Pool and beach and staff there and all restaurant staff and food amazing!!!! I emailed manager about a cost issue and never got a response and ceiling fan in room didn't work and showed head was clogged so only half the water holes worked so no water pressure
The location is right on the beach and provides great views and ambiance. The hotel feels squished in between other hotels and buildings. The surrounding area is not pleasant to walk around, except for the beach. The hotel feels clean but then things will start to fail, like the toilet didn't work and lights didn't work in our room. The language barrier is obviously difficult to overcome when you need repairs like this, but I felt like the maintenance staff was irresponsible and would just disappear if they didn't know how to fix the problem. By far the most disappointing thing was the food. For an all inclusive, the food was intolerable. We only at the buffet and then the Mexican restaraunt and found both to be some of the worst food we have ever had. We paid more than we should for a last minute NYE trip but I feel totally ripped off.
Gente estupenda, la comida y las bebidas Tuvimos que salir temprano para ir al aeropuerto
La atencion de los empleados y la relacion del hotel con el mar Nada,no hay quejas
Magnifica el area y actividades para niños. Los tres restaurantes de especialidades muy buenas y el de buffet tambien muy bueno. El personal muy amable y servicial. Los Bares siempre dispuestos y con muchisima variedad. Sin duda pienso regresar. La insistencia de unirnos a su club vacacional. Todos los dias nos lo ofrecieron.
Club ideal para la diversion familiar La reservacion en los restaurants de especialidades, fue casi como pedir un favor....
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
Es paradisiaco, y tiene todo. Una suerte de club med pero sin los bailes ni juegos ruidosos. Realmente recomendable. Estuvimos en pleno brote de la influenza porcina, y no se dieron por aludidos. No tenian barbijos, no supieron donde conseguir, y claramente no cuidaron de sus huespedes en ese sentido... tuvimos que salir del hotel para asesorarnos, bastante flojo. La excesiva construccion de torres sobre la playa esta liquidando la vista.
Sucio y no un buen anfitrión. Nadie me explico con respecto a los brazaletes y el agua embotellada. Realmente nadie hablaba inglés