Servicio al cliente
Estaba en la playa, cerca de restaurantes y un paseo de casi todo. Las bebidas son muy caras. 22 dólares por una cerveza local y una copa de sangría. La peor sangría de todo el viaje. Me fui a la calle y pedí una por 3,99 y fue la mejor.
Nos encantaron las instalaciones, la limpieza, y la atención del personal (atento a todo). Nada
A nuestra familia le encantó la cercanía a la playa. Los taxis eran demasiado caros. No hay transporte público suficiente.
Las habitaciones son muy bonitas, vistas de la playa, ambiente seguro para caminar y hacer turismo. El música alta de bar en la zona de recepción, coste de parking no incluido para huéspedes y comida cara.
Fantástica ubicación para ir de compras y cenar a lo largo de la avenida Ashford. La playa fuera del hotel era genial, un montón de sillas y sombrillas proporcionadas por el personal. La zona de la piscina es muy agradable, con un bar en la piscina. La música en la zona de entrada es insoportablemente ruidosa. Las llaves no funcionaban y tuve que volver tres veces, lo que fue molesto, pero es cierto que me dieron mejores vistas para compensar por el problema, lo cual fue muy agradable.
Maravillosa música en vivo en la piscina y en el vestíbulo. Playa hermosa, un montón de sillas y sombrillas. Bonita piscina, solo un poco de frío. La comida es regular y demasiado cara (esperado).
Empleados muy agradables, que trabajan duro para complacer al cliente. El vestíbulo tiene puesta una música muy alta, me tuve incluso que poner tapones.
Buen área de San Juan cerca de muchos restaurantes. San Juan Antiguo está a un viaje rápido en autobús por 75 céntimos que sale de frente al hotel. El hotel tiene piscinas, playas y muchas actividades para todos.
El personal es muy amable. Mejoraron nuestra habitación de forma gratuita. Siempre sonrientes y dispuestos a ayudar. Tuve una estancia increíble y me alojaría aquí de nuevo sin duda.
La playa y la piscina son geniales Mi habitación no tuvo electricidad durante 48 horas, el hotel no ofrece más que un desayuno tipo buffet de cortesía.
El servicio, el estilo y el ambiente maravilloso. Volvería en un abrir y cerrar de ojos.
amabilidad de la gente muy ruidoso el hotel
La ubicacion del hotel es excelente y la atencion del personal es muy eficiente y amable , en particular mejoraria el desayuno en cuanto a variedad de comidas El desayuno
Nos sorprendio la limpieza , buen desayuno ,bastante comodo Puede ser mas economico
Localizado cerca de la playa y de tiendas exclusivas, Cartier, Gucci, varios restaurantes, bares, casinos etc. A pocos minutos del Mall "Las Americas". El lugar está muy limpio y agradable. La maquina de bebidas se toma tu dollar sin dispensarte la bebida. Necesita ser reparada y darle un mejor mantenimiento
Comodo y bien ubicado no
Encontrar las maquinas expendedoras de agua y refrescos en mal estado, no funciono y el hielo muy retirado de las habitaciones (esta frente a la piscina) con insuficiente producción.
Esta en una buena zona, con tiendas, servicios y playas, aunque algo del viejo San Juan ( el centro historico ), ademas el personal era bastante amable. Necesita una buena reforma.
habitacion amplia, conexion a internet y tv el elevador
La comodidad del hotel. El desayuno del hotel es mejorable.
buena ubicacion playa cerca a 150 mts tiene cerca todo
Esta bien, el trato es muy agradable y la instancia muy cercana y familiar, se encuentra cerca de san Juan a 15 minutos en autobus no
Está bien comunicado y se accede facilmente a las carreteras, en los alrededores hay bastantes rstaurantes y tiendas.. El personal no es muy amable, el desayuno tampoco es nada bueno, nunca había fruta y el sitio donde lo dan es bastante incómodo, en conjunto no es muy bueno para el precio que cobran.
por supuesto que lo recomendarìa No se me informó sobre las instalaciones ni los lugares cercanos
Su perfecta ubicación y la amabilidad de sus trabajadores El desayuno está completo pero mal presentado. Es un poco incómodo.
El PH tiene una terraza muy comoda que permite tomarte un respiro del dia y su ubicacion en el corazon de condado lo hacen muy funcional. El servicio del personal es pesimo como es normal en Puerto Rico, no hay cultura de servicio, el personal no es capaz de hacer nada por atender y cuidar al cliente. Lo peor es cuando pagas y ves que el precio que contrataste se incrementa en un 11% por un cargo por servicio que la gente te esconde como si fuera un impuesto de turismo que no existe. Estan engañando a la gente con esas tarifas bajas.
Buen precio Nada
parqueo dicen que es gratis pero hay solamente 4 espacios tienes que parquear a una cuadra por 13 dolares
Lo más que me gustó del hotel era la limpieza de las habotaciones. Sí, el desayuno continental, picina y las actividades recreativas del hotel
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
The extremely helpful staff at the front desk the breakfast was bad
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
Big room Bathroom, small and disgusting, very dirty
GREAT value in an AWESOME location with great views! Nothing
Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable. Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Overall service. It was ok. No identifiable faults.
Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs. No parking
The distance to the beach, the location in terms of dining/night life Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
Nice amenities. Very clean and accesible. Comfortable. Nice breakfast. The bathroom smelled too much to clorox. Expensive parking.
Excellent staff and breakfast Nothing
Everybody was so nice to us! Needs room service ASAP
Cleanliness and lots to do within walking distance All the homeless people laying around in the area
Ocean view from Lobby The room was the size of a jail cell, towels were small, didn't smell fresh and I found women's hair on them. Wifi didn't work , front desk said it doesn't reach all the rooms. I asked to be moved but front desk told me there wasn't any rooms available (on a Monday, total BS) Next day , I was denied a late check out for the first time in 16 yrs of travel. Funny thing is one of the employees told me they were atleast 70% vacant. So I'm confused with I wasn't switched to a diff room with wifi and denied a late check out to 1130am
It's very convenient to get around in the area. I really enjoy the fact that the restaurants, bars, few other things were right there in the area. The hotel is OK it needs a lot of renovation the place itself but I only stay for three nights. If you're gonna stay for two or three nights that would be fine. The place needs some improvement in term of renovation, painting and so on....I guess you'll see you get there!
The location was good, but there was no parking available. You are able to see the beach from a big window from the room. Staff is friendly. Elevators need to be remodeled. Bathrooms were dirty. There was no parking available.
This hotel is right on this beach which caught my eye. They have a bar which lights up blue at night so it looks very pretty. The location is awesome! In the heart of all the bars/clubs..night life is never dull here. Condado is definitely a party town, lol. It's only like a 10-15 minute ride to old San Juan which is super convenient. The staff was very nice. Not sure why some reviews say the staff wasn't nice to them...maybe busy season or the customer had an attitude themselves! I could bother the staff at anytime time whether it be 2 AM or 2PM...and they'd assure me it wasn't a bother! The cleaning people were super friendly and were ALWAYS on time everyday to clean the rooms. Def recommend this place. The bar was pricey...$5 for the local beer, Medalla...hell no! LOL
Location was perfect. Some of the front desk staff were not customer service oriented.
beachfront veranda and bar rooms are noisy and small. Elevator works when it wants to
Close to the beach Room was very small, not really looking good, no control over A/C.
The location was absolutely perfect. And you get what you paid for. The elevator was creepy.
The vrach, the restaurant next door Long complicated check in for a place with rooms like jail cells. Tiny bed, bad mattress, worn out sheets. Extra fees for everything. You can hear people from their rooms from down the hallway.
The pictures on the website looked nothing like the room-very very small room.
This place has a amazing location and beautiful views. The staff is extremely friendly and helpful . They will tell you where to go how to get there where to eat etc...... Is one of the only gay hotels listed and there was a lot of heterosexual couples staying there . It doesn't bother me but not lots of gays there . And they didn't have a bar or restaurant
Location is good Bad air , to much noise ,bad elevador
I can say that I liked the area in which the hotel is located... Unfortunately the staff has no sense of hospitality ... There was a young gentleman working with glasses can't pronounce his name starts with an H, from the moment we got there before check-in and knew that that our only option was to store our luggage when we asked to do, in a not so hospitable tone he said "that's all you can do" every time we had a question he seem to be on the phone away from the desk ... Our keys didn't work for room so we had to keep getting exported to our room every time we left the room ... This was quite inconvenience ...when we asked where the nearest parking garage w when we asked where the nearest parking garage was, it be grudgingly stepped outside to point out it while he was on the phone ...The young lady who was working who wore a blue shirt and had long dark hair tried hard to make up for the incomviniences but really couldn't offer anything.. For such a beautiful area this hotel really needs to step up their game ... having worked in the hospitality industry for years I was very disappointed I had a much better experience at an Airbnb nearby .. I will not stay at this hotel ever again and I will never recommend it I rather spend a few extra dollars and get the hospitality that my business deserves ...
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
Its an amazing boutique hotel Better than expected!!
Worst experience with a Hotel I have ever had!!! Once in my room I noticed that the A/C was not working, so I contacted front desk and of course there is no on staff to repair it. I waited 3 hours to be moved to another room as I was left sweating to death. I receive my new room the A/C was acceptable. The next morning the staff are calling my wife to tell her to move back to the Death Bed room (Prior Room), why I'm at my training. They harrassed her for a few hours so I left my training to address this matter. We had to move for the third time in less than one day!!!!!! This place is one piece of ##!$@ and wouldn't recommend it to my worst enemy!!!!!!! EVERYTHING!!!!!
Location and hotel boutique style. Loud AC unit
The staff was pleasant & helpful. The kitchen with the shared refrigerator was very useful as was the natural food market across the street. The courtyard outside the kitchen was a very pleasant place to sit & enjoy breakfast or a cup of tea. The mattresses & pillows were perfect for a good nights sleep. The maintenance in the room could have been better, but so could maintenance in the City and at the Airport been better. It would have been useful to always have hot water in the bathroom and for the housekeeping staff to leave the correct number of face cloths each day.
Location was wonderful, easily accessible to many restaurants and beaches. Room was cleaned daily, sheets, towels all replaced and floor swept. Great place to stay if you are on a budget, overall everything was wonderful. We did not want to leave!
We did not have electric for a full day staff said they were going to accomodate and they did nothing but lie!
Felt safe and clean there. Close to the beach and restaurants. All the parking meters were broken, so it was actually easy to find free parking. Very no frills room. Taking our luggage up three flights of stairs. No elevator.
La amabilidad y la predisposicion de todo el personal.La habitación bien asiada. El único inconveniente es que no hay ascensor . Menos mal que estaba en el 1er. piso y que viaje sola.
El hotel está bien, pero le faltan comodidades: no tiene closet, ropero o cómoda. Tiene un cordel y ganchos a la vista para colgar ropa, pero la ropa interior debe quedar en la maleta porque no hay donde guardarla. Tampoco hay una mesa o benco para poner el equipaje, así que debe quedar en el suelo. No tiene mesa para trabajar, ni teléfono en la habitación.
Era sencillo pero ideal.el desayuno simple pero todo lo necesario, en casi ningun hotel esta incluido.la recepcionista fue encantadora y nos aconsejo perfectamente en todo lo que necesitamos. Estar en el viejo san juan siempre es mas practico, pero la relacion calidad -precio de este hotel es perfecta , y no esta lejos del viejo san juan.
Me gustó la manera en que el personal nos trató. Fueron muy atentos y corteses.
La cama es muy cómoda. Está bien ubicado, centrico y cerca de la playa. El agua caliente en la ducha, apenas salia. Es un hotel paa pasar una noche y no más.
internet sin costo y limpieza en las habitaciones hay que salir a comprar agua osea que no ofrecen algo tan natural como el agua
Me encanta el servicio de todo el mundo era muy amable y servicial. El hotel era precioso por dentro y por fuera.
Todo era fantástico
Aún con dinero en mi tarjeta de crédito.
Los huéspedes eran ruidosos y ruidosos y los oía a las 3 de la mañana, debido al mal aislamiento.
Very friendly staff. Small, but clean. Breakfast is included- cereals, fruits, and coffee.and bread. Close to the beach. Elevator
Overall, an excellent value for the money. Rooms are comfortable and immaculately clean. The location is in the heart of El Condado and is easy walking distance to all of the main Condado attractions and the beach. Free parking is provided which is rare for hotels in this area. Free breakfast and free local English language newspaper is provided. All rooms are well air conditioned and have cable TV. The free wireless internet connection did not work as well as it should have. One often had to go to the lobby to get an adequate connection.
Clean hotel, friendly staff. Close to beach and bus service. Basic room furnishings, crowded breakfast room, minimal offerings for continental breakfast.
Great proximity to Ashford Avenue (the main strip of Condado), just one walk down a well lit block. Just anther block to the nice Condado beach (not quite as nice as Ocean Park as there was lots of seaweed when we went). Room was clean outside of a funky smell emanating from the drawers of the tv/mini-fridge cabinet. Front desk staff was friendly and helpful with information on buses and parking. Limited parking on site but there was always a spot during our stay. Couldn't get the wifi to work in any part of the hotel.