The personel was very nice, polite and interested in helping us out The manager or owner was quite impersonal, categorical and non negocialble concerning his response to our accidental breakage of à medium size, common,glass lampshde that broke falling to the floor. This accident cost us 100$C for the replacement. He or she did not even botherded speaking to us directly.
The staff most accommodating. Served a very good breakfast. Helpful at the desk. Housekeeping very friendly and good at meeting guests needs. Your location is good. Appreciated very much your assistance with safe taxi service to and from the hotel. If we were to return to Managua we definitely would chose Hotel Casa Real. Thank you for a safe and comfortable stayl Access to restaurants when one does not have their own transportation. Problem with hot water. A cold shower one morning but when speaking to the desk the problem was rectified. Would have appreciated purified water ice for cold drinks. Very hot in Managua. thank you.