Perfect kid friendly environment with lots of activities for children. Childcare services Food was average. Not enough selections. My husband and I stayed out late 2 nights and could not find any food or drinks anywhere on the location when we got back. We were told that it is non-existent after 1am which diminishes the whole point of being all-inclusive. No mini bar in the room. Not even complimentary soda or bottled water in the refrigerator.
The place very wonderful overall, the staff are super n fun! The service given is beautiful, yet at times scripted in their response, but seeing new faces continuely may get old! At times the buffet line was lacking... But understandable! The lack of the finer wines n liquor was sad, I would have paid for the higher quality of spirits if offered! The hassle to extend my stay by two days was a hassle at the front desk, yet online was easy to do, seemed odd. Free shuttle services to the airport would be nice for overall care of your customers
Beautiful beachfront location, plenty of food & drinks and the staff were very sweet. Having never stayed in an all inclusive...I didn't realize you had to make dinner reservations at the resort restaurants a day ahead. We didn't get a chance to go because if this. I think the staff should have been more informative about this on check in.
We had a very nice ocean-front room in an adults-only building with an adults-only pool and beach. Food was good and beverages plentiful. Too much loud reggae music blaring at you all day. We found refuge from the noise at the adult beach; however there were many hotel guests smoking pot there. Building 7 needs some plumbing upgrades on the bathroom and quieter air conditioning.
La bañera de hidromasaje con cataratas era bastante curiosa No había congelador en la mini nevera. El desayuno debería contener Ackees y bacalao.
Me encantó la ubicación, las vistas y el personal era muy amable. La comida y las bebidas eran excelentes. No me gustó lo cerca que estaban unas habitaciones de otras. Cada noche mi novio y yo oíamos al bebé de al lado llorando toda la noche. También me habría gustado ver más excursiones.
El personal a cargo de los servicios es fantástico y la comida y la animación excelentes. El personal, la comida, el servicio
My girlfriend and I were extremely comfortable from start to finish. Impeccably friendly staff and delicious food and drinks included in the purchase. BEWARE: the Romantic Dinner, wine, and Spa options are deceptively not included in the "all inclusive" purchase, and prices aren't available until you express interest to the concierge. Awkward to find out when you're there.
Adults only and the staff was amazing! The staff was so kind went out of their way for you and always so sweet. They remember you after only meeting you once! It was mostly couples which isn't a bad thing but could be annoying for some. It's a long way from most excursions. It's not a 5 Star compared to American Standards but for sure a 4-4.5!
This resort certainly fits the criteria of 'paradise'. I found it to be just as beautiful in real life as any picture would have made it seem. Both the architecture and landscaping are a sight to see as well as the layout of the pool and restaurants. Most of the staff, as expected, were kind, helpful, and sincerely friendly/hospitable. The service was excellent, which was a relief, because you certainly pay for it! However, for the type of food selection, music, and entertainment that are offered, the price is very reasonable. We stayed at the Beach resort, the most economical resort of the three, with a 3 month old baby, and the setting of the hotel was conducive to our needs as well as the needs of our baby. Everyone made us feel right at home. I truly recommend anyone and everyone to visit Iberostar Resort for an experience that you will never forget nor regret!!!!
My husband and I stayed at the Rose Hall Suites April 25- May 1, 2012. We have been to Cancun several times, and other parts of Mexico. This was by far our favorite trip!! Other than 1 flight delay and a little bit of rain- we had NO PROBLEMS at all. The resort was excellent, beautiful grounds, great food, great people, the beach was beautiful. We had a great time and really enjoyed every minute of our vacation. We will definitely go back!! Take advantage of the free snorkeling at the resort- we went every day and saw a TON of fish, lobsters, rays, crabs, etc. The free snorkeling gear is only good for an hour a day :(- we would have gone for much longer, if available, but next time we will take our own. We reserved the shuttle for the hotel from the airport before our departure and it all ran smoothly, and very affordable! We had a great time and I would recommend this resort to anyone.
This all inclusive vacation package was by far the best trip ever. The booking was very easy to do over the internet and all we had to do was pack and wait till departure day. After a great flight it was refreshing to find the hotel was only a short distance from the airport and with the expidated check in we were relaxing and on the beach in no time. Our room left nothing to be desired: well appointed, clean, very comfortable bed and pillows, stocked mini bar with an awesome ocean view. By the second day we already knew we were headed for putting on a few extra pounds due to fact that the food was wonderful. Aside from the nightly filet mignon and lobster I enjoyed the selection of local fare which was unique and quite tasty. The staff was so accomodating, always smiling and asking if we were enjoying ourselves or needed anything. We would book this same vacation again and are already planning it.
Loved staying at the Iberostar. The staff was super nice, the rooms were fairly large and very clean, food was good, there was a lot of entertainment and things to do. Our brother in law went to Montevideo Bay last summer and stayed at the Sandles and paid a lot more than we did for the same ammenities and same star rating. We can't wait to go back!!
This resort was everything we expected from a fine hotel. Everyone on their staff was courteous and helpful, they couldn't do enough for you. Excellent room, clean, non-smoking, and all the amenities you would expect. Great food, lots of activities during the day if you wish to participate, live shows every night in the theater. We will definitely be going back.
The staff was very helpful and tried to do whatever you asked. The a la carte restuarants need improvement. The service was slow and they are only partial a la carte. The Japanese restuarant rushed our group out before we could get dessert.
beautifull hotel, pleasant staff would definately go back
Lots of water activities at the hotel, great beach. The buffet was amazing in its variety - lots of fresh fruits, fruit drinks, great vegetable dishes, seafood and desserts. Enjoyed the beach, pool and pool bar. Make your dinner reservations the day you arrive as there always seemed to be people waiting to make theirs. The good news is that they spend lots of time helping you, the bad news is when you are waiting to make yours! Not sure why this takes so long? The beach and pool had plenty of chairs. Watched several weddings on the beach. Water was clear and calm - enjoyed seeing 2 rays in the water which I think is not too common. No peddlers on the beach which I appreciated. The staff were friendly and helpful; however, there was often a wait to talk to someone at the front desk. Was told they would get with me in about 5 minutes to check in; meanwhile, others kept walking up with questions - took a lot longer for them to get me checked in. Need to be patient in Jamaica! Wish they ...
my wife and I like hotel hopping we visit the Riu in ocho rios , and the jamaica grand only the riu came closed the Iberostar suite is the best.
My husband and I visited Iberostar Rose Hall Suites for a friend's wedding. We had a great time. The resort is beautiful. It is very clean and the rooms are very nice. The balcony is a nice size and we had a beautiful view of the pool and ocean. The food was ok. The Cajun restaurant was good. The buffet was good if you go during the first few hours but if you go towards the last hour there is hardly any food left and whatever is left tastes like its been sitting out all day. The beach is beautiful and very clean. The resort offers free snorkeling, catamarans and kayaking. I missed my children very much but there is free wifi in the lobby so I was able to Skype with them from my iPad everyday.
The staff was always friendly and attentive, but the quality of the food and drink was erratic. If four people in our group ordered the same entree, two of them would be acceptable and two might be completely inedible. Drinks at the bars would range from completely watered down to so strong that my wife couldn't drink them. This was the theme for our entire stay. Even at the 'gourmet' restaurant, the food was just 'good'when it was executed well and quite bad when it wasn't. Another down side is that there's not much to do if you want to get off the resort property. Just a couple of tourist-oriented restaurants (Margarittaville) and some high-end shops a very expensive cab-ride away.
This all inclusive, was top rate. The food, room, and butler service were all top notch. My wife and I, attended a wedding on the resort, and the staff did a great job.
This was our 3rd visit to the Iberostar Grand and it was equally as successful as the last two. The hotel strives to make your stay as pleasurable as possible and they definitely succeed. The rooms are spacious and comfortable with plenty of closet and drawer space. The bathroom set up with the 2 sinks also a bonus. Our butlers worked hard to exceed our expectations! The selections at the breakfast and lunch buffets are extensive and delicious and the staff will accommodate any request if possible. The staff is friendly, professional, and truly interested in making your holiday as perfect as possible. We hated to leave but will definitely be back next year! The chair situation remains a bit of a problem. Many guests do save their spots at both the pool and the beach and then never use them. This is selfish rude behavior with no regard to the other guests but it's hard to find a solution to eliminate this behavior. It is more of a problem when the hotel is extremely busy. In a perfect world (!) i would prefer an additional dining option for dinner.
This motel had wonder staff from the front desk to the maid service ! The food was excellent So much to choose from! There were many activities to choose from, pools, beach areas, and fun shows in the evenings. We had a great time!
The hotel was absolutely amazing! The food on the other hand was not excellent, but it wasn't disgusting either.
El personal era increíble!!! Mis trabajadores favoritos son Dana, Lamar, Richard, y Rochelle,. Para un todo incluido la comida era decente. Las habitaciones están muy limpias. También la representante de la excursión, Claudette, fue muy servicial y amable. Las camas eran un poco duras y abultadas
Staff Internet should be free Not much activities after hours Taxi service on site was way over priced and when you reserved a taxi from off the property, it was a major hassle for them to pick you up. It would also be good if the hotel plays more reggae music around the facilities.
The atmosphere and service The variety of food was limited.
I liked that there was was a game room and a lounge which both had billiards, darts, and foosball. There was a 10 minute intro to scuba offered in the swimming pool which I found interesting as someone with no prior experience. It was very casual and didn't require an appointment. There was also a one hour snorkel + flippers rental allowance each day and a small man-made reef on the edge of the swimming area which I would consider the best of the 'included' offerings. The 'Little River' restaurant which provided the main buffets had a good variety of options and generally tasted good. The staff was generally kind, friendly, and helpful, most notably at the front desk. I found the biggest disappointment to be the overall cost to benefit ratio of the stay experience. To expound on the title: The property was decent but had several quality shortcomings that gave it an ill-maintained feel: The felt on the pool table in the lobby was gouged and loose, only about 10% of the pool cues had usable tips, the direction lights on several elevators did not function, and a wall-mounted lighting fixture in my room was only half mounted and hung at a strange angle. As for the food, I ate at the main buffet most of the time and tried as much variety as I could and though the food was generally good I didn't experience anything great. I also ate at the reservation-required Japanese Hibachi one night and the quality was notably lower than that of the buffet. I had a few mixed drinks at the bars every day and found that they were weak in alcohol, and the taste varied greatly with each bartender. Lastly, the 'all inclusive' label did not apply to most of the snorkel and scuba recreation (except what I listed in the pros) which I found a bit disappointing.
The pool was gorgeous. The entertainment staff and waiting staff were kind and friendly. The photography availability was a perk. The refreshment daily of toliteree was nice. The beach was smooth sand (no rocks like other two hotels, The Suites and the Grand). Rooms on motion detector made for a musty smell and too hot to adjust to. Ants in room. No coffee available during day or night (not espresso).Biggest disappointment was pool closing at 7pm, beach dark at night. The 'all inclusive' was really just the food and drinks. There was no catamaran, surfing, or any water sports free aside from a kayak. You MUST know how to sail or pay a surprising $45 fee for lesson. Additionally, the Wi-Fi cost $45 for one device. This should be free. There's was not much to do on your own after 7pm at the resort, resulting in boredom. The food was better than other places I've stayed, but doesn't fit the bill for anything special. I'd suggest leaving the pool open till midnight, at least. Lights on the beach. Diverse activities daily (not the same). Also, the 'sound system' speakers were terrible.
The staff was very accommodating. Property is starting to show its age in some areas. Food was ok, but nothing had a wow factor. Rooms were comfortable and the pool/beach area was top notch. Entertainment was ok. Wish they had a craft beer. Red Stripe gets old fast. Disco was just that. Disco. Other all inclusive resorts have had a period of other types of music such as rock for a couple of hours each night which breaks up the monotony. Wifi was lacking. Had to sign on 3 or 4 times a day for some reason and this happened with all of our phones. Resort was pricey when compared to others.
I enjoyed the beautiful water,clean beaches, very friendly accommodating staff, excellent facility, easy access great food.