Encuentra vuelos baratos de Santiago de Chile Aeropuerto Internacional Comodoro Arturo Merino Benítez a J. F. Kennedy de Nueva York (SCL - JFK)

Ventajas: Nothing about boarding

Desventajas: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..

Ventajas: None

Desventajas: Had to spend the whole day in airport due to justfly booking error

Ventajas: Nothing

Desventajas: Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket

Ventajas: The service on the plane is ok.

Desventajas: On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time.

Ventajas: Movies, flight time.

Desventajas: They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases

Desventajas: New aircrafts, the chairs are falling apart n

Ventajas: Me gustó q acompañaran el almuerzo con una ensalada

Desventajas: No había tv individual, staff no muy amable

Ventajas: Nothing! Flight left late from SFO!!! And your same company, as in Copa Air, left early from panama to Barranquilla!!!

Desventajas: Nothing! Flight left late from SFO!!! And your same company, as in Copa Air, left early from panama to Barranquilla!!!

Ventajas: On time departure, great food and service was friendly.

Desventajas: My own phone didn’t work for the entertainment system.

Ventajas: Me gustó q acompañaran el almuerzo con una ensalada

Desventajas: No había tv individual, staff no muy amable

Ventajas: Movies

Desventajas: They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases.

Ventajas: Movies, flight time.

Desventajas: They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases

Ventajas: Nothing about boarding

Desventajas: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..

Ventajas: Nothing

Desventajas: Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket

Ventajas: Nada

Desventajas: No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios.

Ventajas: The service on the plane is ok.

Desventajas: On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time.

Desventajas: New aircrafts, the chairs are falling apart n

Ventajas: Check in was fast and efficient. Flight was uneventful, no issues.

Desventajas: Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement.

Ventajas: Movies

Desventajas: They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases.

Ventajas: Me gustó q acompañaran el almuerzo con una ensalada

Desventajas: No había tv individual, staff no muy amable

Ventajas: Nothing

Desventajas: Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket

Ventajas: All waa good and timely. Comfortable and the crew very nice

Desventajas: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

Desventajas: More information about discount to travel around the world

Ventajas: Nothing

Desventajas: Poor scheduling

Ventajas: Nothing about boarding

Desventajas: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..

Desventajas: More information about discount to travel around the world

Ventajas: Nothing

Desventajas: Poor scheduling

Ventajas: Nada

Desventajas: No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios.

Ventajas: Check in was fast and efficient. Flight was uneventful, no issues.

Desventajas: Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement.

Ventajas: Nothing! Flight left late from SFO!!! And your same company, as in Copa Air, left early from panama to Barranquilla!!!

Desventajas: Nothing! Flight left late from SFO!!! And your same company, as in Copa Air, left early from panama to Barranquilla!!!

Ventajas: The crew onboard were so friendly and took good care of us. They worked hard to ensure everyone on board was comfortable.

Desventajas: No televisions and by the end of the flight the garbage made the airplane smell awful!

Desventajas: No había tv individual, staff no muy amable

Ventajas: None

Desventajas: Had to spend the whole day in airport due to justfly booking error

Ventajas: Nada

Desventajas: No pude tomar mi vuelo por un error entre su plataforma, la de priceline y la de Aeromexico en el que finalmente salí afectada yo.. Es la peor experiencia que he tenido y no volveré a utilizar sus servicios.

Ventajas: The warmth service that made me feel at home

Ventajas: Nothing about boarding

Desventajas: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..

Ventajas: Movies, flight time.

Desventajas: They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases

Ventajas: The crew onboard were so friendly and took good care of us. They worked hard to ensure everyone on board was comfortable.

Desventajas: No televisions and by the end of the flight the garbage made the airplane smell awful!

Ventajas: The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience.

Desventajas: New aircrafts, the chairs are falling apart n

Desventajas: New aircraft, the chairs are broken and old

Ventajas: The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience.

Ventajas: Me gustó q acompañaran el almuerzo con una ensalada

Desventajas: No había tv individual, staff no muy amable

Ventajas: Great food, friendly service, answered all of my questions.

Desventajas: New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights.

Ventajas: All waa good and timely. Comfortable and the crew very nice

Desventajas: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

Desventajas: We waiting for 45 minutes on the run way because was not a corridor ready to depart we are number 8 on line. Was not entertainment available the system was down no music, no movies, no nothing

Ventajas: The warmth service that made me feel at home

Ventajas: Had a awsome flight! Very comfortable seats, good selection on movies (they give for free) food was very tasty (had grill chicken with rice, green salad, grapes, cheeese, and a chocolate for dessert) crew was very attractive, serving refrigate (o had wine all trip long) it’s been one of my best long distance flight I ever had. Thank you Aeromexico!

Desventajas: The was was little delay (weather issues)