The staff is their biggest asset for sure. Well the loud speaker for the pool activities was a little overboard.
They are always cleaning! Necessary when you are right on the beach, but still impressive. Constant sweeping. The A/C worked well in my room, but not in my friends' room. Although the beds were hard, they managed to be very comfortable for me. Several English tv channels. It is right on the beach! Nice to be able to just walk right there and also to have the view. NOISY! I had a room overlooking the pool, but also the beach. My room had very little insulation from the noise on the beach (bands) or down below (poolside entertainment) OR next door (through the adjoining door). In fact, every afternoon, my room also smelled like frying food from the pool restaurant. The sounds of the waves in the middle of the night were very strong, too! I also went to perhaps the best quality restaurant there (La Concha) and had a delicious meal, which I then vomited up a few hours later. I was surprised that, as careful as I was about eating only trustworthy places and foods, that cooked fish, vegetables and rice would finally get me. Towel service was spotty. They would come get the dirty towels early in the day and not clean the room until late afternoon, so if you needed a shower mid-day, you might have been without a towel. I rarely was provided with hand towels and washcloths both. They try very hard to get you to buy a timeshare. No desire, with an experience like this.
I loved the location of the hotel. Right on the beach and loved that 3 of the el cid hotels are on the same property so many pools to choose from. Right next to señor frogs which has open bar on Wednesday and Friday which is so fun! Very loud. Under construction?? Can hear everything.
Location: - Right at the water with a sandy beach. - Rooms with ocean view are available at an affordable rate. - Next to Joe's Oyster Bar - a great beach club / bar for late night dancing and fun - Close to old Mazatlan (short cab ride or nice walk on the beach) Nothing - I thought it was a great hotel
Hotel location is good, close to shopping mall in the tourist area. non confortable beds, towels, sheets and pillows very old and smells to humidity. Bad service in check in. General room conditions are less than expected. Internet access is not good and very expensive as well.
nada No merece ninguna estrella ya que carece de muchas cosas por ej.No tiene baño limpio, las sabanas más chicas que lo que debería ser que no daban para doblar, Lobby bastante desaseado, implementación de la habitación muy precaria, servicio de el hotel pésimo ya que no tenían ni aguja con hilo negro que solicité, me cobraron dos noches completas solo ocupando una, (pero eso fue culpa mia ya que no...
i liked the staff. very polite and accommodating the pool was filthy. the guests were dirty. elevators leaked water from ceiling. it was busy and not very private. the ocean had lots of dangerous waves and jelly fish. food was mediocre. there was construction going on and it was very loud!!!! could not sleep in! it is far from the city.
I would like to say there was something special about this hotel but that would be a true lie Absolutely nothing comes to kind regarding this crummy hotel!! THIS IS NOT A 4 STAR HOTEL 1. The rooms smell! it was so humid in the room you could tell Mold was growing-Air was on! 2. I slept something sharp below the sheets. 3. After complaining to Esmeralda, I was told somone would contact me no one ever did!
Amazing! Best vacation ever. Beautiful place, amazing staff amazing food!
Staff are great, especially at the spa and Kelly's. Bohemian nights ( guitar music)at Kelly's Bar. Expansive grounds. Free Shuttle into town. All Inclusive drinking ruins the atmospherePrices in the deli are outrageous, no price tags on food items, 3-4 times more than at home. Timeshare sales annoying.Timeshare sales
Es un hotel encantador, la comida es muy buena pero al ser a la carta la comida y cena se vuelve repetitiva. Las albercas tienen áreas para todas las edades, el servicio de bar muy bueno, las habitaciones cómodas. Y la playa está especial para niños pequeños. Aunque es todo incluido té hacen firmar por todo lo cual no le veo el caso ya que con el brazalete debería de bastar. No es el hotel más limpio ya que esperan a que se amontonen las bebidas y da mal aspecto, a veces en el area de alberca se veía llena las mesas de vasos vacíos. Y hay que pagar por wifi. Y 15 min antes de nuestra salida ya no podíamos pedir ni agua.
Frente a la playa en un lugar limpio y hermoso, cerca de restaurantes y bares, también tienen actividades deportivas. Tienen todo incluido y sin todo incluido, que es lo que elegí. Cobran 15 dólares al día por usar el wifi.