muy buen servicio de los empleados del hotel algunos ruidos en la mañana, limpieza de playa
La ubicación y las vistas. Las habitaciones son chicas para un hotel de ese nivel.
La localización es estupenda El hotel no dispone de calefaccion, parece increible que un hotel nuevo, de la cadena waldorf astoria, 4 diamonds. No disponga de algo tant básico.
Su ubicación, limpieza, la amabilidad del personal, la excepcional posibilidad de disfrutar tanto de la salida como la puesta del sol
la cercania con la playa, las instalaciones, el parking. el bar,el barman no sabe ofrecer tragos parece que no le gusta su oficio pd queria tomarme muchos drinks y el barman me saco corriendo
El hotel me ha decepcionado completamente tanto el servicio como la ubicación, las instalaciones no son dignas de un Sheraton.
La habitacion es muy grande y tiene buen nivel de confort. El hotel no tiene nada mas que las habitaciones y una piscinilla en medio. No tiene la infraestructura que se espera de un sheraton.
las habitacion, excelente servicio del personal
la pileta, cercania de la playa, la habitacion el personal un poco antipatico
Limpieza y orden de las habitaciones
La piscina es demasiado pequeña y no es nada agradable. Pese a estar al lado del mar casi no hay vistas desde casi ningún lado. Está muy lejos del centro
El hotel es muy lindo muy bien hubicado y confortable. No tiene un lugar para poder jugar cartas o simplemente entretener gente grande.
La habitación que me dieron tenía olor a humedad y perdía agua por las luces del techo. No me ofrecieron cambiar la habitación. Lo tuve que plantear yo.
Muy buenas habitaciones. No me gusto el check in a las 16 hs y el check out a las 11 hs. Si uno va por una noche es incomodo este horario. La ubicación no es muy buena, aunque tiene un servicio bueno de traslados.
El lugar es precioso El restaurante no es tan bueno ni la carne tan excelente los camareros no te informan bien de las especialidades pedi un filete mignon sin pimienta y me lo trajeron con toda la pimienta del mundo
Gran ubicación y personal amable
Vista Personal deshonesto con mala actitud. El cuarto de baño del vestíbulo estaba asqueroso. Hotel mal gestionado que necesita una renovación.
Acceso directo a la playa,atencion en la playa,vistas panoramicas,buena ambientacion exterior y ambiente de relax. falta de managment y mantenimiento.Problemas en los ascensores,y un poco desprolijo el techo del bar exterior,con ventiladores de techo y soportes oxidados.
el confort y la buena ubicacion Tiene poco personal que habla español, deberian mejorar en esto
Los empleados son muy diligentes en su intento por hacer que el hotel sea de primera clase. Gracias por vuestros esfuerzos. El teléfono de la habitación no funcionaba. El servicio de internet era interrumpido. Los grifos del lavabo funcionaban mal. Los White Sox no ganaron muchos partidos.
Las tarifas del resort
Hermoso, grande, habitaciones tranquilas; aparcamiento gratuito Está frente a la playa pero no se puede nadar.
Caro para lo que te dan. Los extras no están incluidos en la tarifa de la habitación. Mejor ir al Marriott que hay más adelante en la carretera de nuevo.
Nos encantó el lugar, que estaba bien cuidado y limpio, tenía bonitas piscinas y un bar exterior. El personal es genial; solo hay que pedir y ellos se encargan.
Nos encantó el complejo y las zonas comunes. La camarero era la más amable que he visto nunca. Hizo que disfrutásemos del viaje. Cuando llegamos a las 6 de la tarde me dijeron que mi habitación no estaba preparada, ya que había hecho mi reserva una hora antes. Parece que no limpian las habitaciones a menos que haya reservas, lo que no tiene sentido.
Habitaciones de hotel de estilo casa adosada con porches y balcones. 4 piscinas. Transporte a la playa. Al lado de Walgreens. Check-in tarde
Hermoso complejo con impresionantes jardines y 4 piscinas. Precio razonable. El personal era muy amable. Me hubiera gustado haber podido quedarnos más tiempo.
Una gran relación calidad-precio. La comida era un poco cara y dejaba un poco que desear.
Amplitud de la habitacion. ubicacion No ofrece servicio de maletero. precio excesivo.
La suite es super espaciosa y con todo tipo de comodidades, tres cuartos de baño, superó con creces nuestras expectativas. Helados, refrescos y snacks gratuitos, una maravilla Me resultó un poco caro, pero es un sitio ideal para relajarse
Todo estuvo muy bien, esta un poco alejado del centro pero en auto se llega facil a todos lados. El hotel es muy lindo y muy comodo, y ofrecen un desayuno muy bueno y completo. Al telefono de la habitacion no le andaban las teclas del 1 y del 4 y pedimos que lo cambien pero nos dijeron que no tenian otro...
Confort de las habitaciones y el area de piscina. No
Las instalaciones que tiene el hotel son muy comodas, sobre todo la piscina y el bar que estan juntos...hace que te sientas de vacaciones. La habitación era muy comoda y el desayuno bastante bueno No tiene playas cerca, por lo que se necesita auto para ir a ellas o al centro
La habitacion es muy confortable con muy buena vista y muy accesible con respecto al precio. Nos gusto el hotel. El desayuno ofrecido es de baja calidad respecto a la categoria del Hotel.
Sillas sucias en la habitación, la puerta del balcón no cerraba bien, La sala de desayuno era demasiado pequeña
instalaciones esta alejado del centro y mal comunicado sino dispones de vehiculo
Excelente habitación El desayuno, se sirve todo con descartables y en lugar poco espacioso
la ubicacion el precio por noche y las comidas incluyendo los desayunos muy caros
La situación es muy buena y permite visitar los atractivos más importantes de Key West. Es un poco caro y finalmente el precio que te cobran es más del que aparece en la reserva porque no incluye impuestor, servicios de habitaciones y otro impuesto extraño local.
Exelente amoblamiento y ubicacion
My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
The free shuttle into town and the staff there was friendly and very professional. Our room was very close to the main street into town which was noisy.
The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
The hotel was a dump
The rooms are always clean & fresh smelling. The staff are always wonderful. The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
Staff was amazingly friendly and helpful. Beds were very comfortable.
Basic room. Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice. See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
Cama cómoda No hay ventanas, muy feo, lejos de la ciudad, muy caro. Opciones mucho mejores de lejos.
El personal era muy atento y servicial Debido a un evento en Key West pagamos 400$ /noche, que era muy caro! El hotel habría sido una buena relación calidad-precio por 150-200 euros/noche
La habitación era muy bonita y lujosa. El hotel en general estaba limpio y el personal era muy amable. El aparcamiento era práctico. Todo tenía un cargo extra, por ejemplo: aparcamiento y desayuno. La "playa" no era un acceso al mar, lo cual era muy engañoso. Estaba ubicado lejos de la mayoría de las actividades en Key West.
Nos gustó la habitación No me gustó el personal. No es amable. Muy maleducado.
Check-in a las 16:00, los azulejos del baño muy resbaladizos que resultaron en una caída. No había espacio para poner cosas en el baño.
Habitación Servicio Happy hour Piscina Jacuzzi Aparcamiento $ 20 por noche
Instalaciones muy bonitas, justo junto al agua. La piscina, el jacuzzi y la playa son geniales. Se ofrece transporte a Duval, lo que ofrece una excelente relación calidad-precio. Los taxis habrían costado más de $40 dólares. Buen restaurante y un personal fantástico
me gusta el clima la intalaciones esta buena le falta algo regueativo por las noche
La ubicacion es excelente, creo que es la mejor de key west. La decoracion y comodidad del hotel se llevan los laureles. Altamente recomendable. No
We loved this beautiful old hotel! DÃ©cor inside and out was lovely. Very clean. Nice pool. Tiki breakfast nook was good. Obviously taking good care of building. Freshly painted. Hotel staff helpful. Quiet neighborhood. Nice landscaping. We would come b No
This guest did not leave comments about this hotel.
The look Meh
Room was clean, but cramped with no desk. Excellent pool area. Hotel was too far from classic bars - a long walk to Duval.
Location, cleanliness, staff was great Breakfast was average, pool was very small, bikes were not available on site but the biggest thing was that I did not realize that I would be SHARING a bathroom with strangers!!
Nice hotel with friendly staff. Bike rentals at the hotel were very convenient. Good location, close enough to easily get to all the action with a bike i covered the whole town in a day and a half. AC worked great. Conveniently located by a strip club ;) Not the fanciest place i have stayed, but was a good value for the price and the location.
proximity. not really.
Clean, quite, and comfy Parking, breakfast
This guest did not leave comments about this hotel.
Location and atmosphere and bike rentals. Needed more counter space in bathroom and towel hooks/bars.
Some of the other guests were interesting. Upon checking in precisely at 3:00 we went into our room. It was 206A on the second floor next to the office building. It was a glorified dorm room with a queen bed. We immediately went down to the office to see if we could upgrade. Could not accommodate.
The pool and the facilities were superb. The pictures did not lie which they very often do. It truly was a piece of paradise. The rooms were clean and well decorated, the bar was great, the reception area was great. When we arrived at lunch time on a Thursday they were pressure washing the hotel, which made a of noise, but we understand this is necessary at some point so it's not a big deal. We did encounter a bit of rude waiter at the bar. After we ordered a Cider the waiter asked my girlfriend:"Jeez, Where are you from?" Not quite sure why it matters if the waiter likes cider or not. On Saturday afternoon a party of 25 people came to the hotel with lots of grocery bags and started camping out at the pool with 6 children. We saw a lot of them leave through the back later in the day. They definitely did not all stay at the hotel.
The pool area is really nice. It has a good bar and lots of space to lay down and relax. Very kid friendly. The pool is huge. The staff was also super nice and attentive. Also free parking, which is included in your resort fee. In the first room we stayed in the AC was extremely loud. My boyfriend barely slept because of the noise. The bed didn't have fitted sheets, it was just a large bed sheet tucked in. It came off in the middle of the night. After that's we were able to switch rooms at no extra cost which was great. This time the AC was okay but again no fitted sheet! The walking shower floor was very dirty. It wasn't a horrible stay but I didn't feel comfortable for the most part.
The pool was beautiful The toilet in our room overflowed the first night we stayed and they never fixed it. They gave us a plunger. We used the bathroom by the pool for the remainder of our stay which was an entire day and night. When we checked in the room phone didn't work and once again they never fixed it. They said they would call someone but they didn't. It was not fun going to the bathroom in the middle of the night outside the room in our PJs and not being able to call the front desk to complain. Also it was close to $700 for the nights. Way too expensive to use a bathroom by the pool and not be able to call the front desk
- Great Customer Service - King Bed felt wonderful - Rain shower felt amazing as well - Beautiful Pool side with Tiki Bar - Great Concierge Service - Before arriving, received text confirmation for a King size 2nd floor suite. Once we arrived, they mentioned that it wasn't available BUT we did obtain a King Suite that was close to the pool and entrance and the room was well maintained.
nothing I book two double rooms, and when I got there, I got one room with a broken door, you cannot even open or shut that door by yourself. The other room only have one bed, and they asked one us to sleep in the tiny sofa there. And they did not informed us before we saw they room, and refused to give us whole refund. CHEATING customers. Your travelling mood will be killed if you stay in this hotel!
the employees were great
Television didn't work, no one available to repair it. No coffee in the urn in lobby. Had to go to the bar for ice. See sbove
Great staff, very helpful, quick wiht a smile. No problems whatsoever.
Room was comfortable and staff was courteous The gym had multiple exercise machines that were broken.
Tastefully done. Excellent staff, extremely helpful..
Hotel was clean, nice room, very comfortable bed. The pool was on the cool side. Hot was not working. Only regular coffee,no decaf.
The front desk staff was outstanding. They were extremely helpful,friendly and eager to make our stay enjoyable. I want to especially mention Jenna, for her desire to do everything she could to make our stay comfortable. Rooms are spacious and comfortable. The rooms facing the Main Street are subject to street noise at night. Avoid these rooms if your a light sleeper. We moved to a room facing the pool for the second night and it was much better.
Partial ocean-view room had a great balcony with a beautiful view. Room was clean and very comfortable. We enjoyed the hammocks at the Sand Bar and watching the sunset from the pier. Great location on the water, but close enough to Duval Street to enjoy all the restaurants and clubs with ease. The hotel restaurant was also exceptional. Would definitely recommend!
Ocean view with balcony sitting area. Pool with bar and food available. Quiet but an easy walk to all the fun of Duval street.
Staff was exceptionally friendly and responsive; location was a quick walk to anywhere; rooms were quiet and comfortable. There's a nice Cuban food stand across the street for a quick breakfast. The poolside staff made sure we had what we needed at all times and the lunches they deliver to poolside from the cafe' were great. Couples' massage was very relaxing. Can't wait to return!
Nice and clean facilities, friendly staff, and location was outstanding. Love the hammocks for taking a nap in the afternoon. For the price you pay, the rooms are a little on the small side. After an evening on Duval Street, went back for a nightcap with my son. The rum runner I ordered tasted a little funny, but my son and I agreed it was ok. After drinking it, was advised by bartender he made it with all 151 rum because he was out of Bacardi at the time, "hope that was ok." Not what I needed for a nightcap. Another bartender on site, Arjay, was outstanding and personable.
Absolutely loved this hotel . would most definitely go back .
Rooms and food were amazing. Beautifully kept facility. Great views and nice beaches.
The staff is very friendly and accommodating. Rena and Luis were great staff that made our stay extra pleasant. My husband and I are expecting our first child and they surprised us with sparking cider cookies and a baby picture frame. Rena especially went out of her way to make our stay and enjoyable one. We decide to stay four nights instead if two and they discounted our rate. I didn't want to leave.
Beautiful, great staff. I stayed last year with a friend and we had a great time. This year I had found out it had bought buy a corporation. What this proved to show to me is, no more smoking anywhere on the premises, jacked up prices, and no floaty's. In the pool. No robes or conditioner in the bathroom. Although small things, it really changed the experience when I had previously been so impressed. Will be looking for a new getaway next visit to key west.
The location is good. Close to the downtown. Our room. It was next to the service area. They parked their cleaning dolly's in front of our window and had loud conversations from early morning. We couldn't look out the window as the maids were right in front. So much for ocean view. The door stuck to the point my wife couldn't open it. The AC unit was very noisy. Like on old ice machine. We experienced this when we returned from dinner and a night out so it was late evening, we didn't mention until check out. We we mentioned the morning of check out they were indifferent. Said we should have called maintenance in the middle of the night,
I am writing this review almost a year after out vacation at Sunset Key. Yet, I feel a wave of calm wash over me as I reflect on our stay. It is a lovely place. Lush landscaping, white sand beaches, an occasional hammock overlooking the water, quiet. It's a short ferry ride away from the hustle and bustle of Key West. Yet, it's a world away. We visited Key West daily during our stay, but always looked forward to returning to our retreat. The restaurant is fabulous. Excellent food, excellent service, with outside tables at the edge of the white beach. We enjoyed it so much that we ate lunch and dinner there almost every day. The cottages are every bit as lovely as the photographs on the website. The porch was a delightful place to spend each morning reading over the complimentary paper that had just been delivered along with a basket of freshly-prepared pastries. I cannot wait to go back.....
We had an amazing stay at this facility. The cottages are extremely comfortable and romantic. The views were only surpassed by the company I was with.
I would definitely stay here again. The island is serene, beautiful, and only a 5 minute ferry ride from Key West. The new Latitudes restaurant is wonderful - excellent cuisine, attentive service, and right on the beach (some tables are even set in the sand!).
My husband and I spent our 39th anniversary at Sunset Key Cottages and were delighted by the peaceful setting and easy access to old town Key West. The cottages are spacious and beautifully appointed, the beds are indeed ''heavenly,'' and the garden views are as pretty as the ocean views. Bring your beach shoes because the beach is pristine and private but the shells can be sharp. Dinner served on the beach under a full moon was the crowning touch and we will definitely be back.
location and surroundings - beach no, they did end up putting us in a larger cottage - 2 bedrooms instead of the quaint 1 bedroom we were expecting.
First time writing a review. Very disappointed in our stay (we are still here). Couple points - Positives 1) fantastic setting and the Cotteges are solid - great for families 2) Latitudes restaurant is very good Negatives 1) Check in is a difficult - The cotteges are a sub set of the Weston Sunset Key resort. The cotteges are supposed to be high end - We checked in and had to wait 15 to 20 minutes for someone to show up at the desk. After waiting - for awhile - three people showed up all at once from the back 2) Concierge - booking things to do in advance was nearly impossible - we called three times in advance. Once - we were put on hold and I gave up. Second time it just rang. And third time - she said she'd call back and never did. Finially - we called a fourth time and got ahold of someone who was helpful. That said - Jenny (from Wisconsin) is fantastic. She has been great since we've been here 3) Beach - bring your shoes. Its exceptionally rocky. Fine when you are wearing surfing ...
My wife and I travel often and like to stay in nice places. Sunset Key is the best by FAR! Get there before you die. You will never forget it. We find ourselves comparing every other vacation to our time spent at Sunset Key.....nothing compares.
If you can afford to splurge on your accomodations, this is the place. A skip across the water with all the access to Key West but a nice break away from it too.
Every time we come back to Sun Set Key it gets better! This is our favorite family Vacation.
Nunca me alojaría aquí de nuevo. Tiene chinches y cucarachas. Personal muy maleducado que no quería hacer nada por nosotros, cama rota, no limpiaron las habitaciones ni una sola vez.
Era agradable tener acceso a las instalaciones todo el día en el día de la salida. El personal fue desagradable en el momento de la llegada, la habitación era muy anticuada, las puertas de armario estaban rotas y desconchadas. Me desperté y vi una cucaracha en el suelo. No vale la pena el dinero.
No merece la pena por el precio. Entras y huele a moho. No hay playa cerca. No hay internet. No nos volveremos a hospedar ahí.
Un montón de palmeras, zona para sentarse frente al mar y relajarse y desayunar El camino para entrar y salir con el coche no es práctico
Me gustó el desayuno y las habitaciones eran bonitas y cómodas. El hotel estaba a 5 minutos de todo. La habitación no necesitaba mejoras. En verdad es una habitación con dos camas, cuarto de baño y tv. Nuestra televisión no era una pantalla plana pero y qué... Me pareció que por el precio, fue genial. El personal parecía un poco desorientado con las normas del hotel. Había una falta de comunicación entre los administradores y el personal.