Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
Edificio antiguo, reformado con gusto, restaurante con ambiente moderno e informal. Falta ascensor y habitación algo justa. Localización periférica.
El trato del personal que intenta comprenderte cuando no hablas el idioma nativo La limpieza de las habitaciones y el sistema de ducha que era muy atipico
La amabilidad del personal, todo el personal se ha mostrado muy amable, dando una excelente acogida. También destaca la limpieza de todos los espacios del hotel. El hecho de que la ducha no posea un espacio específico, entras con zapatos al espacio de ducha y mojas todo el cuarto de baño al ducharse, de modo que despues de la ducha, el baño queda poco accessible con el suelo mojado.
Al haber sido para nosotros un hotel de paso, su cercania a la estación de trenes, aparte esta en una zona muy centrica nada
It was clean and tidy, except old and dirty carpet in the room Some of the hotel staff was very rude.The girl who was on reception during the evening/night on 16th of August was very rude. She took our passports on the first day and told us she'll not return untill we'll pay.It's ridiculous and against the law.Also the internet service was included in the price but she try to charge us.It was another staff on reception on 17th of August and it was no problem
Close vicinity to the centre of Burgas 1St . I paid more for the hotel than stated by Booking.com. Hotel said this was due to exchange rate change. Even though I paid in euros! This was a con. I was told to pay for 2 towels I used they would not clean. I refused to pay for these. Gym equipment in very poor condition.
You have a portier,Svetlio or something like thet. If yuo have more like him... Gratulations, your hotell would be perfect The stab who ignorde us even that we tryd to explaion our problem in "bodylaundwich)
location unfriendly staff
The gym was good locatıon and servıce
La habitacion impecablemente limpia y comoda, y el desayuno excelente (buffet), ademas la television satelite coge la TVE internacional. La localizacion del hotel es muy buena, y el personal amable y simpaticos en su justa medida La corriente electrica (aire acondicionado, luz, etc) se activa insertando la llave en una clavija a la entrada de la habitacion. Cuando te vas de la habitacion debes llevar la llave contigo, y deja de haber corriente, por lo que no puedes dejar cargando el movil, ni las pilas recargables de la camara, etc
todo enteramente nuevo. muy coqueta la habitacion y el hotel se ve que es el mejor de la ciudad en el mismo centro
Excelente ubicación muy cerca de las estaciones de bus y de tren y también del centro comercial de la ciudad.El hotel en general está limpio y tiene buen servicio. Encontramos una pequeña cucaracha esperandonos en la habitacion pero entendemos que no es falta de limpieza pero la proximidad al puerto seguramente requiere mayor tencion a estas cuestiones
Bowling Everything was great. We were glad to rest in the hotel.
We liked the rooms as they were a good size. Nicely laid out. The staff didn't seem to be interested in helping, Also very difficult to communicate with them. Our room had not been cleaned for 2 days and had to find the cleaners after getting nowhere at the reception. Maybe once the hotel is fully finished this will improve.
breakfast included, stopped using another hotel because they began to charge for breakfast, Not clearly sign posted where breakfast is and coffee needs to be avaialble and no need to ask for it
Nice hotel and would use it again close to airport, we picked up family members from there so easy. Not very good if you wanted to cater for yourself as there were only small coffee maker and no pans, tea towels, dishcloths.
Completely new hotel complex in simple, elegant style, spacious room/studio with microwave and fridge Breakfast a bit too basic for a hotel in this class - no brewed coffee, just instant coffee and warm water in a jug (replenished from the hot water tap in the bar!), slow replenishing of bread etc., plates washed/rinsed but not dried, still dripping with water. Needs competent management in this section.
Clean, comfortable apartment and a lovely beach. Close to the airport but no noise. Even for a hard bargainer like me the taxi drivers charged a fortune to get here from airport late at night even though it's very close. Better to go to a further away hotel with airport pick up. The other reason for staying here was to self cater and I would not describe a microwave and coffee machine as a kitchenette. The microwave didn't work and they never fixed it (though we only stayed 2 nights) so we couldn't even make a cup of tea! Additionally they refused to give a 2nd key to the room so I was effectively locked in half the day while my partner slept off his night shift lag!
Clean and convenient for airport Breakfast staff indifferent
On the bar and restaurant foods, drinks were amazing declicious and cheap. The pool and rooms were cleand every day. Our room was nice and comfortable. I recommanded this fantastyc place to everybody. Unfortunatelly the staff can't speak english or another languages, just only bulgarian. Except the reception staff and the mixer on the Atlantis beach bar.
The hotel was spotless and staff were very pleasant and also made you feel very welcome. We had lunch at the hotel which was very good and reasonably priced. Breakfast was very disappointing, There was very poor choice of things I feel it would have been better not to have cooked things only continental breakfast.For such a beautiful Hotel this side of things badly let it down.
Good location food clean helpfull friendly relaxing
Staff agradable y muy colaborador, nos ayudó en todo lo que le pedimos. Céntrico, en una calle de apariencia un poco desagradable, pero sin problemas. Relación calidad precio elevada, pero debe ser lo normal en Sofía. Un tres estrellas justito. Todo correcto.
Bien situado El olor a humedad y ciempiés en la habitación.
It's a member of a big hotel group. The service is good, and the food is quite various. The most excitied thing is that there is a big waterpark. The location is not good, and the beach is not that good as we thought. The hotel is a little bit out-of-date.
Very family orientated resort, nice established gardens, clean sea away from the rest of the Black Sea madness. Within 3 metres of the sea 30 years old and showing it - in bad need of renovations although cleanliness could not be faulted