Brand new facility - everything works and is clean. Concierge helpful - willing to make suggestions and assist where necessary. Location is quite poor - hotel is out of place in a poor neighborhood, making us uncomfortable. We took one walk around and returned to the hotel. Must go out of the area for all activities. Our floor had a power outage our first night at 3am - were moved to another floor and were promised a fruit plate as compensation, which we never got. New hotel - new staff - some excperience needed.
The rooms are very nice and the hotel is at this stage well maintained. The staff were poorly trained and were very unhelpful. The processes in the hotel didn't seem to work that well and mistakes are common. They were often rude and unwelcoming. The food was ok but the evening buffet was inedible with very few choices.
The room was large and comfortable. The staff were ok but not particularly friendly, except for the concierge.
Room is bif & comfortable I bought through the net in usd. When I settled the bill, the exhange rate use was not the bank exhange rate but the hotel exhange rate was 6.8 rmb to one USD.The hotel exchange rate was much higher.Customer should be able to settle in usd otherwise we should be quotied in rmb.
very (and in fact too) spacious, good view of the bund, huge variety of food for breakfast with good quality looked isolated, not within immediate access to shopping amenities, not yet known to taxi driver
Bed and rooms are amazing. This is a really great hotel. Bar ontop is amazing but always empty. I will definitely use again. The Internet is so slow it's essentially useless. They make you wear a shower cap to use pool (which I wouldn't do) so couldn't use it. English is really rough. So don't expect to have a conversation. Only the basics like ice and taxi.
Satisfecho con la garantía que ofrece la cadena Howard Johnson sus instalaciones están en muy buen estado, el personal es muy amable, la conexión a Internet es muy buena, el cuarto tiene el confort y limpieza que uno exige y espera. Está alejado de las atracciones principales pero se compensa que se tiene el Metro a 7 minutos caminando y es de fácil acceso en taxi.
La habitación No
poco caudal de agua en ducha y lejos del centro.
Muy comodo, lujoso, y seguramente con una de las habitaciones mas lujosas en las que he estado. Buen servicio. Buena comida oocidental, y serviciales. Hablan ingles y no hay problema en entenderse. La ubicación, esta lejos de cualquier cosa de Shanghai. Pero un taxi barato lo arregla todo. Eso si el trafico de Shanghai es de lo peor, así que hay que ser previsor, y salir del hotel 1h antes de la cita
Good value for the money. The location was not convenient for shopping and general sight seeing -- at least a 30 minute taxi to get to popular locations.
Yes, price per night at the hotel did not match to price as per booking.com. Also, Visa/master card was not acceptable or Dollar, which made our check-in experience not nice.
We arrived far too early by nighttrain, but the hotel made all efforts to accomodate us as soon as possible even when everything was fully booked. Meanwhile we had breakfast in the hotel ( buffet for 15 RMB ). Always book a businessroom: they are much more spacious for the almost the same price as a standard room.
The Hotel had my reservation exactly as promised - they also gave me a discount and late check-out because I am a member. Very efficient check-in and check-out. Having stayed at other JJ Inns, this was like coming home. The check-in clerk didn't ask if I wanted breakfast or tell me how much it cost (her English was very limited and I didn't think to ask). Also, she didn't give me the Internet authorization code - though later my technical problems vanished and I went on-line without problem. Also, the desk lamp did not work.