The hotel did not honor the booking.com price quoted and, in fact, threw in significant costs per person for the "all-inclusive" plan (which is the only plan available)... They claimed the price was for two adults and two children under 6 which they claim are free.?. Our booking clearly said 6 persons yet they charged us an additional $39-108 per person, per day depending on age.
We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part. There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.
Very comfortable and relaxing vacation resort. We had teenagers and it was great knowing they were safe and there was always activities going on. The staff works hard to keep everyone accomodated.
Food was exceptional for all- inclusive. Resort is run- down, and needs a lot of updating.
Mellow atmosphere, very attentive staff, nice layout, good food, ocean location, entertainment, nice room. Cnn tv reception was poor or unavailable- No music downtime (or mellow music) by poolside to relax, think, snooze, or read in relative peace. Lobby computers did not interface well with aol.com. No business center available for printers to make copies---etc.
Room upgraded, lovely view, good pool waiters and restaurant staff. Reception manager tried to overcharge me on room price that was agreed with Active Hotels coming up with all sorts of reasons for the overcharge - had to argue over phone and face to face at reception with me actually adding up with a calculator at front desk to show manager that he was wrong. Eventually he agreed that he was wrong but by that time I was really stressed and this spoiled by last few days- really embarassing. Hotel no atmosphere at night, no entertainment, no music, same taped music around the pool for 14 days!! Location at entrance not nice as in dirty street downtown and had to walk through more dirty streets to get to the malecon. Left same comments with hotel for future customers
The hotel was in a great location and close to downtown. The rooms were spacious and clean. Small balconies, late maid service,
Staff was very nice. The facilities were clean. It did not promise anything it did not deliver. The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.
The staff was absolutely phenomenal. My partner and I were celebrating our 10 year anniversary and the staff was so welcoming and helpful. We booked one of the Honeymoon Suites and was delighted with it. The jacuzzi and hammock chair on the balcony were a very pleasant surprise and we used them every night. We loved that all the rooms had a sea view and the sunsets were gorgeous! The pool was clean and kept at just the perfect temperature. We will be booking again for next year's vacation.
Casi nunca me tomo el tiempo de escribir acerca de lugares en los que me he alojado, pero sentí la necesidad de compartir mi opinión sobre este hotel... Mi novio y yo nos alojamos recientemente 3 noches en la suite de luna de miel, y no podría haber sido más feliz! La habitación (y todo el complejo) era estupendo, la comida y las bebidas eran geniales, y todo el personal era muy amable y servicial. Era y relajación de lujo en su máxima expresión, y recomendamos encarecidamente este complejo a cualquiera! Ya lo echamos de menos :)
La cercanía a la playa El personal es grosero, nefasto, las habitaciones son pequeñas, muy pequeñas, el cuarto de baño no tiene puerta solo una cortina, el precio es elevado para lo que uno obtiene habiendo otras opciones igual de cercanas con menores preciosa y mayores comodidades
Location, service, and clean. Old furniture,
The location is really good. The rooms are clean (our maid was a delight; she worked hard and the cleanliness of the room showed it). The hotel staff is dynamite. The hotel is older and showing some signs to wear-and-tear, this is to be expected along the ocean. I would definitely stay at the Tropicana again! The restaurant and bar need some special attention! Some of the staff, in these locations, is ill-tempered and uncaring; this was in sharp contrast to the graciousness of the rest of the staff. Food choices were limited and the restaurant was not open for dinner. The Tropicana, to be a major hotel contender in P.V., needs to attend to their food and beverage departments.
For the most part, the staff was wonderful, and especially helpful and friendly were the guys supplying the pool and beach chairs and umbrellas. Also a special mention for Marcella. She does an excellent job of keeping the beach and pool areas in order, while also having a smile and being sociable. I don't want to forget our maid. She took great care of our room. Just a few things I didn't like. The internet service is not good. It's bad enough to have to go to the lobby for service, but even that was spotty. The staff in the restaurant were impatient and a little cranky at times, but I think this might be because, in my opinion, the restaurant is understaffed. Just one more thing. We have some friends that live in Puerto Vallarta, and wanted to have them up to our room to have a cocktail before we all went out to dinner. They were turned away, and think that was rediculous.
Limpieza, cerca de restaurantes y del centro. Buena relación calidad-precio a través de booking.com La mayoría del personal era agradable. El único problema que tuve fue cuando solicite check-out más tarde y dijeron que no. Pedí hablar con el supervisor y cambiaron de idea y pude estar una hora más. Me pareció raro; es la primera vez que me dicen que no en un hotel para salir más tarde.
I loved how close the hotel was to the downtown area. I also liked the breakfast offered every morning (we stayed 5 nights). The staff at the front was very helpful when I asked how to rent jetskis. I did not like how the cleaning service came so late in the day, around 4-5 pm, would of preferred if they came to clean the room earlier.
la seguridad con la qe cuenta elhotel poque aunque vayas solo sabes que te encuentras tranquilo ahi ademas esta cerca del centro y del malecon, los lugares para salir a divertirse y bailar estan a 7 minutos puedes recorrer todo a pie bueno lo que si esta malo y caro para mi gusto es la comida
The staff is excellent. This is not the place for someone who is well traveled. Even the most exclusive rooms are basic, No tubs, no frills. Spa is a joke, Lack of service and amenities. Pools are small and crowded with children, Beach is insanely small and rocky. Very limited lounging on the beach side. The place is covered with Timeshare families. So large parties with many screaming kids! Not the place for Honeymooners, Young singles/ couples, or a relaxing getaway. Best for a family of 5 on a budget.
Jorge who served drinks/food on the beach was excellent. Isabelle at front desk was very helpful. The bellman were very kind and held our bags for 3 days which was great! The servers at breakfast buffet were exceptional - able to order specialty coffees and made to order eggs, etc. Thank you! Thought we had booked a "deluxe" room with balcony. Learned upon check in that "deluxe" does not guarantee balcony or bed type. Rooms could use some updating. Beach service varied greatly depending on server. Great location! Great for large group - we had 25!
La cama de la habitación y las almohadas son muy comodas, la decoración del hotel es muy bonita, con una bonita piscina y creemos que lo mejor es la increible limpieza en las habitaciones. En booking poneís que el hotel cuenta con internet gratis, no es cierto hay que pagar 160 pesos por dia, algo excesivo( teneis que cambiar que el hotel tiene internet gratis). A parte un dia nos dijeron que nos iban a dar un "kid" de bienvenida y el empleado nos realizo demasiadas preguntas, para dos simples refresco (no lo entendemos). Los ascensores no funcionanban del todo bien (quizás era por las lluvias). No nos cobraron el precio establecido por booking que era de 64 $ la primera noche Y 74$ las otras noche, nos cobraron 999 pesos aproximadamente por noche (pero bueo esta bien).
lo mejor sin dudas la calidez de su personal si claro , el agua de la picina es de 28ª(tiene un cartel) algo insolito uno no se puede meter de lo caliente que esta el agua , porque afuera el la temperatura es de 33ª en ves de refrescarse uno se cocina en el agua de la picina la gente no puede meterse (muy mal gerenciado) , el gimnasio cobran u$ 5 x dia y los aparatos son obsoletos y dejan usar solo 20minutos por persona(insolito) no tienen wifi en la habitacion solo internet por cable y carisimo u$15 x dia , lo mismo si uno lo usa en el loby... estan locos!
es un hotel bonito , instalaciones agradables.buen servicio. Al llegar al hotel no tenian informacion sobre la reservacion a pesar de haber mostrado la clñave y pin que se me enviaron para confirmar reservacion.Afortunadamente contaban con disponibilidad de habitacion, la cual me ofrecieron. Me queda la duda si se me pueda hacer doble cobro.
La atencion de los empleados y la relacion del hotel con el mar Nada,no hay quejas
Me ha gustado la location Costo de la cama adicional exagerado,bar de medio nivel
Las cómodas instalaciones del Hotel, el servicio, las comidas que se sirven en diferentes restaurantes, los locales para compras. EL excesivo precio del agua mineral, lo que en un supermercado cuesta siete u ocho pesos mexicanos (una botella de litro y medio de agua Bonafont) en el cuarto del hotel la cobran 45 pesos mexicanos. Por supuesto fui al super mercado y me surtí de agua.
Que el personal es atento, y esta al pendiente, pero sin estar encima de uno, Ademas de que buscan hacer bien su trabajo, sin estar al pendiente de la propina Deben de poner mas cuidado en la limpieza de la habitacion, baño
The staff and service at this hotel were above and beyond expectations. The location is perfect being that it is steps away from everything that Viejo Vallarta offers and even closer to the malecon and the beach. I would recommend this hotel to anyone. Like one of the reviewers noted, I too was placed in a room that faced the air conditioning units in the courtyard. The best outcome for this situation is that I know I would have been moved to a better room if I had asked. But I was only there one night so didn't bother.
Sightseeing & relaxed & ate ALOT of authentic Mexican Foods Loved EVERYTHING I definitely will be back VERY soon
Very very clean and comfy. Great breakfasts. Close to beach & restaurants Can't think of nothing
Booked at a great price of $50. Not sure I would stay at their published price of 1200 peosos. A bit expensive. Very clean, very comfortable, very quiet, very friendly staff, great location, but no character. No character. Could have been in any city on n the US
La ubicación La comida esta sumamente grasosa, aun y cuando todos los alimentos estaban incluidos en lo que pagué, la única comida decente era el desayuno, las demas comidas prefería hacerlas fuera del hotel. La música estaba demasiado fuerte y la gente muy tomada
El buen trato del personal y el buen ambiente. Muy acogedor. Juraría que cuando lo vi en Internet estaba al lado de la playa.
Great value. Very friendly and helpful staff. Great location - short walk to Malecon. Grocery store right on the corner. A nice walk to Old PV. Wonderful breakfast. Try the Mexican eggs! Very minor - the pool is very small, however it is clean and does the trick in the heat of the day.
The views from the pool are amazing! There is a club in front of the hotel that plays loud base heavy music during the day. It didn't bother me, but important to know if you plan on spending a lot of time upstairs on the deck.
We were upgraded for our stay to a grand master suite which was phenomenal! We loved the view from the wrap around balcony and the room was very comfortable. The pool and beach were also fantastic! We really enjoyed our stay overall and had a great time. The food was decent but not overly impressive, especially for the price of the all-inclusive. The reservations at the restaurants booked up prior to our arrival so we never had the chance to eat anywhere except the buffet, so book your reservations early. Overall a great time though! Would definitely go back.
Our 'concierge' did the normal, take a 90 minute tour, get some free stuff. The 90 minutes was 4 hours. The free stuff was free anyway. When we didn't but at the end of the tour, two con artists drove us back and set us up for a free breakfast and free tickets to Rhythms of the Night and tour of a new place the next morning WITH NO SALES PITCH. I wouldn't go. My wife and daughter-in-law went. During the taxi ride they were assured NO SALES PITCH several times. When they arrived, they couldn't have breakfast or the free tickets unless they agreed to a "90 minute sales pitch". They left and had to pay for a taxi back. A wasted morning. The bad was so bad that I can't remember anything good about VDP.
The staff are the friendliest you'll find in PVR. The food was excellent too. We were surprised with prime rib at the seafood restaurant. Yum! I didn't like that we basically missed our last day of vacation because of Hurricane Patricia. It barely rained and I never saw any high winds.
The food here is great! You can also bring in your own food to cook (the rooms have full kitchens and there are grills outside), but I would consider eating at the restaurants. A tip: The wifi is not free, but if you buy something from the restaurant in the market, you can ask for a wifi code that is valid for the entire day. Otherwise, the charge is $10 per day per device. I was never approached once by a sales rep in the lobby, so that wasn't a problem as some reviews have suggested. On the beach, however, everyone has something to sell. The hotel is not close to downtown, so a cab ride is required. Also, there are plenty of people trying to sell you things on the beach and that can get a bit tiring.
I loved that the hotel is on the beach and centrally located to everything! All was within walking distance. The front desk staff were amazing. Rooms are a little out dated. They should at least put some pictures on the walls. But my biggest pet peeve is having Wifi only in the lobby. We are in 2014 how hard can it be to have Wifi in all the rooms.
Location and view are unbeatable in PV, in my opinion. The view from the room is incredible. One of the few places with actual rocks/white water if front of you; it's out of the all-inclusive nothing-but-gringos areas; it's across the street from a bus stop 5-minutes from the places you want to be in town; and it has a good, reasonable restaurant on the beach. The bath is reasonable sized, there's plenty of hot water and unlimited bottled water. Wi-fi works many but not all places in the hotel. Many rooms (including ours) have a hot tub on the balcony with an ocean view. The staff is great -- friendly and helpful. And, the price is right-if you can put up with the "cons." This is our third time there over the last 16 years. Unfortunately, it has gone downhill in the last few years. The beds are incredibly hard (unreasonably so, and we have been in some hard beds) and the room was not clean. Sheets were too small for the bed and the kitchenette was not well enough equipped for anything but cold cereal for breakfast. This was probably our last trip to this hotel. But, the view is incredible.
Playas Conchas Chinas is a hidden gem. Extremely well maintained, clean, everything works, comfy beds, and an amazing staff! Yes there are stairs but it's like a stroll for through the garden. Great restaurants nearby and awesome snorkel spot right there. I could not have been more pleased with this find! They have easily earned my business for next year! I can't think of one bad thing to say about this hotel!
Friendly and helpful staff and good location Rooms are a little dated and they were doing major renovations . Pool and beach area was just average.