Ubicación El aparcamiento no está incluido.
Me gustó, la ubicación era impresionante. El desayuno buffet guardaba una buena relación calidad-precio. El personal era amable. El bar tenía bebidas muy buenas. El hotel sólo necesita un poco de renovación. Un lavado muy pequeño.
Está muy bien, pero me tocó algún miembro del personal que no tenía reparos en llamarte a las 10 de la noche por cualquier problema, cuando allí a las 8 ya está todo el mundo en cama, al menos en invierno Quitando a alguno de la recepción, un poco descorteses.
la cultura de servicio de su personal su ubicacion , lejos del centro de la ciudad
El personal era cálido y amable y muy serviciales. Sin nevera ni microondas en la habitación, lo que parece ser estándar incluso en hoteles de menor calidad.
Tranquilida No tiene refrigerator
Staff were Amazing. Especially Corrine, Holly and Xiamora. Great service, provide awesome information and very welcoming. Valet parking is work the extra $10. Had an issue with housekeeping. But im sure it was just a one off and normally not an issue. Parking in the winter is tight
Location, comfortable bed. Fridge didn't work, vent in bathroom dirty & clogged, I choose higher floors for the view but the windows were so dirty I couldn't even get a picture, save money..park in garage across the street!...
everything except the annoying rattling in the walls we stayed in 2 rooms. Both had constant rattling inside the walls. Originally I thought is was small animal but found out later, on windy days, the wind finds its way in the side walls. The sound must be the wires. It was so bad we all bought earplugs for the 2nd (last) night. I informed the front desk when I checked out. They are well aware of the problem. I guess it's a common complaint but nothing they can do about it.
Staff very nice room clean cleaning service staff awesome Soda venders
Clean comfortable room with very friendly staff Slow elevator
Something I dont usually see - Toothpaste! The restaurant in the hotel was great too. Since we were in Buffalo we ordered the Buffalo style wings - some of the best I have had! Lots of Pats fans from out of town - nice atmosphere after a road game. Bathroom was a little cramped and dated - bathtub could use to be replaced.
The bed was soooo comfortable. Was in town for a concert and after walking back to the hotel it was so awesome to just be able to crash in that bed, turn the tv on and fall right to sleep. Lotta great bars in the area for food. Wanna watch the bills game go to Bada Bing. Good food, cute waitresses, 1 block away, get there early it gets crazy. Anchor bar is very close also, worth the trip. Pay $20 per night for self parking across the street.
Rooms were clean, elevators were fast, located in a nice area, close to the night life of buffalo. Staff at front counter was very polite and helpful. Found someone's nasty dirty washcloth hanging in the shower, makes you wonder if it had been cleaned or overlooked. Valet staff hung up on me on the phone when I asked for my car to kindly be retrieved, I questioned if they had heard me, or if I lost connection, yet when I went to the atrium, I could see they had retrieved my car. Pool open inconvenient hours on the weekend. We left just after 9:00am on a Sunday morning, and the pool was not open yet.
We were very impressed during our stay. Right from our check in with Jimmy at the front desk to our departure, we were treated very well and were very comfortable during our stay. The restaurant was excellent as well and it was a nice treat to see the streetcar drive by every few minutes as we were enjoying our breakfast. The pool was also nice. Terrific value. Thank you very much. I would suggest the addition of a color printer in the business area instead of just the black and white. I would also suggest having the pool area change room saunas repaired.
El personal era increíble. El hotel estaba muy limpio. Las habitaciones eran muy confortables y espaciosas. Cerca de arena es genial. Sin duda volveremos. Nada
El desayuno y la vista de la derecha el desfile del día de San Patricio desde la habitación Nada, todo fue genial.
Service was top notch. Free Range Rover shuttle was excellent. Honor bar in the billboards room was fantastic as was the complimentary breakfast spread the next morning. Very close to everything downtown Buffalo has to offer.
This was our second stay at the Mansion. The first was for our wedding night a few years ago. From what I can see, nothing has suffered in these last few years. The staff at the Mansion are wonderful and available to take care of you, whatever you need. Not sure what you need? Ask the staff and they'll help you out. If you like being pampered, this is the place. The place is stunning; take time to wander the Mansion and look at the woodworking and other details. The only reason I didn't give the facilities a top rating is because some of the cabinets or other fixtures in the room could use replacement. Just some basic wear and tear that is easily remedied.
Great getaway my husband and I are from Canada and headed to buffalo for a conert.. We stayed here and everything was great from the minute we arrived..They took our car to valet parking an we headed to our room, and was very clean and had a view of the streets like we requested..we also liked being right next to the train.. It took us right to the Niagara centre, where the concert was. If I'm ever in buffalo again for anything I will definitely go back there..
Staff was extremely helpful. Very clean and beautiful hotel.
The rooms were clean and the location was convenient to downtown. Check in and check out were quick and easy. Parking is limited due to its location. It's all paid parking or street parking unless you want to pay for valet parking through the hotel.
Good value for money The breakfast buffet was quite limited
Reserved room with two beds was not available any more. Allegedly only a room is reserved, not the specific features of the room. Then why can I choose them during reservation? With two kids even in a King Size Bed it's a bit tight.
comfortable, modern room and it was very convenient to our purpose in buffalo front desk staff was rude and treated us like second class citizens. after seeing this listing, we asked the first agent if there was a room and she immediately, without looking, said they were sold out. as soon as my girlfriend started to mention seeing rooms online the manager gave us a line about having to buy online. we had to sit in the lobby and bought the room on the app.. we asked if these rooms were held by kayak and similar companies and the mgr said no. which means they were lying about their availability. my girlfriend and i are both front desk managers at much busier and nicer hotels in Yellowstone, and our staff would be in serious trouble if they treated our guests like we were treated. the bell/valet and housekeeping staff was very nice and helpful!
Very good location, clean comfortable room Parking is by valet at extra cost. I called in the morning, as instructed, to ask for my car. They told me it would be ready in 10 minutes. When we came down to the lobby, they had forgotten to get the car and apologized. Then next morning, I called down again for the car and it still seemed that they hadn't retrieved it when we arrived the lobby. On another note, I told them that the shower light bulb needed replacement and requested firm pillows since the down pillows flatten into a pancake. The bulb was not changed and firm pillows never delivered.
Convenience to downtown arena
Good gym, nice room, front desk lady was very helpful They had no record of my booking.com reservation!!! Luckily they made a room available anyway. They had to have a long phone conversation with booking.com before this was solved. Breakfast restaurant is a joke.
The suite was beautiful. Lack of parking
Beautiful spacious suite: It had two large bedrooms, high ceilings, spare elegant yet funky decor, a gas fireplace in the living and a full kitchen. Continental breakfast, which was available in the next building, was mediocre, but a plus was the option to use the voucher towards made to order choices. Parking is extra and sort of around the block, but we parked on the street free of charge.
I was travelling with my wife and adult daughter & boyfriend. We wanted an apartment close to the First Niagara Centre. Hotel was extremely clean, staff great and apartment well appointed and spacious. Excellent stay. Highly recommended for families.
Great space for a family or friends traveling together. Afternoon front desk staff was excellent. This hotel has a noise problem. The hallways echo and you can hear people coming/going.
Room size was stunning. Ventilation in bedrooms not great, a fan would be helpful. Best place ive stayed!
Large suite with 2 bedrooms, clean and comfortable linens, clean space. Very nice and light space I had to ask for housekeeping to clean a few things in the bathroom. The bathroom cabinet could use replacing.
Love this place. Staff is helpful and friendly. Would definitely stay again.
This is not your average cookie cutter hotel! Formerly a Loft, my room was actually more of an apartment. I actually relaxed near the fireplace and read. I never do that in hotel rooms! It felt like a vacation even though I was there for work. The outside/ front of the building needs to be more inviting. As a woman traveling alone I was a little intimidated walking into the place - it seemed too dark. Until I got inside.
I loved the price (----), the fireplace, and kitchen. Patrick at the front desk was fabulous and I appreciated the free late checkout. The included breakfast at Brawlers deli was awful.. just stick to the oatmeal and fruit salad or something simple. The rooms could have been a bit more colorful and had a TV and the opening in the wall made it not very private since you can hear all.
2 bedroom loft..very large, compfortable, kitchen, comfy beds, free breakfast, great friendly staff..completely not like regular 'hotels'. was unique and welcoming. Recommended it to all of my friends should they find themselves in Buffalo
Close to the arena Tv's way too small and remote was not working well
Location was perfect. Room was too small for a king zized bed. I could hear conversations from another room.
The hotel was new and very comfy and beautiful.
My sister and I stayed here overnight for a visit the next morning @ Villa Maria College. We were disappointed that the pool was closed but not surprised because winter just ended. The continental breakfast was decent, many options for Food and drink and plenty Of places to sit. The actual room was very. Nice comfortable beds and different options for pillows. A great stay! Pool being closed
The staff was execellent. They were all friendly and helpful, got us to and from the airport easily. The hotel seems old, but clean and comfortable. On the down side, I'd like to get a receipt when I check out instead of being told I have to get it from Expedia. Also, I'd like to get my Choice points for staying there which I apparently can't if I book with Kayak. I doubt I'll use Kayak/Expedia again.
IN GENERAL FOR THE VALUE I WOULD RATE IT AS A FOUR STAR. THE ROOM COULD USE A COAT OF PAINT.
it was a good room
Great staff, very friendly, decent rooms, clean and comfortable. Bathrooms were fair, shower was a cheap plastic insert. Because of the staff alone I would stay here again. Carpets need replacing throughput the hotel. Pool was hot, hot tub was cold, strange. Pool area and fitness area are dated and tired.
close to airport, nice stuff , shuttle service to airport , decent price
Proximity to the airport and free shuttle service Extra charges on credit card bill in anticipation of any calls made from the room.
location of the Hotel The staff at the front desk when i arrived at the Hotel. I had booked a two Queen Bed with sofa room. I had the confirmation for the same. When i arrive at the hotel at 11 PM in night with my family the attendant at front desk tells me he can offer a room that has a King bed and Sofa room only. The reason i get is since i have booked from Kayak / Hotel.com they do not guarantee the room type. Considering my family with me he was not at all considerate to give me other room. I was told to talk directly with the Kayak representative. He knew that i did not had much choice at 11 PM. I would not recommend anyone this Hotel. Also the shuttle service was not available in night.
Great for the price. Staff was friendly and helpful. Pool and jacuzzi were nice. The facility was clean The breakfast was ok but what I would expect for free
They let us use the shuttle service to go to local restaurants. They dropped us off and picked us up.
Staff were pleasant My toilet was clogged with the previous guests waste. The silverware was obviously dirty. The towels looked used and re-folded. The vexing came off the mattress. As I came down for the free breakfast, I saw a guest spit out the eggs. I looked at the low quality food, opened up the pot lid for the oatmeal and saw the ladel filled with a runny mucous like liquid. I closed it and chose to go to breakfast someplace else. I will NEVER recommend or stay at this property again. I will be contacting Marriott's CEO and will send him a letter return receipt requested.
Clean, kitchen amenities, friendly staff, good breakfast, clean pool The blow dryer was missing from my room and had to wait almost 24 hours after notifying the front desk before I received it.
Staff.. The bathroom smelled of urine
This guest did not leave comments about this hotel.
Great hotel! I'm surprised it's only considered a 2.5 star, it should be higher in my opinion. I will look to stay here again.
I loved the location and the atmosphere. The staff were friendly as well The room was felt dirty at times, because of the floor had stains and so did the tub as well. The room did also have a slight odor. other than that it was very nice and comfortable.
The studio suites felt cozy and comfortable. Very quite and the atmosphere even where it's located feels amazing. You're across from the airport but when you're in the hotel it seems like you're privately tucked away and the airport doesn't exists.
very pleasant experience no
This guest did not leave comments about this hotel.
convenient location, nice room and kitchenette for a good price.
Hotel was located close to where I needed to be. Was a clean hotel and nothing was really wrong. Front desk was very helpful and a nice continental breakfast Nothing really wrong with the hotel at all.
Loved the breakfast. Coffee was great. The Bed was a bit mushy, but everything else was just wonderful! I do wish they had a bar or food other than the little store next to the check-in desk. The staff was great.
Friendly staff, comfortable room, good value for long stay. Bathroom ventilation was non functioning, heat/a.c. unit was extremely loud and disruptive.
Nice, large, clean room and equipment. One of the nicest I have ever been in. I missed breakfast and/or restaurant-type services. Maybe there was something, but I was not even been offered of these services.
Clean, easy, very nice people, quiet burned smell coming from cafe
The rooms were larger than some others in the area and cleaner. no food available between 11:00 am & 12:00 p.m.