Superior room very comfortable. Quiet and peaceful and with a very good view of the bridge and the channel. Real good overall maintenance I was really badly treated on 15/10 Friday night by a waiter of the restaurant. He had just ignore me twice time waiting to be escorted to the table as It was required by the signal. I went close to him and asked if I could seat in one of the free places, but he started to shout very loud that I would wait outside, besides the finger pointing to my face. It was really aggressive and I was completed offended. Since I'm a polite person, I've just told him that I would be doing a complaint about his behavior. I've turn around and went out, but the man just follow me like if he was almost pushing me out. do not use the restaurant of this hotel. I've made a complain to the front desk some minutes later.
The restaurant served a good breakfast with plenty of choice. It was in easy reach of public transport On check in - in the afternoon, one of our rooms had been cleaned but the bathroom was dirty, and hadn't been cleaned while the second room was n't ready. The next day, the room wasn't cleaned altogether when we got back in the evening. Beds were unmade, linen not changed, tea cups not washed, and complimentary tea not replenished
From the moment you enter, all the staff are helpful and courteous. Great breakfast. Wide selection of foods to choose from. Dinner menu varies daily. Well prepared! No English-language newspapers.
Considering Swedish prices we thought it was good value. We paid the full price in advance of course, with no cancellation allowed but for a quality hotel like Novotel it offered excellent accomodation.
Decent sized and comfortable room with great view of the river and bridge.
Excellent rooms, beautiful village, wonderful staff - we will return
Watching the river traffic, using Alvesnabben (river bus to city centre), walking along the river, interesting old buildings, easy access to city centre and archipelago by tram. Helpfulness (mostly) of reception staff - full marks to Edouard for finding a classical concert for us. Spacious and comfortable room. Excellent breakfasts with food intolerances well catered for. Book with helpful Gothenburg information in room. Dinner menu in our view unexciting and overpriced.
Choose Novotel primarily for it's proximity to excellent restaurant "Sjömagasinet", one of Gothenburgs (and Swedens) top food stops, especially regarding seafood. Novotel Gothenburg is nice (and well worth it's price) but can be jammed with kids during high season (July, primarily) due to the hotels policy of allowing guests under 16 to stay without extra charge to the booking. I would not mention this if it was a minor problem, but the usually excellent breakfast experience can easily turn into kindergarten bonanza if you hit the morning tables at the wrong time... Be warned.
The hotel is comfortable you get value for money breakfast is very good We dudnt like the buffet at dinner
The room had a very nice view over the fjord. With the water taxi the city center is within easy reach. The room appeared a little old-fashioned. The parking lot is not secured, a warning to be especially careful would have avoided a burglary.