Large, spacious rooms, free internet at the lobby The staff did not inform me that my luggage arrived
Lobby bar and breakfast staff were excellent! No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!
The Sheraton up held the reputation of a very service friendly and classy hotel for minimal price. Lobby, rooms, and service were all excellent. There was a wedding group staying on the same floor which caused a bit of noise prior to and later following the reception. I really didn't bother due to the nature of the event that happened but doors were quite thin...
We arrived late around 11:00 p.m. and was directed to our room. When opening the room we were smothered by heat, apparently someone left the heat on high in early September? Also I notice that the luggage rack was out and the bed was ruffled as if someone had been on the bed. I called the service desk and they moved us to a new room, that room the bedroom televlision was not working, but instead of calling down immediately I waited until the next morning and mentioned it to the hotel clerk also one of the keys was not working. Returning that evening the television still was not working and I tried to place a call to the service desk and the phones were also not working, therefore I had to walk down to the desk to report the problems.
It was a good sized room with more space than I expected. It was very comforable too. The room was clean when I arrived, but when I came back after a long day of work, houskeeping never cleaned the room. The bed was unmade & the bathroom was a mess.
great breakfast! plumbing in the rooms needs an update. Makes lots of noise.
The staff was nice and things looked clean. Breakfast was great. While we were there, some kids over flowed the orange juice drip tray and the staff was on it to clean it up. You could tell they were a little upset but they worked together to get it cleaned up. It cost $5 for a fridge so I could keep my breast milk. I realize $5 is not that much but that's food for my kid. $5 adds up.
Great staff spacious parking beds comfortable lots of shopping near by Bathroom was dated pillows were horrible so soft you needed 10 to make a decent pillow hot water was not great and water pressure was horrible
We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.
Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
Nice place. Good location. Valet expense.