comfortable bed no complimentary internet access in business center and no complimentary coffee in the morning
location, near the congress centre
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
The beds and bedding. The quality of the breakfast. The fact that the restaurant didn't open till 7:00 am. The monring we ate there, it opened at 7:05 and we didn't get out of there till 7:45, which made us late for our meetings. Most business people want to get in and out for breakfast and are not very concerned about a gormet experience. The should open by at least 6:30 am.
Comfort and near all I was disappointed when I was not given comp. Breakfast for the 3 nights I stayed
drink machine not cooled-hot drinks
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
Very close to convention center and Harrah's Casino. Excellent location for business. Room service not very effective. Hotel restaurant staff not efficient enough(they act slow).
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
The hotel was clean with comfortable rooms with a good location to walk to various sites around New Orleans. No open restaurant, complimentary coffee in the lobby you pay for, despite their advertisment they are not attached to the casino to name a few.
It was new and clean. Good facilities. Staff were friendly. The rooms had no black Tea bags(only coffee). Since these are suites with kitchenette, it would be nice if there a few utencils or atleast some plastic spoons, forks and knives.
Hotel was very clean, spacious rooms, close to the convention center...great experience staying there.
Crystal provided unrelenting top notch service. Pool cleaning equipment left out both days and poolside needed atrention
Our first time visit to New Orleans. Great location (close to convention center and streetcars), great room (clean and large), great breakfast, exceptional service from the staff (very personable and helpful). Would definitely stay here again.
Tons of construction all around. Very limited parking, even in the lot we paid for.
Good location abd price Multiple maintenence issues with our room.
Everything was wonderful The price for parking . It was outrageous 28 dollars for one night or park on some side street blocks away. You kinda got us on that one.
Very clean, smaller room but good for family of 3
We stayed here this past Sunday (March 2) just for one night. The rooms themselves were great - nice and clean with comfortable beds. They had fridges in the rooms which was great and a very nice pool/spa. The customer service was awful. When we arrived (about 10 AM) we could not even park at the hotel and the valet was extremely rude. Two people were in the process of getting their cars back so I asked if we could take their spots (there was no one else around the hotel lobby or valet area). The valet told me no and that it would be 2 hours before I could park. I asked what I was supposed to do with my car and he rudely replied that he didn't know and that check in was at three. I continued to ask why I couldn't take the new spots for the people leaving and he replied "Check in is at 3 PM, is that fair?". Once again in a very rude tone. I did not appreciate how I was being treated as a customer. I realize this is a busy time for New Orleans, but I felt that I didn't deserve his short temper or rude behavior. I still don't understand why we couldn't park where the cars were being moved from.
Todo el mundo allí era muy agradable y servicial. El hotel está muy limpio, y a poca distancia a pie o en tranvía de todo lo que queríamos ver. Sin duda recomendaría este hotel a mis amigos. Tenía ganas de ver que tenían camas confort reguladas, pero el control estaba cubierto y tenías que intentan pasar a través de la cubierta del colchón. También tuve un problema con mi sábana que se salía de mi cama, pero esto era un detalle pequeño.
Cercanía del centro de convenciones. Amabilidad del personal. El cuarto es bueno. La limpieza, y hay que fijarse si te alojan en el edificio del hotel o en un edificio vecino, que llaman "Lofts" en el cual tenés que salir del hotel por el parking, cruzar una calle, y entrar en otro edificio, en el cual nunca vi a ningún personal del hotel; me pareció bastante inseguro, y desolado. Es un poco incómodo para ir al gimnasio, a desayunar, o a la pileta. También debo decir que, a pesar de todo esto, el cuarto es muy bueno y amplio.
El personal era bueno, y la ubicación era buena, las camas eran muy cómodas. (Sin embargo, nos pusieron en un dos camas de matrimonio cuando pedimos una king size.) Hay un Starbucks en el hotel, que estaba bien situado, sin embargo, fue utilizado para café gratis para huéspedes en otras franquicias de Marriott, así que fue un poco decepcionante. Me hubiera gustado que hubiera habido más espacio en los cajones. Era inconveniente para estancias de una semana, aunque supongo que la mayoría de las personas están allí para asistir a una convención.
Breakfast is awesome and unlimited. They have special events in the evening as well offering the guests snacks.
Room size and amenities were great. You could hear the rooms above and next to you.
Spacious, clean rooms, in a great location (very close to Emeril's/the WWII Museum/Harrah's and only a 15 minute walk to the French quarter), at a fantastic price. You could do a lot worse at this price point with not that much more upside. We didn't even take advantage of the gym or free breakfast. We liked it. We weren't expecting to be wowed upon arrival and we weren't. A lot of families stayed, and therefore there was some noise. Nothing unreasonable.
The room was great and better than described. Powerful AC/Heat Unit. The Kitchenette had cookware and dishes, a dishwasher, full size fridge, two stovetops, a large coffee maker, large sink, and table for two seperate of the living space. There was a decent sized pull out couch, coffee table, and large desk. Large Closet and fantastic shower pressure. Garden and pool are enclosed from street view. Basketball court and fitness center. Free Breakfast options that were beyond expectation in variety and quality. 4 short blocks on straight line from convention center. I was closer and paying less than most attendees. The employees were the best, though. They checked my bags since I got in for a conference at the Convention Center early, gave me free trolley tokens and advice for touring, easy to talk to, and met all of my needs. Only 4 blocks away Street-side hotel rooms in ANY part of downtown New Orleans can be loud on Friday and Saturdays, and my room was ground floor street side.
Convenient location; friendly/helpful staff, exceptionally clean rooms; lots of room to visit in lobby. Actually, nothing!
The room accomidations Having to pay $40 a day to valet car with no prior notice!
The staff was great, rooms were clean and neat. The poolside was nice clean and filtered. And the location was convenient nice view The price of valet was a lil expensive
I reserved and paid for a suite two months in advance. When I arrived I was told that the hotel overbooked and was given the only room available. When I showed the confirmation to the clerk I was told," It is not available." The hotel had been paid for a suite and I was given a standard room. The manager gave me a free parking pass and a coupon to the bar as compensation for their mistake.
Very comfortable, staff was well versed in making my stay as easy as possible.
It was a very nice hotel just a little far from walking anywhere. Staff was excellent.
Staff and facility was great! The complimentary breakfast buffet was amazing! Didn't have enough time to fully enjoy all of the amenities....courtyard bar, etc. would stay at the Hampton Inn again and refer friends and family. Very nice facility, well maintained and staff was pleasant and friendly.
We will be back N/a
Friendly, helpful staff
There were a few staff who served breakfast who were really terrific They were under construction and we were not advised prior to travel. The smell of paint was irritating to my allergeries when I brought that up to the staff I was brushed off and no a accommodation was offered.
Great location, neat charm and great breakfast. Watch out for the $40 valet upon arrival! Overpriced valet, somewhat shabby towels.