feeling" that way but to say it out loud is poor customer service.
While we were checking in the head of housekeeping noticed we had a young baby and had a pack and play sent to our room within moments. It was so incredibly helpful! A service charge and a tip were already included in the morning breakfast service. I didn't notice and tipped on top of that. It's not a big deal but I tipped much more than I would have had it not been 6 in the morning and I'd already had the coffee I ordered.
Going to the bar and seeing how expensive a drink was. Wanted to give business but was not paying $16.00 for a shot.
Scenery from the water front side room Parking not very convenient or quite expensive
Location is perfect. Right in downtown within walking distance of EVERYTHING. Great place to explore Service: Average Room: Average (missing a chair at the desk, was small, I had requested a king bed and it came with 2 fulls, stains on the walls, and had a questionable smell) Location: Good
Front desk staff was nice. The bed was terrible sunk down in the middle. Bathroom wasn't that clean, couch had stains of something on the pillows and cushions. Paid for river view got city. And the parking is for BS valet was full had to pay 15.00 for the night. Would never stay there again even if it was free.
Place looks like it is stuck in the 1960's After you leave the lobby, place is old, and in need of a paint job