The menu in the restaurant eleven waters needs a few more items to choose from, and the service was extremely slow
They didn't have any rooms even though I made prior reservations and prepaid for it.
The front desk said that I could park I. A garage and use the bridge to head over. I arrived at 11 am and it's not the part of town you want to be walking in alone and I say that as a healthy 30 year old male. I park near the bridge, get all my bags, and when I cross the bridge to the hotel the door is locked. Now I've already paid for that garage and have a block and a half walk wth my stuff. The staff needs to be better educated and that will come with time. Besides that, the doors to the rooms are loud as hell but not bad as a whole.
The room was spacious, clean and the night quiet. The staff was professional and helpful. No microwave or fridge in the room was a bit unexpected.
Central location, very modern, very clean I could hear the room above me when they were talking normally.
Armoury Square is the entertainment center of Syracuse, so staying right there is a plus. The hotel is comfortable and the staff are very accommodating. However, we won't stay there again as long as we can get into an equally good hotel in the same neighbourhood where they offer complementary breakfast and the parking is free. All things being equal (and they are in quality) we prefer the extra amenities.
It was very clean, well decorated and the location was great for us. We were able to walk around Armory square sampling craft beers and getting a wide range of different types of cuisine. We thoroughly enjoyed our stay. The valet took a little longer than expected retrieving our car, but I think the desk clerk may have forgot to call him do to everyone checking out.
This was one of the best hotels we have ever stayed in. The staff is friendly and very helpful with knowledge of surrounding area, directions, extra pillows, and even a nice welcome conversation. Very Clean and Highly recommended! I can't think of anything I didn't like, the breakfast area, pool, lobby, valet, and rooms were fantastic!