I had a very pleasant stay, staff was very friendly especially on Horizon club. My dining experience at Nadaman was execellent mainly due to staff.
Comfortable bed and the room is clean. Staffs are friendly too. If the hotel is located in PuXi whould be better.
Pros: This is a very nice hotel. Amongst the best I have been to anywhere in Asia, in terms of decor, service, and amenities. Free internet, and free minibar (albeit very limited). Cons: Considerably more expensive than hotels nearby with similar amenities. The in-house dining is jaw-droppingly expensive. $20 for a hamburger. $65 for the breakfast buffet. When I had a change of plans, and needed to go to Nanjing for a couple of days, they refused to allow me to alter my prepaid 10 day reservation. I was informed that I should be happy because I could leave my luggage in my room. Management has since apologized, and says that this should not have happened, and will not happen again. They offered me an upgraded room on my next visit. Conclusion: If you are on business travel, and your HR department will spring for the Kerry, go for it, you will not be disappointed. If you are traveling on your own dime, you can get a similar experience for considerably less.
Cercanía al aeropuerto y servicio gratuito de traslado en shuttle hasta él. Personal y servicios excelentes. Habitaciones espaciosas y totalmente nuevas.
La habitación impresionante y el personal muy amable. El servicio de transporte gratuito al aeropuerto me fue muy util.
Room is big and spacious Communicating with staff in english is a problem
Room and Bed Breakfast quality could be better.
Helpful and polite staff Away from the subway station- 15 minutes' walk. Located in an under developed area
Further from the airport than described. Many hotels are much closer. Traffic was bad and so took quite a long time to get to hotel.
Proximity to airport, cheap rates I purchased 2 nights (prepaid) through hotels.com so that my wife could stay close to the PVG airport since I needed to leave 1 day ahead of her. After the first night they forced my wife to either pay for the second night again or leave... as she didn't have her laptop with her they actually had her sit at their computer in the lobby and book another night on expedia! Once my wife got in touch with me (I was in the air during this whole ordeal), I sent her the hotels.com booking confirmation showing that we had in fact already paid for 2 nights. When she showed this to the hotel management and asked them to refund the 3rd night, they told her that it wasn't their problem and that she would have to dispute the charge with expedia! I'm not sure if this was corruption or incompetence, but either way we're never staying at this hotel again.
Like the fact that it was close to the airport to kill my 16 layover in shanghai didn't even want to take a visit of the city because 99% percent of the Chinese does not know any English at all and very rude. Even with my hotel staff, only 1 out of the hotel crew understand english. And signage and display are all in chinese, it's not western friendly at all
Never spent the night in a noisier hotel room. The people 1 floor above partied til 4:30 am. Had some earplugs with me. Didn't help that much. Can't speak Chinese so couldnt even complain. Next time id definitely request a quiet room
Los trabajadores del Hotel son muy agradables, muy serviciales y atendían cualquier consulta de forma amable aunque no estuviera relacionada con el Hotel. El desayuno muy completo, con una muy buena relación calidad precio. Las habitaciones muy limpias y bien equipadas. Mi reserva tenía internet gratuito, pero no funcionaba desde mi habitación, no obstante me propusieron soluciones y me dejaron utilizar su bussines center gratis.Las habitaciones y el escritorio podrían ser un poquito más espaciosas
La atencion de todo el personal. La variedad del buffet del desayuno. Todo bien. Todo estuvo bien.
VERY CLEAN, BEAUTIFUL, LOVE THE VIEW, RESTAURANT EXCELLENT, CONCIERGE VERY HELPFUL, RECEPTIONIST VERY NICE & HELPFUL, ALLOWED US TO DO EARLY CHECK IN, WAS VERY HELPFUL. NO THING, WAS EXCELLENT
This hotel is located in Pudong. We had about a 10 minute walk to the subway station. The conceirges varied - one was helpful and tried to get tickets, and another was not. The front desk would only provide change for 100 CNY at a time