El personal era cálido y amable y muy serviciales. Sin nevera ni microondas en la habitación, lo que parece ser estándar incluso en hoteles de menor calidad.
Me gustó, la ubicación era impresionante. El desayuno buffet guardaba una buena relación calidad-precio. El personal era amable. El bar tenía bebidas muy buenas. El hotel sólo necesita un poco de renovación. Un lavado muy pequeño.
Está muy bien, pero me tocó algún miembro del personal que no tenía reparos en llamarte a las 10 de la noche por cualquier problema, cuando allí a las 8 ya está todo el mundo en cama, al menos en invierno Quitando a alguno de la recepción, un poco descorteses.
la cultura de servicio de su personal su ubicacion , lejos del centro de la ciudad
Tranquilida No tiene refrigerator
Ubicación El aparcamiento no está incluido.
El desayuno y la vista de la derecha el desfile del día de San Patricio desde la habitación Nada, todo fue genial.
El personal era increíble. El hotel estaba muy limpio. Las habitaciones eran muy confortables y espaciosas. Cerca de arena es genial. Sin duda volveremos. Nada
Service was top notch. Free Range Rover shuttle was excellent. Honor bar in the billboards room was fantastic as was the complimentary breakfast spread the next morning. Very close to everything downtown Buffalo has to offer.
This was our second stay at the Mansion. The first was for our wedding night a few years ago. From what I can see, nothing has suffered in these last few years. The staff at the Mansion are wonderful and available to take care of you, whatever you need. Not sure what you need? Ask the staff and they'll help you out. If you like being pampered, this is the place. The place is stunning; take time to wander the Mansion and look at the woodworking and other details. The only reason I didn't give the facilities a top rating is because some of the cabinets or other fixtures in the room could use replacement. Just some basic wear and tear that is easily remedied.
Staff was extremely helpful. Very clean and beautiful hotel.
Great getaway my husband and I are from Canada and headed to buffalo for a conert.. We stayed here and everything was great from the minute we arrived..They took our car to valet parking an we headed to our room, and was very clean and had a view of the streets like we requested..we also liked being right next to the train.. It took us right to the Niagara centre, where the concert was. If I'm ever in buffalo again for anything I will definitely go back there..
Good gym, nice room, front desk lady was very helpful They had no record of my booking.com reservation!!! Luckily they made a room available anyway. They had to have a long phone conversation with booking.com before this was solved. Breakfast restaurant is a joke.
Convenience to downtown arena
Very good location, clean comfortable room Parking is by valet at extra cost. I called in the morning, as instructed, to ask for my car. They told me it would be ready in 10 minutes. When we came down to the lobby, they had forgotten to get the car and apologized. Then next morning, I called down again for the car and it still seemed that they hadn't retrieved it when we arrived the lobby. On another note, I told them that the shower light bulb needed replacement and requested firm pillows since the down pillows flatten into a pancake. The bulb was not changed and firm pillows never delivered.
comfortable, modern room and it was very convenient to our purpose in buffalo front desk staff was rude and treated us like second class citizens. after seeing this listing, we asked the first agent if there was a room and she immediately, without looking, said they were sold out. as soon as my girlfriend started to mention seeing rooms online the manager gave us a line about having to buy online. we had to sit in the lobby and bought the room on the app.. we asked if these rooms were held by kayak and similar companies and the mgr said no. which means they were lying about their availability. my girlfriend and i are both front desk managers at much busier and nicer hotels in Yellowstone, and our staff would be in serious trouble if they treated our guests like we were treated. the bell/valet and housekeeping staff was very nice and helpful!
The rooms were clean and the location was convenient to downtown. Check in and check out were quick and easy. Parking is limited due to its location. It's all paid parking or street parking unless you want to pay for valet parking through the hotel.
Reserved room with two beds was not available any more. Allegedly only a room is reserved, not the specific features of the room. Then why can I choose them during reservation? With two kids even in a King Size Bed it's a bit tight.
Good value for money The breakfast buffet was quite limited
The suite was beautiful. Lack of parking
I loved the price (----), the fireplace, and kitchen. Patrick at the front desk was fabulous and I appreciated the free late checkout. The included breakfast at Brawlers deli was awful.. just stick to the oatmeal and fruit salad or something simple. The rooms could have been a bit more colorful and had a TV and the opening in the wall made it not very private since you can hear all.
Room size was stunning. Ventilation in bedrooms not great, a fan would be helpful. Best place ive stayed!
2 bedroom loft..very large, compfortable, kitchen, comfy beds, free breakfast, great friendly staff..completely not like regular 'hotels'. was unique and welcoming. Recommended it to all of my friends should they find themselves in Buffalo
Love this place. Staff is helpful and friendly. Would definitely stay again.
Large suite with 2 bedrooms, clean and comfortable linens, clean space. Very nice and light space I had to ask for housekeeping to clean a few things in the bathroom. The bathroom cabinet could use replacing.
This is not your average cookie cutter hotel! Formerly a Loft, my room was actually more of an apartment. I actually relaxed near the fireplace and read. I never do that in hotel rooms! It felt like a vacation even though I was there for work. The outside/ front of the building needs to be more inviting. As a woman traveling alone I was a little intimidated walking into the place - it seemed too dark. Until I got inside.
Beautiful spacious suite: It had two large bedrooms, high ceilings, spare elegant yet funky decor, a gas fireplace in the living and a full kitchen. Continental breakfast, which was available in the next building, was mediocre, but a plus was the option to use the voucher towards made to order choices. Parking is extra and sort of around the block, but we parked on the street free of charge.
Great space for a family or friends traveling together. Afternoon front desk staff was excellent. This hotel has a noise problem. The hallways echo and you can hear people coming/going.
I was travelling with my wife and adult daughter & boyfriend. We wanted an apartment close to the First Niagara Centre. Hotel was extremely clean, staff great and apartment well appointed and spacious. Excellent stay. Highly recommended for families.
Close to the arena Tv's way too small and remote was not working well
it was a good room
close to airport, nice stuff , shuttle service to airport , decent price
They let us use the shuttle service to go to local restaurants. They dropped us off and picked us up.
Great staff, very friendly, decent rooms, clean and comfortable. Bathrooms were fair, shower was a cheap plastic insert. Because of the staff alone I would stay here again. Carpets need replacing throughput the hotel. Pool was hot, hot tub was cold, strange. Pool area and fitness area are dated and tired.
My sister and I stayed here overnight for a visit the next morning @ Villa Maria College. We were disappointed that the pool was closed but not surprised because winter just ended. The continental breakfast was decent, many options for Food and drink and plenty Of places to sit. The actual room was very. Nice comfortable beds and different options for pillows. A great stay! Pool being closed
Location was perfect. Room was too small for a king zized bed. I could hear conversations from another room.
Great for the price. Staff was friendly and helpful. Pool and jacuzzi were nice. The facility was clean The breakfast was ok but what I would expect for free
IN GENERAL FOR THE VALUE I WOULD RATE IT AS A FOUR STAR. THE ROOM COULD USE A COAT OF PAINT.
The staff was execellent. They were all friendly and helpful, got us to and from the airport easily. The hotel seems old, but clean and comfortable. On the down side, I'd like to get a receipt when I check out instead of being told I have to get it from Expedia. Also, I'd like to get my Choice points for staying there which I apparently can't if I book with Kayak. I doubt I'll use Kayak/Expedia again.
Proximity to the airport and free shuttle service Extra charges on credit card bill in anticipation of any calls made from the room.
location of the Hotel The staff at the front desk when i arrived at the Hotel. I had booked a two Queen Bed with sofa room. I had the confirmation for the same. When i arrive at the hotel at 11 PM in night with my family the attendant at front desk tells me he can offer a room that has a King bed and Sofa room only. The reason i get is since i have booked from Kayak / Hotel.com they do not guarantee the room type. Considering my family with me he was not at all considerate to give me other room. I was told to talk directly with the Kayak representative. He knew that i did not had much choice at 11 PM. I would not recommend anyone this Hotel. Also the shuttle service was not available in night.
The hotel was new and very comfy and beautiful.
Staff were pleasant My toilet was clogged with the previous guests waste. The silverware was obviously dirty. The towels looked used and re-folded. The vexing came off the mattress. As I came down for the free breakfast, I saw a guest spit out the eggs. I looked at the low quality food, opened up the pot lid for the oatmeal and saw the ladel filled with a runny mucous like liquid. I closed it and chose to go to breakfast someplace else. I will NEVER recommend or stay at this property again. I will be contacting Marriott's CEO and will send him a letter return receipt requested.
Loved the breakfast. Coffee was great. The Bed was a bit mushy, but everything else was just wonderful! I do wish they had a bar or food other than the little store next to the check-in desk. The staff was great.
Friendly staff, comfortable room, good value for long stay. Bathroom ventilation was non functioning, heat/a.c. unit was extremely loud and disruptive.
Nice, large, clean room and equipment. One of the nicest I have ever been in. I missed breakfast and/or restaurant-type services. Maybe there was something, but I was not even been offered of these services.
Clean, easy, very nice people, quiet burned smell coming from cafe
The rooms were larger than some others in the area and cleaner. no food available between 11:00 am & 12:00 p.m.
the beds and pillows were really comfortable
the front desk staff, the room, and the free breakfast no
It was a convenient location and good value Lines at guest services were slow moving
I loved the location and it was very convenient for the function we were attending. The hotel was close to the peace bridge and it was easy to get around the city. I left 3 packs of cigarettes in the bedside table with some medication. When I called the next morning to report it I was told that nothing was turned in. I even called back a second time and was told the same thing. So, someone stole my stuff and I am not very happy about that!
The hotel was well located, near downtown Buffalo and close to cafes, restaurants and bars. The room was spacious and attractively decorated. Coffee and tea making facilities were provided in the room, and breakfast was included in the tariff. Front desk staff were very helpful, providing public transport timetables to enable us to travel around Buffalo without a car.
staff at the desk was very friendly and helpful the light in the bathroom was very dim, hard to see to apply makeup
Good size rooms and good location Though staff was very friendly, they didn't appear to know their own city very well and was not very good at offerring directions or arrange transport for us.
Each member of the staff was cordial and helpful. There was adequate parking lot security via TV cameras and a guard who made rounds. Some rooms allowed smoking, which I appreciate. Breakfast area was small but adequate. No restaurant.
Very helpful hotel staff. Ideal location. None...