professional staff and attention to detail and cleanliness
The staff were amazing, the best hotel staff I have come across in Australia
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Breakfast buffet was sumptuous.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
No es lo que esperaba de esta cadena de hoteles.Un hotel simple,austeroUn desayuno bufet simple.Muy buena ubicacion desde el piso 20 para arriba.Buena vista de la bahia de Sydney con su opera hause y el famoso puente de la bahia No esta en la categoria de 5 estrellas.Le falta mucho.Deberian bajar los precios.Pero tampoco es un mal hotel.
Caro pero espectacular. Un hotel un poco frio si vas de vacaciones pero las vistas y la ubicación lo compensa
Ubicacion excepcional Atencion bastante regular para un Four Season
La vistas espectaculares de la bahia de Sydney Los servicios son muy caros
Muy tranquilo y muy céntrico. Demasiado "grande" (mucha gente, problemas con los ascensores, ...). Le falta una renovación general.
La ubicación te permite acceder en un par de minutos caminando a lo mas destacable de la ciudad de Sydney. Location. Parece un hotel de 3 estrellas, no merece la categoría que tiene. Una de las tarjetas no abría la habitación y parecía que yo me lo inventaba, nada de cambiarme la tarjeta. Cuando llegamos nos ofreció el oriental de recepción otra suite al mismo precio, por ir de luna de miel, pero al momento reculó y se desdijo (y eso es solo uno de los detalles feos del hotel). Very very bad experience.
Ubicación fabulosa Personal increíble Increíblemente magníficas vistas Cerca de todo, incluyendo transporte público Las habitaciones no se limpian cada día
Buen servicio; buena ubicacion,se come bien, tranquilo,.pieza amplia;luminosa, buen spa y servicios en general. No
El personal El acceso a Internet. Pésimo, para un hotel de esta categoría.
Amplias habitaciones, excelente ubicación El extractor del baño era demadiado ruidoso
la atencion personalizada y amable de todo el personal y la rapida,cordial e instantanea respuesta del servicio de concierge. Realmente buena experiencia de mi estancia
La ubicación en el centro de Sydney. Es ideal. El confort en las habitaciones es inmejorable. Todo perfecto.
La ubicación es fenomenal, a un paso de Circular Quay, la Opera, los jardines botánicos y en el centro del CBD. Además, aunque el check-in era más tarde, nos dejaron entrar en la habitación a las 10 de la mañana, lo que se agradece tras más de 30 horas de viaje. El personal correcto, aunque a veces algo "despistado", tenias que insistir sobre las cosas que querías, como ejemplo, pedimos un sandwich de jamón y queso al servicio de habitaciones (en perfecto inglés) y nos trajeron una tortilla con jamón ¿¿??, y así con más cosas.
Todo , la situación en la ciudad, la recepción , la habitación la suavidad de colchones y almohadas , de primera, la limpieza, la habitación. Creo que no hay nada que no me haya gustado.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
Habitaciones de diseño francamente bonitas y elegantes. Ubicación idónea para visitar la ciudad. Ruido impresionante en la habitación, hay un par de bares de copas en los bajos de la habitación que hizo que hasta las 3 de la mañana (hora de cierre de los mismos) no pudiéramos pegar ojo. Llamamos a recepción para mostrar nuestra queja pero nos indicaron que nuestra habitación era ruidosa y que por ese motivo el precio era más reducido.
El servicio es estupendo y el diseño también. Los precios del desayuno son muy altos.
Proximity to harbour tourism areas, convenience to the city, viewing of the New Years' Eve fireworks display from the 8th floor pool deck.( Exclusive to hotel guests only ) No complaints.
location of the hotel too noisy, the music in the hotel played all night and prevented me from sleeping
I liked how it was in the middle of everything, restaurants at your door step, good breakfast Rooms are small and nothing in the bar fridge not even water you had to request, limited room service menu and the superior rooms are small but cosy
The staff were excellent and provided great service Nothing...
Was close to the venues I was using while in Sydney. A little dated.
Helpfulness and courtesy of staff and location
The location provided great access to Sydney's Circular Key, in addition to business and shopping areas, Art Galleries, Botanic Garden etc. The hotel restaurant was not open during the evening
The location - close to circular quay which we wanted. One switch controlled all lights. No good lighting for reading in bed.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
Good location. Staff were friendly and helpful. Room was large and comfortable.
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
convenient location housekeeping staff knocking at 9am on the day of check out?!
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
Excellent location with very comfortable accomodations for a family.
Room was available Poor on so many accounts...on arrival was ignored while the team chatted for at least 5 minutes before they noticed. Markets itself as a 4 star...which is a Grace or Novotel...and it only has stairs. Rooms very basic. Breakfast was very basic....remember the expectation and the price. Then got charged $100 more than the price quoted by Booking.com on my confirmation, and I had to make a stance to get it reduced back. awful hotel....will never book it again. For the rate that it is commanding I would have happliy paid the $100 more and stayed at The Observatory under the Wotif deal.
the good location 1. first night was arranged in a noisy musty room at ground floor. 2. get a wrong bill at checkout, and if you use credit card, you have to surcharge a 1.5% credit card fee.
Location to harbour bridge and opera house
the welcome we received upon arrival, as well as all the help the staff gave us in finding our way around sydney
Great location, perfect comfort, great old building feel meets boutique hotel
Location to the rocks markets Would have liked lifts, as have a back injury making going up and down the stairs a little painful.
Friendly staff The fact that they lost the reservation made through your company. Amazing. Had to show paper copy of the reservation, which they honored. Not sure it's their fault or yours. Also asked about early check in (12.45) which was not honored.
Awesome location in the heart of The Rocks precinct Old renovated building that lacks a lift and proper airconditioning
The location is unbeatable - right in the heart of the Rocks.
The view from our room to the Opera House and part of the harbour. That, as an international hotel, they charge 1.5% surcharge on all credit cards - outrageous! Also, they tried to charge me $130.- more than contracted booking agency agreement.