La piscina está climatizada a la temperatura perfecta. El spa y gimnasio tienen muchos servicios adicionales. Las camas estaban limpias y eran cómodas. El personal fue excelente y profesional. McDonald's está cerca si lo que quieres es una comida fácil. El transporte desde/hasta el aeropuerto era una gran ventaja. Tuve una estancia tranquila.
Algunos miembros del personal eran un poco estirados y no tan agradables como uno se espera en un hotel Barceló.
Todo el mundo era amable y servicial. No siempre incluyen WiFi gratuito. La última vez que me alojé costaba 10 dólares extra.
Demasiado cerca del aeropuerto. Se pueden oír los aviones desde la habitación. Algunos de los empleados en el vestíbulo no son amables. El buffet de desayuno era bueno, pero el servicio era pobre.
Hotel was clean and quiet. Breakfast wasn't included with my reservation and it also wasn't worth the price. There's a way better and cheaper restaurant right next door.
The food was good, the problem was I was on business trip and the kitchen isn't 24 hours. The hotel is in dire need of renovation.
The hotel rooms are excellent, very spacious. The hotel is very well located and the staff is very friendly.
great location, very Clean, great people, and service Gym needs a makeover. Restaurant is over price and the shuttle service should be free.
Muy práctico. Cerca del aeropuerto. Un gran servicio de lanzadera Camas. Podría ser un poco más limpios.
Lugar muy agradable. Cerca del aeropuerto. Mi cama era terrible.
Limpieza y en general de lujo y calidad.
Hotel convenientemente ubicado cerca del aeropuerto después de un largo vuelo. Restaurantes cercanos también! Las comodidades del hotel geniales, así como su gimnasio. Deliciosos desayuno con zumos caseros! Todo el personal era muy amable y servicial. El conserje era muy servicial ayudando a encontrar transporte local. Sinceramente no puedo decir nada negativo. Recomiendo el InterContinenetal Real Guatemala!
The costumer serviles is not good
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.
They claim the beds are queen, but I'm sure they are smaller.
very comfortable and clean. Very nice place to stay in Guate.
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were. The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
It was not well kept, our room was outdated
Staff was excellent and very helpful. Rooms were very comfortable and kept clean. All appliances were working. Remodeling going and construction was being noisy in the morning. Other than that it was a great experience.
The staff was very courteous and polite. The hotel is going through a major remodeling which is not communicated. There is literally construction noise from 7am to 7PM. Additionally, there seems to be a problem with the showers where it goes from hot water to boiling hot water.
Very clean and quiet. Shuttle to airport leaves early and is very convienant. Hotel was under renovations. No snack shop. No vending machines. Swimming pool was closed. Unless you wanted to eat in the hotel restaurant everything you needed you have to leave the hotel. Leaving is ok in the daytime but most suggested that after dark it's safer to stay inside the hotel. If you go out don't have anything in your hands. ie phone, camera, purse. We were very disappointed that when we checked in as a couple we were given a room with two dbl beds instead of a room with one bed. Room was cramped and since we spent so much time in our room it would have been nice to sit and watch tv and not always have to sit on the bed. View from window was a nasty look at what must be the maintance area with hot water heaters. The hotel didn't seem anywhere near full so we were disappointed with our room with no view and two beds when I'm pretty sure nicer rooms were available.