Park Plaza Santiago

El servicio de Recepcion

We had booked a airport pickup through the hotel and they did not show up. We took alternate taxi and paid half of what they would have charged us. Then they charged me for the airport pick up anyway. I had to send several emails to defend that it was their fault we took alternate transportation and finally they reversed the charges. Our room had a non functioning air conditioner . We asked for alternate room but said they were full. They brought us a fan and a bag of ice. The room was 31 C. The next morning we requested a change of room. They said yes but would try to repair it first. We toured for the day and when we returned they had not repaired it and again had no room change for us. They said the night staff did not tell them of our problem. On our third night they moved us to a room with a noise window air conditioner . I requested to be compensated for our discomfort such as reduced room rate or complimentary meal/ wine. They did not compensate us. Concierge staff had limited knowledge re wine tours, bus tours, etc. They only had knowledge from bus company and when asked about tours on line they could not comment. Over all I would recommend to stay away from this hotel.

Well located

The plumbing must be renovated: the toilet flush did not work, the bath tap made a terrible noise and I could not get water of appropriate temperature. Further, they forgot to clean my room one day. Also, only half of the plugs were working. Clearly the Hotel quality is declining.

Esta un poco deteriorado lo que respecta a alfombras de resto bien

Nos pusieron en area de fumador

Por mi vida profesional he estado en muchos hoteles , algunos de ellos mas lujosos y otros todo lo cojntrario , pero si tubiere que repetir estancia en Santiago de Chile , volveria a repetir el Santiago Park Plaza por su relacion calidad , precio , ubicación y trato .Tanto mi mujer como yo , quedamos satisfechos del trato recibido y pensamos recomendarlo a nuestros amigos.

Creo que el precio por el uso del teléfono de la habitación , es un poco abusivo .

Location, close to subway, close to malls. Breakfast was good

Water temperature varied during shower. Room was not cleaned one day because do not disturb sign was at the door until 9:45am, after that the sign was removed and upon returning to the hotel 8 hours later room was still untouched. Rooms are very old fashioned and could use some renovation. Bathtube was peeling off (room 314) and toilet had some dark stain inside that looked like dirt (though it was not, it was disgusting to see). There are many other better hotels in Santiago for that rate.

The staff