Hotel Santiago Park Plaza

The lobby was nice. The room, and bathroom were standard and the bed was comfortable. I liked that they give you complimentary drink coupons. Good location. At about 10-15 minutes walking to the Gran Torre Santiago. In regards to breakfast; they have a good fruit, milk, and pastry section. The staff was helpful and kind when we complained about our room and the breakfast, although there were about two of them that were not helpful at all.

The hotel is old and outdated but they could totally do something really nice with it if they wanted to. It was not very clean and the a/c did not work well and made noise. We complained about both things and they were very understanding and even a little shocked in regards to the cleaning. They sent someone to clean immediately. The a/c was not fixed fully, but it did start cooling a little. The breakfast is pretty awful. We could tell when there was a different cook in the kitchen because two out of the three days we stayed there, the eggs were still raw and liquid and the bacon tasted terrible. Their water and juices were not good either. We did complain about the eggs and they offered to make us scrambled eggs or an omelette but it just seems the person making the eggs does not know how to actually cook them. They omelette was cooked on the outside but raw on the inside. In conclusion If breakfast is not included in the price I don't recommend you add it. My advise to the Hotel managers is to fire who ever is making the eggs or teach him/her how to make them. Also a little remodeling would go a whole way.