Beautiful gardens, most of the staff very nice and helpful, nice Olympic pool, spacious and well furnished rooms, good location (10 min by bus from Kos town). Poorly renovated bathrooms, bad quality food, atmosphere of 'mass tourism' in restaurants and pool areas (noisy, endless queues, in no way relaxing ), some facilities (f.ex. billard, air condition in our rooms !!! ) constantly out of order.
Ubicacion y vista de la habitacion, cercano al puerto para las excursiones y boodrum , personal atento y buen desayuno
Muy centrico, rodeado de restaurantes y tiendas. Cerca del paseo maritimo. El personal muy amable y la habitación familiar muy amplia.
La situacion centrica del hotel respecto a las cosas a visitar en el pueblo. La atención bastante indiferente de algunas personas en la recepcion y la falta de limpieza en las habitaciones (la 1ª noche no hicieron nada , ni las camas , ni el baño donde las toallas estaban tiradas mojadas en el suelo... es decir ni entraron en la habitacion.) Al hacerlo notar en la recepción nos dijeron que ellos cambiaban todos los días las toallas. !sin comentarios!
We liked the big pool, the delicious meals and the luxury rooms and the design of the hotel very much. Service also as its best. nothing
comfort, nice atmosphere the waiting time for lunch orders
Very good standard, clean and very nice outdoor area The towel service was bad
I appreciated the nice location of the accomodation and the peace and quiet of the environment. No people was crying during day or night! This is the ideal place where relax. I also appreciated the committment of the staff to help us to face some problems we had.We reserved at the beginning only for 2 nights. Then we went to south. And once back on the north we could stay one night more, in a better accomodation at the same price. Good cooking. We stayed on October, so some nights were cold: in these nights the restaurant room, even if closed by big winwows, had open doors for use of customers dining outside.
Is is very good white hotel with interesting disign. I don't like the breakfast. The beach is not very comfortable and situated across the road.
location, rooms, pool, design very nice. Room price was supposed to include internet access from the room. There was a computer in the room and they told us that we can use it to access internet + listen to music + watch video. Unfortunately none of those functionalities were working. We asked them to repair it or change our room, but they did nothing except telling that we have to wait until monday for the repairman to come and fix it. Not reasonable since we were there for a weekend. In conclusion this is a very nice but badly managed hotel...
the pool bar restaurants arw not too inviting very white and stark
The staff provided great customer service; friendly, nice and helpful.
The hotel was beautifully decorated and was very confortable. It had everything you would need for a very relaxing holiday. We stayed in a Superior Pool Room which was excellent and worth paying the extra. All the facilities you needed i.e. terrace and sun beds were right outside the patio door to the room. The reception staff were excellent. There was not alot around the hotel although you can get a bus into Kos town about 10 mins away. There should therefore be entertainment at the hotel which unfortunately there wasn't. Also,certain members of staff needed training in customer service and were certainly not of 5 star standard. On the other hand there were a couple of members of staff who were excellent. I am sure this will be rectified in coming years as the hotel is new and so are the staff.
The overall design of the hotel and the room was to a high standard and included a pc. The shower was fantastic (but see comment below too)The hotel had a pleasant relaxed feel. Reception and bar staff very good. Restaurant staff were mixed, some very good, others not so good. Overall this hotel is "style over substance". Although the room (pool side view, ground floor) was of a high standard it lacked real privacy, I suspect this would be even worse when the hotel was fully occupied as the terrace area outside the room is public space. The shower was great however the shower door was almost impossible to open from the inside due to a very small handle - if you stayed in the room on your own you could easily get trapped in the shower! The buffet food for the evening meal was sadly not up to the 5-Star rating this hotel claims.
Friendly staff, restaurant and bar in hotel were very handy. The pool area looked very inviting. We were upgraded as the busy season was over. The hotel is a little far out of the downtown area for easy walking to sites.
Very pleasant atmosphere, nice pool, good food, quiet but close to town. Good choice of restaurants close by. With more detailed directions, we would have had an easier time to find it on the first night.
Perfect for a family! Good swimming pool, new apartments and close to the beach Not close to the city center. 15 minutes walking unless you rent a bike, motorbike or car, which is normal in Kos
Outstanding staff and service in a very comfortable and well appointed hotel. The pillows were awful