El lugar es bello y tranquilo. La manager del Hotel al quejarnos porque la habitación no estaba lista, nos subestimó por ser mujeres puertorriqueñas, no tuvo la gentileza de disculparse al saber que después de haber llagado al Hotel temprano en la mañana 9:30 am y hacer chek inn, no tuvimos la habitación lista hasta las 3:45pm, y por la prisa la entregó sin la supervisión debida, bastante sucia.Espero que entiendan y que traten a todos con respeto y amabilidad.También la chica del front desk debería estudiar hotelería,por no decir que no sabe, lo que hace es mentir, y eso no es bueno para el Hotel. Esta crítica la hago con todo respeto y con el deseo que mejoren la calidad del sevicio. Roxana Riera
The frendliness of the employees I called to fix the fridge and they did not went to fixed.
Staff was excellent and very friendly. Would recommend for a week or weekend getaway. Very relaxing ambience. N/a
The property was very well kept and the staff was very attentive. The food at Sorce was excellent and the cafe provided less expensive options for breakfasts and snacks. There were several events going on the weekend we were there so the pool drink/food service was slower. In the morning when housekeeping was making their rounds they constantly let the doors slam shut. One would think that the staff would recognize this and try to prevent this annoyance. All of the room doors slammed unless you stopped it and closed it gently, so sleeping in was very difficult. . If you're a light sleeper that wants to sleep in, you may have issues staying here. Room service also banged on our door around midnight to deliver food but they had the wrong room.
Rooms were awesome! !! The views were incredible. ..
El Blok is beatifully designed and very comfortable. The rooftop (with pool) is amazing and the location is great. It still runs like a small BnB and in our stay they had problem with their liquor license and could not sell alcohol. We intended to have a romantic dinner that night, but ended up at the W for dinner.
Parking area has to be improved.
The staff were incredibly friendly and helpful, and spent the time to take us through a map of the island and point out some of the best beaches and other points of interest. The room was a decent value. Our room had tiny ants, which of course we realize may be due to a prior guest leaving food out and not the fault of the property. Also, the mattress was not especially supportive and comfortable. Just a heads up: there are stray dogs running around the island. Unfortunately, in the neighborhood near the hotel is an aggressive dog that we nicknamed Grumpy. Not the best experience, but we fended Grumpy off with sticks and rocks. We survived...was funny after the fact, but if you’re afraid of dogs, may be less fun. A little further away from the hotel, we were chased by about one dozen chihuahua sized dogs, which was pretty entertaining lol.
Home-like , comfort Bathroom a little bit small. Internet weak
Air conditioning, hot water, coffee, cereal and toast in the morning. A little noisy in the night and roosters wake you up early, but still a great experience.
The main bar in town, is at the hostel on the beach. Needs more loose women
This woman made a mistake and did not properly take our reservation. She did not take ownership for her mistake and charged us even though were not able to go, due to her mistake. I feel robbed of my vacation and my bank account. I would avoid this place at all costs, as this is not an honest person.
Very clean, welcoming, great complimentary breakfast. The host was very accommodating --give her a RAISE! ha...... Pool looked a little 'tired'......It would be helpful to put lights up around the perimeter & gravel paths. Wish the pool was open later. Overall, a wonderful and delightful stay
Beautiful views from the cottage, lovely breakfasts of fresh bread and cheese, and extremely helpful staff.
Staff was friendly and accommodating. Willing to pick up at the ferry. Nice and eager to please. Breakfast was available but a bit on the small side. Still, not many places even offer breakfast. Overall a quiet secluded place. Animals are everywhere. Horses, dogs, cats, lizards or geckos (in our room), and roosters crowing. It was a bit much when the wind carries the stench. Kelly and Julie are cool but their help isn't anything special. We waited 10 min. For the office worker to get off a personal call to check us in, then he said it was a person calling about a reservation. I don't think so. The location stinks. Getting there is a pain. It is up a steep hill. So if you don't have a car or scooter it is going to be tough to get anywhere once there. Parking is on the road.
Excellent service and charming accommodations, very simple and authentic. Joe and Maria are lovely people who go out of their way to make you feel at home! Location was kind of out of the way/not near any beaches other tourist attractions. Necessary to rent a car/scooter.
Walking distance to ferry, pretty much saw nobody in the day/night we were there at the hostel. Location has character - you might feel sketchy about it due to the island. It's very lonely and dark. Location was difficult to find, no visible signs or markings it's the name of the hostel.