13 Coins Airport Grand Resort

leaving

This hotel is described incorrectly it should be only 1 star. the pictures shown on the web are at least 10years old... our air conditioning did not work.. there was large holes in the worn out towels towels..the rooms were dirty (we had 2 rooms) room service took 40 minutes to deliver our children ice cream... no maintenance had be done on the property for many years... a long time ago it would have been a nice property but now it is in a state of disrepair... cable TV did not work...the was a car wreck left in the entrance of the foyer ...the weeds in the gardens were shoulder height...way overpriced for the quality and comfort of accommodation... the included breakfast did not even have milk for the coffee ....and the food unacceptable.

Restaurant had good food for fair price. Hotel staff was very nice.

Hotel room was dirty, AC did not work good, hotel surroundings has not been taken care of in years. Swimmingpool very dirty.

Your willingness to try and accomodate & fast room service

I arrived at 2am and would have enjoyed a relaxing massage after such a long trip but you couldn't comply.