I made a reservation for my wife who is Chinese. Upon her check-in a very rude female desk clerk questioned her last name for twent minutes even though it was in her passport. She treated my wife like a tramp. She bothered my wife all night long with little nothings. I will never stay at this Sheraton again.
Reservamos una habitación de nivel Club, incluido un salón club con happy hour de platos, vino, cerveza y licores. Buena selección de platos que incluyen comida caliente. El desayuno también está incluido en el precio de la habitación Club y ofrecía una amplia variedad típica de desayunos del mundo. Hmmm.. no puedo decir.. no tengo quejas a parte de que el aire acondicionado de la habitación era demasiado frío.
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.
We stayed here for 4 nights. The hotel is in the soft opening stage and were told only 50 rooms were available. It seemed like we were the only guests but we tried to get another room for a friend and they said it was booked. The location is fairly close to everything as as a reference it is 2 blocks away from the crazy silk market. The staff were fantastic and all welcomed us by name each time we entered or left the premises. The staff service from top to bottom could not be faulted. The rooms were large and very comfortable. We used the gym daily and with the latest equipment was great to work out on. The Willow spa common to Fairmont was not open yet but should be fantastic. We travel to Beijing once or twice a year and will make the Fairmont our new Beijing home. TIP: Print the address off and a map before you leave for China. Being a new hotel drivers from the airport had a hard time finding it.
Myself and my family had the pleasure of staying at the Fairmont Beijing from 15th August to 18th. We had arranged airport pick up with the hotel and they were there to meet us after we departed the baggage area - a hotel rep whisked us through the airport to the waiting car very efficent and helpful ( speaks english ). The hotel is newly opened and is wonderful with large rooms with two TVs ( one in the bathroom ), the staff are very frendly and will go out of there way to asist you in anyway. A highlight of our stay was dinner in the CUT Restaurant. It has to be the best steaks in Beijing and the service was equally as good. We also had excellent breakfasts and one lunch in the hotel. They have just opened the Fairmont Gold lounge where you can have breakfast and evening snacks - well worth the extra money you pay . Looking forward to visiting Fairmont Beijing again and trying a few other Fairmonts in the future .
i thik i am being doublr charged by booking.com and the hotel
great location, very nice restaurant on top floor and great club in underground, nice lobby hotel room need renovation and new furniture, for this I will rate hotel for 3*
Room was very comfortable and clean! Had problems with shower and aircon, but service repairs were there within in minutes to repair! Good service. Very big and impersonal - but the comfort, staff and amenities made up for it!
Service and cleanliness Check in ...too time consuming
The total courtesy of the staff was overwhelming. Any problem was quickly addressed. They do not accept China Southern Airlines reward cards !!!!!!! Almost every hotel in the world has an affiliation with all major airlines for frequent flyers. Extremely disappointing. I won't stay there again due to this
Breakfast N / A
a lot of noise there was a time of redecoration
Great room for the price. Great location next to subway, which is critical in Beijing. At breakfast, we arrived 5 minutes before it was about to close one morning. Things had already begun to be packed away. This should not happen until after the deadline. The deadline should only be used to stop admitting people, not to pressurise those who are there. We were admitted and were physically racing against staff who tried to reach things before we did and snatch them from under our noses so we couldn't get them. This was our only bad experience and it was quite unacceptable. Again, the deadline should be used to stop admitting people. Those who are admitted should be entitled to have their breakfast in peace.
A 6pm sundowner on the revolving floor watching the lights of Beijing come on was worth the pretty hefty price for the drink. To cold in the buffet restaurant at night
huge breakfast buffet; terrific gym and spa; spacious lobby; housekeeping staff. high prices for restaurants; bed was old and lumpy and able to feel the springs under mattress. I spent 6 nights so it was an issue for me.
Excellent Hotel. Very comfortable, good location, very convenient to underground transport, and excellent friendly staff. The booking process with Kayak was very problematic. The Hotel did not receive the reservation and it was a major. lengthy effort to get it sorted.
I've been told that my room is a double bed, but I request king size at the reservation.
Good connection too airport. Lack of English speaking skills.
the location and the price none
good selection breakfast that is included with the rate. Chinese and Western. WIFI is not working in the room or very slow. Rooms needs to be updated and repairs. Staff English very poor.
Very luxurious room. Nice to have English-speaking staff. We booked because it advertised an indoor pool and airport transfers. To use the pool, they forced you to buy a bathing cap for a huge sum. The airport transfer meant they'd call you a cab.
There was very little to like. The location was ok. This hotel is not a 5 star property. This hotel is not a 5 star property. 3.5'star is a fair raring. The surrounding shops and services are very low end. Most notably, I exchanged money twice and was given counterfeit 100 RMB notes. The manager, refused to help rectify this theft
Very nice hotel, friendly stuff and a good location to reach all poi in Beijing. Often fully booked so make sure to have your room in advance.
nothing much at all, my room was unhygnicsally dirty and the service was the worst I have ever experineced. (I travel an average of 120 to 150 days a year See above
The hotel staff are very nice. Room are clean and got everything. Internet access and other facilities such as hairdressing and coffee bar are expensive. The room is a bit small.
Nice and clean room Very poor front desk staff I waited about an hour just to bill one invoice rather then three different invoices and at the end I gave it up and paid three different invoice separately.Nothing to do around the hotel.
Very nice hotel, comfortable, valuable only in promotion
Nos ha gustado mucho la estancia en el hotel. La localizacion es bastante buena teniendo en cuenta lo grande que es Beijing, el trato del personal excelente, muy atentos y simpaticos, siempre dispuestos a dar soluciones a todo. Se echara de menos el jacuzzi. Habitaciones amplias y limpias. Es un hotel remodelado recientemente, por lo que podeis tener problemas si intentais llegar por el nombre. Hay un parque enfrente muy bonito para visitar.
Hotel muy nuevo y, sin ser gigante, de gran nivel. Las habitaciones Executive son muy cómodas y completas. Muy poca ocupación, por lo que no servían ni desayunos ni snacks en el Executive Floor. La cena buffet se acaba a las 21.30h. El idioma inglés entre el personal es practicamente inexistente, lo que dificulta pedir cualquier cosa. El servicio de habitaciones aún no entiende lo que significa el cartel "do not disturb"!
Me he encontrado muy comodo en este hotel. Muy recomendable. Lo que veis en las fotos se corresponde con la realidad. La vista al lago es muy agradable (una pena la polución que segun el dia no ves ni a 100 m.) Pobre nivel de ingles. Cara la conexión a internet. Que te claven para comprarte el gorrito para la piscina. La situación es una realidad: 20 minutos andadndo hasta el metro, asi que un dia esta bien para conocer el entorno pero para la proxima taxi (son muy baratitos)
Las instalaciones excelentes. La decoración exisita para el mal gusto chino. El Spa Lea excelente, premiado como uno de los mejores del norte de China. La piscina y el jacuzzi aunque interior inmejorable. Trato del personal, no está al nivel de un hotel de esa categoría. Entraron 2 personas del servicio sin llamar a la habitación, estando durmiendo. El manager se justificó diciendo que la gente del servicio es pobre y sin educación. Algo que no está justificado. Además, el personal de recepción (supuestamente con educación y recursos) nos dio trato que dista mucho de la imagen que proyecta el hotel.
The cleanliness and the comfort and the quality of food and service
The hotel is well run and the staff is helpful and available. Property of the English language is widespread which makes life easy for foreign travelers. Location is central, minutes away from the underground line that connect to the financial district. English TV channels. An all around very good value for money. For business travelers, don't get to the breakfast after 07:30 am, it can get pretty packed and the service suffers from a bit of overloading.