Bar/Restaurant staff were phenomenal. Chef was a talented, kind, and generous. These personal touches saved the day. Super comfortable bed and I really appreciate the kitchen and love the shower. Internet was not reliable (though the staff did apologize and offer a free breakfast for the inconvenience). The hotel shuttle has a very limited schedule
Staff was friendly and helpful after we checked in, especially after we left and discovered we had left items locked in the safe. They retrieved them, put them in a cab which got to the airport before our flight left. (Everything was there, including the cash!). It is very modern, which my husband wasn't fond of, but it was clean, quiet, and very roomy. The king suite with kitchette was very handy. A little pricey (for Madison), but good location to west end of campus. The lobby bar was very reasonably priced. The "free shuttle service" to the airport wasn't available when we landed (I had called ahead and told they couldn't reserve for arrivals). The staff at the counter was not helpful when we arrived by cab at the hotel, but we spoke with the manager who took care of everything (and changed my view of the hotel to a strong positive).