Staff were uniformly really friendly and helpful - upgraded us following a cancelled flight. Breakfast great - omelettes to order. Beds and rooms comfy and clean with nice extras. Spas on 18 floor fabulous and hard to leave.
Excellent, efficent, helpful staff
position,breakfast. doona to hot, would like a top sheet
The convenient location
proximity to suncorp stadium. Rate was cheap given it was origin night.
Centrally located in the heart of Brisbane CBD. Public transport and other travel facilities at the front door. Hotel across the road had cheap good quality food. Very few 'modern' facilities. Parking as a guest is a rort paying an extra $28 overnight.
We were welcomed by a nice and pleasant receptionsit, the room was large and in good condition. There was a bit of noise from the railway station so next time I will specifiy a room on the road side.
the central location was excellent for a city break - the hotel was very quiet and the room was a good size.
Foxtel on the TV, the bed was comfortable. The internet connection fee is a rip off, to be charged for internet connection when you're not in your room working is appalling. Why can't the hotel charge when in use only? I am aware it's outsourced by an IT consultancy but nevertheless I'm sure the Holiday Inn make money on it. The other point is if i knew there was a rail station right on the hotel I would not have chosen the hotel. Found it difficult to sleep as a result.
I liked the relaxation Food was expensive
Proximity to Staff Christmas Party - 3 floors above! Plus - My husband and I stayed there exactly 29 years ago on the night we were married Check in staff - 3 male - all very officious / not one smile out of three of them / Very unpleasant people/ They had no customer service skills/ Not a good first impression of your Hotel
The size of the room. The sheets were crisp and the pillows and mattress perfect. The staff were pleasant and helpful. The hotel lifts use a key card - but new arrivals were not told this - and we saw many frustrated people unable to use the lifts - front of house staff should explain this to guests.
Friendly staff. Great roof top bar, Comfy bed The car park is vey tight and difficult to manouvre around without 100% concentration
The staff were superb. The bed wonderful. The buffet breakfeast was very good.
Very comfortable and excellent location for what we wanted. The room service wasn't up to standard.
convenience to medical facilities on wickham terrace car parking facilities very hard to manouvre
The "Urben perks" package is excellent value-for-money for families in this current climate. The hotel is ideally situated near the cbd and is easily accessible to Southbank. No.
The room was fantstic. Very modern and very clean.
The saltwater pool. The street was quite loud and we felt it was overpriced compared to other places we have stayed. We also felt that the hotel could use a few more updates(popcorn ceiling).
good location, friendly and helpful staff Cleanliness of bathroom was poor, mouldy tiles and mould around glass door of shower
Bien ubicado, precio conveniente, instalaciones remodeladas muy buenas, departamento amplio para 2 personas.
Ubicación impecable, limpio y confortable. El baño puede mejorar en cuanto a la calidad de los sanitarios y griferías.
La atencion del personal, la ubicacion del hotel, la relacion valor-precio, limpieza, orden, etc, etc. No tiene Internet gratuito. Creo que con los precios que actualmente se consiguen para este servicio, todo hotel deberia tenerlo en forma gratuita para sus huespedes.