Bar staff was rude and uncooperative. Front desk, informed us that we were being upgraded. Our room was next to the physical fitness center, on the outside of the hotel security door. We were awoken throughout the night by people saying long good nights outside our door. Then first thing in the morning the cleaning staff had a meeting just outside our door. We waited over an hour to talk to a manager in order to report our concerns and by then it was time to check out. We waited a bit longer and were told that the manager would not be coming in to work. In the meantime, a long line of people had gathered to check out. We left without being able to share our concerns.
The location and view of the ocean across the street is great. Way overpriced for the mediocre room/facilities. You're paying for the ocean view and Santa Barbara. The bathroom was small and dirty - the toilet wasn't functioning properly and the shower had clumps of hair in it. The elevator jolted upon the doors closing and had an expired permit in it. The AC unit was very loud and mounted near the head of the bed - it was so loud we had to turn it off to sleep, and it was a hot/humid evening. Over $350/night and I had a 'view' of the motel 6 outside of my window. Overall disappointed.
Not much to like there Old, run down and grossly overpriced. Garbage truck visits every morning - noise as if it is parking in your room. Oh yes, do not forget freeway noise - omnipresent. We were seduced by the brand name and made a mistake. Not all Hyatt properties are made equal. This one is a dump.
The location is great, close to everything. The staff was pleasant. The rooms really need to be extensively remodeled, at the very least. It feels like a 50 year old building. Relatively clean, but after this much use, it feels, looks, and smells old. Astonishingly bad value - we paid well over $500/night for a second floor ocean view room. If it had been half that, I would have said it was about right for the money.
Waterfront location, architecturally attractive older main building Steep parking cost, no free wifi in the (ancillary) building I was in
Staff was excellent, made our stay special. Beautiful views of the ocean from our room/private terrace. Comfortable beds and maid service was great. Must pay each day for parking ($28) in addition to hotel price. Street parking was hard to find at times at night. Unclear if water was filtered, must use tap as bottled water was not provided. Layout of buildings is a bit confusing.
The manager, Frank, was pretty much the only highlight of the hotel. The hotel was EXTREMELY HOT. Yes, Santa Barbara was having very humid weather, but the hotel was much hotter than the temperature outside. Be warned, this hotel has NO AIR CONDITIONING. I can guess that the walls are not insulated either. I have stayed at so many hotels in my life, from very very basic motels to high end hotels, and never in my life have I been to a hotel with no air conditioning. It was miserable. Guests had to leave their doors open and every one just seemed so uncomfortable. Nothing about the room was inviting or cozy. The shower finish was all peeling off. The bathroom floors were an odd bamboo material and were actually damp when we arrived, which seemed very odd. To me it just seemed like an old motel that went through a crappy renovation so that it could charge hundreds of dollars per night. Arriving at the hotel did not feel like a vacation - no charm, no excitement. Unfortunately, I would never return.
Very enjoyable experience. Staff was very courteous, professional and helpful. Concierge was very knowledgeable of the area. I will return and recommend to friends and famil Sandy
The breakfast bar was great! Rooms are dated but ok. Don't let the photos fool you. Staff was EXTREMELY helpful and EXTREMELY nice! Had a great walk along the beach and was close to many things to do. we would stay again!
Our original plans were set for the Fess Parker hotel where my conference was scheduled. Due to poor customer service at the Fess Parker I searched yelp and found Inn at East Beach. Let me just start off by saying Fess Parker did me a favor and finding Inn at East Beach was the best thing ever. Frank and Linda own and reside there and you couldn't ask for nicer people. The hotel is spotless, the decor is warm and inviting. We stayed in their fireplace suite and loved it. Many people have commented about the "jello" bed, we did not feel that this was an issue. Other people commented about the thin walls and unfortunately that is true. When the occupants next to us start their shower, it reverberates through the wall that it wakes us up each time. Breakfast is included as is the wifi here. You are a block from the ocean and blocks from downtown. Lots of great restaurants and the wharf is nearby. Inn at East Beach is where I'll be staying from now on when I come to SB. Thank you Frank and Linda for your hospitality, we'll be back!
Location Noisey manager. Actually counted the items we took at the continent breakfast. Very creepy!
Location. Staff friendly, they try to be helpful. Continental breakfast was generous, they need more tables and chairs for guest to sit, maybe more table for two. Towel/shower were separate from the sink. Generous assortment of toiletries. The décor was appealing but badly needs to be maintained. Nice glass desk. Glass side table was wobbly. Lots of hangers in closet. Nice big dresser could have used a mirror over it. The room was not clean. Rooms are tired looking. All decks and walkways look dirty, need to be hosed down. Our reservation was for a double Queen with a Kitchenette (4 ladies). We were were given a King Kitchenette. After being persistent they moved us to a double Queen Kitchenette. No air-conditioning and our window opened up to the parking lot. Uhg! The beds are ok, very springy, the linins appeared clean. Bath towels are nice size and thick. Upholstered chairs were comfy but not clean. Edges of carpet and base boards not cleaned in a long while. Glass on fireplace had hand prints and drips on it. Bath floor covers and sink area are a beach mat type of material and moldy. Bath sink is a huge rectangle with two facets, but the facets are to close together for two adults. The vanity should have spanned the entire wall with a the mirror spanning the wall as well for more light and use. Vanity needs electric out let at each end. The LED lights over the bed did not work properly, but a great idea. Door matts in front of each room were cute but falling apart. Kitchenette was ok, badly needs remolded the microwave was on top of the refrigerator. The full size refrigerator, stove top and oven are to big for the small kitchenette. More counter and pantry space less appliance! A full size coffee maker would be better. There were only 2 coffee mugs (for 4 people). Poor assortment of dishes and glass wear. Use Small dish sponges and or dish clothes, not sloppy drippy scrub pads. When the maid washed the drinking glasses she left them face down in the bottom of the sink! Ick! Minimum toilet and paper towels, no extra we ran out. Beach; chairs, towels and umbrellas broken and shabby. Consider ordering good ones business name or logo on them. Pool needed vacuumed. Pool lounges broken down, deck dirty. The over all décor would be lovely but is not standing up to commercial use.
The check in process was easy - the people are beyond friendly - the rooms are comfy (great bedding). We booked too late to get a good price- we paid twice what our friends did.
Great location. Just steps from the beach. Great breakfast. Uncomfortable bed, furniture looked worn/heavily used. The toilet and toilet seat were OLD. Like they probably didn't change it out when they bought and remodeled the place. The floor in the bathroom was disgusting - a woven grass cloth/vinyl. I'm sure it holds all the germs. Old metal shower doors were just painted over. Tv only had about 10 working channels. In general for what I paid, I definitely expected more. The pics make it seem much nicer than it is.