Apartment Tourist Complex & Spa Astera Bansko

habitaciones amplias y confortables

la comida poco variada, en algunas ocasiones escasa. El dia de llegada hubo una confusión y no teníamos reserva, y aunque había suficientes habitaciones, el personal no supo reaccionar adecuadamente.

Nothing

Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann

The hotel room was large and spacious but lacked any charm or personality

The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!