Park Plaza Santiago

El servicio de Recepcion

Me gusto la piscina, la ubicacion y el trato del personal, desayuno muy variado y de buena calidad

primero habia hecho la reserva unos dias antes y cuando llegue el precio por noche costaba 30mil pesos menos, estaba a casi 80mil, por noche, y a mi entrada estaba en 55mil, igual me cobraron el mayor precio, lo cual no encontre para nada correcto, LLegue muy cansada despues de varias horas de viaje y al parecer estaban arreglando habitaciones encima de la mia,porque los martillazos no paraban.

We had booked a airport pickup through the hotel and they did not show up. We took alternate taxi and paid half of what they would have charged us. Then they charged me for the airport pick up anyway. I had to send several emails to defend that it was their fault we took alternate transportation and finally they reversed the charges. Our room had a non functioning air conditioner . We asked for alternate room but said they were full. They brought us a fan and a bag of ice. The room was 31 C. The next morning we requested a change of room. They said yes but would try to repair it first. We toured for the day and when we returned they had not repaired it and again had no room change for us. They said the night staff did not tell them of our problem. On our third night they moved us to a room with a noise window air conditioner . I requested to be compensated for our discomfort such as reduced room rate or complimentary meal/ wine. They did not compensate us. Concierge staff had limited knowledge re wine tours, bus tours, etc. They only had knowledge from bus company and when asked about tours on line they could not comment. Over all I would recommend to stay away from this hotel.

Well located

The plumbing must be renovated: the toilet flush did not work, the bath tap made a terrible noise and I could not get water of appropriate temperature. Further, they forgot to clean my room one day. Also, only half of the plugs were working. Clearly the Hotel quality is declining.