the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
People at desk are sweet but not sophisticated in terms of customer service. When they checked us in they gave us the keys and we dragged our suitcases up 5 stairs thru security doors to a room WHICH WAS OCCUPIED!!!! Oh my gosh, late and tired, we returned to the desk, leaving some luggage at the first location, but then we were moved to a room on the total opposite corner of the facility! They should have had someone move our bags to the new room. There are inner doors that require the room key which are very hard to open.
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
close to the airport clean O.K. service no beach towels Hygiene amenities are in dispensers - soap/shampoo no lotion no real concierge service
Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
El hotel es muy antiguo y tiene un olor a moho. El aparcamiento es terrible. El personal era agradable. Nos quedamos la última noche cerca del aeropuerto. No me alojaría aquí de nuevo.
La habitación era muy anticuado. No muy limpio
Este lugar es un negocio familiar que está bien cuidado, y es limpio y cómodo. Duchas pequeñas con alcachofa baja que hace que sea difícil para las personas altas.
Muy bien situado al lado del aeropuerto y para moverse por la isla. Buena relación calidad-precio, sobre todo si están 3 ó 4 personas en la habitación. El desayuno está muy bien.
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
location - windy and rainy part of the island
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
There is simply no better location in Maui Activity concierge was not really ahead of its game
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Food was excellent.
Comodo hotel sobre la playa, con buen estacionamiento, ubicado en un lugar muy tranquilo y a la vez cerca de buenos lugares para abastecerce de todo lo necesario para pasar una estadia sin faltarte nada. Es muy recomendable. Me gusto mucho el tema de la playa propia y el restaurant frente al mar. No, el hotel no tiene desperdicio, es lo ideal para encontrar un espacio tranquilo y con playa propia.