Alquiler de autos en Madrid

Ventajas: Deberian notificar el incremento de precio cuando tienes que pagar el seguro a todo riesgo.

AWFUL

Desventajas: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.

Coste del alquiler engañoso

Ventajas: El coche bien, dentro de lo contratado, limpio y la recogida y entrega rápida y sin problemas

Desventajas: La información sobre el vehículo es inexistente, ninguna explicación sobre su funcionamiento ni libro de instrucciones donde poder informarse sobre la utilización del mismo. Te entregan las llaves y nada mas. La amabilidad hacia el cliente es escasa. La información sobre el coste total del alquiler es engañosa y sujeta a mas de alguna sorpresa, por ejemplo en su gestión del combustible por el que hay que pagar a parte de este una tasa bastante elevada, en mi caso lo equivalente a medio deposito mas. También en el coste del seguro del vehículo, pues mediante estrategias de información incompleta, puedes asumir costes inesperados bastante elevados.

Desventajas: el precio al recoger coche no fue el ofertado. el coche no estaba el día de la recogida disponible en el horario de entrega ofrecido a la empresa no había atención al cliente Coche con alertas en el panel

Una estafa

Ventajas: Seguro y obligacion a llenarlo de gasolina 176 ,04 extra sobre el precio anunciado en la web. 222,43 (alquiler total del coche).

Misleading rental and a dangerous car

Desventajas: Our experience with Goldcar in Madrid was very bad. We rented a car with room for two big suitcases and also bought insurance from KAYAK. Everything was problematic: our car was changed (without asking) to a diesel model, for which we were charged a "diesel surcharge" over the rental price. The car did not have room for two big suitcases and when we complained about it they offered no solution. We ended up driving with once suitcase on the back seat. At the moment of picking the car up, they told us that we had a limit of 120 KM per day. That was NOT SAID anywhere on the page, and not mentioned at the moment of paying for the car. There is a woman who's only job is to tell you at the very last possible moment about the KM limit and to try selling you another insurance that would add one thousand KM for "free". All this interaction is incredibly unpleasant, with this person being super pushy about the insurance while blaming KAYAK for Goldcar's misleading information. We finally got into the car, (with our suitcase on the backseat) and drove off. Very soon we noticed that the car had a red "SERVICE" sign on. THEY ARE RENTING CARS NOT PROPERLY MAINTAINED. When we returned the car there was nobody to receive it, we left the keys in a dropbox. This is very worrisome as I do not trust that they will not try to charge us for some other thing even though the car was in the exact same state than when we checked it out. I took pictures of it as "proof" yet I worry. - 0/10 will not use again..