In order: Location at the Forks and close to the Human Rights Museum and everything else at the Forks - a wonderful place. Great service Cleanliness My first night room was noisy. I was able to transfer to another room but it took about 30 minutes to relocate since my luggage was already unpacked. And I didn't get a full night's which somewhat spoiled my only full day in Winnipeg the next day.
Room itself was really nice. Conditions good. Comfortable bed. Good TV. Quiet. Certainly the room came close to matching the quality advertised. Hotel charges $--- plus and advertises as a high class place. It disappoints.. The staff seem like they really don't care almost like you are inconveniencing them. Compared to other similar hotels it is bad. $15 self park in the forks area. Felt ripped of
The Fort Garry Hotel next door gives you better value. As for the spa inside the hotel... When we first arrived, we thought our massages were going to be in the actual spa, but instead we were whisked away to the 3rd floor to a converted hotel room. Not very romantic. Part of our package was champagne and truffles for $* We got a sample bottle of champagne to fill one glass and a truffle box 1.5 inch square. What a deal! During the entire massage, we heard the ice machine, and kids running up and down the hallway. How is this relaxing As we got the massage the masseuse applied a little too much pressure around my shoulder blades, so I asked politely for her to ease the pressure. She then stopped all together and proceeded to a new muscle group. When we walked back to the desk to pay for the services we were shocked to see that we were forced to pay a 15% gratuity. I was going to tip the ladies myself, but this gratuity should be at the customers discretion. Finally we sat in the front to wait for our shoes to be brought back to us...after 10 minutes still nothing. So I had to finally speak up to the ladies at the front counter who had been chatting all this time to remind them of our shoes. After a long wait, one of the ladies finally brought them to us. After complaining to the manager about the poor service, she said she was going to refund some money back to our credit card. Still until this day we have not received any compensation. Just horrible. Stay away and go to Ten Spa instead! There, they treat you like a king and queen.
I booked a standard king bed room for just over a week at this hotel and got a free upgrade upon arrival. Everything was great! Room was clean and well decorated. Be advised if you are a United States traveler, the atm at the hotel might not work and you might have to go to a bank to withdraw funds. I really have no complaints. Staff was very attentive and polite. I would definitely stay here again when in the Winnipeg area.
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