Great atmosphere, fantastic breakfast terrace view, very comfortable and tasteful room, pool Staff not always as responsive and proactive as expected
We absolutely adored this hotel as everything exceeded expectations. The staff were exceptional in their gracious and pleasant service. Overall we thought it was faultless. nothing
Nothing Well, The whole experience was bad.From the moment we arrived until we left. We Did not get the room we booked,they insisted on a deposit which was already taken by them in advance shortly after the booking,I paid twice the amount chargeable,and I am still waiting for a refund to my bank account as I paid by debit card.We have stayed in many top hotels in Asia,including raffles Singapore and the oriental Bangkok.You cannot compare this hotel with them.
E&O has a special and relaxed athmosphere. It can easily bring back you in time.... The Deluxe room was really spacious and convenient. Highly recommended experience.
Breakfast good lunch and dinner poor
Staff very friendly and helpful Taxi drivers at the hotel try to take advantage of tourists.
Breakfast was great. There were a lot kind of food and it was good to eat outside seeing ocean. Hotel stall had room call at 2am. It was my lost baggage, but it was not happy for me to make me wake up.
I wish the in room dining menu would be more extensive. There was a very less choice for in room dining considering my parents can't walk to the restaurant.
Everything but most of all the old atmosphere
Brilliant! Hotel is like stepping back in time - an absolute must do experience
Buena relacion calidad/precio, habitación amplia y confortable. Buenas instalaciones, piscina y jacuzzi. Restaurante con buenos precios. Buena ubicacion en George town. Falta servicio de Internet
Bueneas instalaciones. Las vistas de la ciudad merecen la pena. El hotel acoge muchas celebraciones de la ciudad: se hace algo ruidoso a ciertas horas.
It is truly a beautiful resort and looks exactly like the pics. The staff were very friendly and helpful. Breakfast buffet was excellent-everything you could imagine and from every where in the world. Spice Cafe-excellent all round-food, seating and staff. Wired Internet in room was very good and high speed, was able to download pretty fast. Foot massage by the pool vey nice, staff friendly and funny. Watersports, although a little expensive, fun and entertaining. Near wonderful restaurants outside of resort and tourist stands selling variety of stuff from fruit to swim wear and equipment, and also local crafts. Also not far from other fun stuff like spice garden, botanical garden, etc. But most of all just love the plush green gardens. Our room, although had a beautiful view of garden and pool was called 'seafacing', but we could not see the sea at all through the trees. Was hoping to see the sunset on ocean and hear the waves, but too far. The bed or two beds together to make one big one and using two comforters instead of one. Kind of hard for a couple to snuggle together without falling in crack and not being able to share one sheet. Excellent Wireless Internet in lobby only, should be available in rooms as well.
Staff were very friendly and welcoming.
Noisy wheels on food troley carts after 8 o'clock.
Best service I ever got from any hotel group I enjoyed every bit
Best beach hotel in Langkawi. Highly recommend it for all types of travelers. Class and luxury! The Rasa Wing is not really meant for families with kids. The Rasa pool and the lounge do not allow kids. But it's great for couples. Book in the garden wing if you have kids.
Wonderful location with always welcome smile in all of their faces. The Rasa Wing is realy the place where you would like to be. THANKS RASA SAYAN! Increase the restuarants variety.
The room was good The bugs was annoying for me and my kids annoying and painfull, pinang is a boaring place very boaring
nothing the hotel is less than average and does not offer at all a good value for money
Swim at the nice pool Price for room it is to hight.
Friendly staff. Nice room.
It is ideally located with amenities within its vicinity, and the environment is quite and peaceful. It is also near to Penang Int'l Airport, and the relocation of the of Inter State Bus Terminal to Sungei Nibong makes the hotel a favourite among travellers. A shower spray next to toilet bowl would be useful.
great hotel, lovely staff, gave us nice view room of golf course when requested, location quite good, not too far from Queensbay Mall, but not walking distance, taxi is required but quite cheap. breakfast a bit chaotic and not enough waiting staff but fairly nice food.
friendly and helpful staff. No lounge to have some drinks.
Overall, we enjoyed our stay at Vistana Residence. The rooms and the bathrooms are very clean. We spent a night at Vistana Residence. The way to the residence is slightly complicated especially for old folks (i.e. my parents). They dare not to leave the room as they afraid that they are unable to locate the room after leaving the room. The lift to the residence is a bit slow.
Internet access is free.
You have friendly staff and clean rooms which i appreciate.Thank you we will be back again to stay your hotel.
I like it for every thing luxry cleaning nice welcoming no at all
Nothing very much. Experience totally ordinary. (1) Not being able to use the room telephone unless I paid a deposit, even when I asked the operator to make the call for me. (2) Overpriced food in coffee house - poor value for money. (3) Driver of limo getting angry with my colleague and refusing to drive her home even after she agreed on the "expensive" price.
The staff's services and the comfort of the bed... staircase from carpark to lobby
The rooms were comfy, front office staff and concierge were friendly My blouse was missing from my luggage when I got home
The location was great.Walking distance to most sights and regular local bus services go past the hotel. Breakfast was very good. Staff friendly and helpful. Rooms modern with all usual amenities.
the location was good The breakfast was dissapointing. I recoomend to eat in the restaurant nearby.
location very good the room too small, smaller than the photo shown on the website, no swimming pool
The location was superb, very convenient since its situated right in the city center, within walking distance of restaurants and food courts. Transportation available anytime. Rooms are very small to be graded as a 4*.
Good location. Friendly staff.
Be forwarded that there is a club on site that plays loud music nonstop from midnight to 6 am.
services and the patients of the hotel
Housekeeping staff are very helpful. No adverse comments
truly i found it very comfortable with the new look after renovations and i would love to try it again with this kind of customer treating and nice reception
Comfortable room. Lots of space for children to run. Nice pool. Door lock was broken and response was poor. Lost 2 hours because of it and only a meek apology was given. Not a welcoming start.
Por el precio no se puede pedir más.Piscina y playa bien.Las vistas estupendas.Autobús en la puerta tanto para ir al Aeropuerto como a Georgetown o a Batu Ferringhi. No limpian muy bien.Está en medio de ninguna parte,eso si,en la playa.El desayuno no es muy variado para los occidentales y siempre es lo mismo.
El hotel en si No hay nada cerca para poder desayunar/comer/cenar
Es un hotel cómodo, limpio, con acceso gratuito a internet, el personal es amable y colaborador, el precio esta bien por los servcios que ofrece. Regresaríamos a este hotel.
Hotel muy bien situado y con habitaciones espaciosas y limpias. Buen buffet para los desayunos, completo y variado. Nos dieron una habitación en el piso 12 con unas vistas muy bonitas. En el hotel hay un spa con masajes a un precio bastante razonable, nos dimos uno de cuerpo completo que nos dejó relajados y como nuevos. No son muy escrupulosos. En la ducha habia bastantes pelos y no fueron limpiados en los tres días que estuvimos allí. El botones del hotel nos quiso vender un transfer a nuestro siguiente destino, Cameron Highland, por el doble de lo que luego lo encontramos en una agencia de viajes local. Mejor ver todas las opciones, no solo la primera.
La ubicación es excelente y las habitaciones son muy amplias, aunque poco equipadas.
Las habitaciones son de buen espacio, hay una buena vista hacia la bahia El servicio no es bueno a las habitaciones, (no habia toallas). En la recepción la gente con poca sensibilidad hacia el servicio
La situacion dentro de la ciudad es excelente
Ubicacion y atencion del personal Instalaciones del gimnacio deficientes, poco equipo.
La amabilidad y prestatividad del personal. La limpieza, sobre todo en el baño.
Lo más relevante de este hotel es su céntrica ubicación, muy cercana a la mayoría de los lugares de interés (edificios coloniales, Eastern & Oriental Hotel, etc.), así como el confort del mismo.
El desayuno. La amplitud de la habitación, y las vistas. La ubicación y el restaurante giratorio.
1. very friendly recception.. 1. need upgrading air-cond condition
Internet connection in the room is very slow.
near with town,quite place...
Lovely and quiet ground. Spacious and clean room. Excellent cuisine and all attentive staff.
The deluxe room (upgraded) was spacious and excellent for small family with kids. Good view of the golf course & surrounding mountain. 1. I categorize hotel staff as "fair" is due to our experience during check-in. Our rooms were not ready at point of check-in and made to wait until 6.30pm. But the main insatisfaction is from how your staff handle his customer. He was insensitive and most of our questions were left unanswered. 2. We were very disappointed with your swimming pool service. My family was excited to use the swimming until we notice that your other hotel guests that were using the pool at that time were not in proper swimming attire. What an image and we felt awfully disgusted and pulled out from joining in the pool. My kids were disappointed. Please apply strict rules of the pool for image and cleanliness sake.
The convenient shuttle bus service to town area. The wire internet connection. Prefer to have wireless internet connection so that my business phone can connect to it.
Close to the airport, and not far from Queensbay Shopping mall by cab. Nice little mini man-made rainforrest with (short) paved trails & a bench to relax on. Staff under training happens exerywhere, and that can't be helped. The limo service to the airport is around 65RM, and the local taxi advertises 18RM. The limo however, might take you back for free if you forget something though, and they drive much faster if you ask. My guy also waited, to make sure that I didn't miss my flight. Technically, he is a driver for a contract company, but he was what made my trip when things didn't work out with a delayed flight. I am very thankful to the man in the bright yellow hawaian shirt. P.S. - Some corporate rates around 130RM!!!
It was difficult to travel out of the hotel due to the location but it was great that the hotel provided transport at certain times to various locations including the sending of the runners to the start point for the recent marathon. I can't get to go down to the city as i like as the taxi service was superb expensive..
near the beach The parking for guest is not enough. The service is slow.
It was a pleasant stay....wonderful staff...i will come back for sure..... I was charged for the first day even when my flight was delayed by one day
The room I stayed in was large and had enough space for 4 adults. Swimming pool is good. Pool Bar & Restaurant is good. Late check-in at 3.00pm and early check-out at 11.00am, very inconsiderate as the hotel was not even half-full. Breakfast is not up to 4 star standards, very limited choices and not well cooked.
Its location is convenient to town and also to Batu Ferringhi. Staff generally friendly except one. Pool and beach facilities are great. Yes, parking is a nightmare. Earlier we stayed 4 days prior to this stay and experienced the same situation. I dont think the hotel can do anything about it but it certainly cause inconvenience to us with young children.
The design and location of this hotel is impressive, even spectacular. The deluxe rooms above the 20th floor are amazing. When it comes to the service, food, operations of the hotel however; things start going downhill but despite this I would stay at the hotel again. Some of the food served was noticeably average and some of the staff had been poorly trained.
I like the beach...
In all honesty, this hotel was very disappointing. I went looking for beauty and relaxation. I discovered a filthy room (which smelt of smoke, despite booking a non-smoking room), the staff responded very poorly to complaints. I ended up going to the hotel next door (Flamingo Hotel) for a massage rather than use hotel facilities. The breakfast was poor and all the hotel shops remained closed during my stay (flamingo hotel shops were open next door). The hotel was outdated and shabby. Staff response to my comment that I would be posting this information on-line was 'it does not matter to us'!!! My advice - stay somewhere else. Hotel next door (Flamino Hotel) has been newly renovated and was nice. But, the area was very quiet (to the point of being dull). Few things to see. I would advise people to stay in a different area when visiting Penang.
The 2 Room suite was very comfortable and quiet.While the hotel was very busy due to Arabic holiday season the staff were always helpful and polite.The bus service out the front of the hotel to Batu Ferringhi and Georgetown was moderd ànd frequent and the indian restuarant over the road was outstanding for quality of food and value.$16 Aud for 2 courses and beers.
Very nice hotel with good rooms, nice pool and own beach. Georgetown is easy to visit by bus and also all the other places are easy to visit by bus.
Good sized room even though it was only a "studio". Nice view. Staff were polite, well presented and welcoming. It's not particularly close to anything in Penang, but for those seeking just a 'resort' it's fine. A little dated looking but clean and comfortable enough. Non-smoking floors would be a nice improvement.