Las habitaciones son muy lujosas. Personal amable. Buena comida en Urban Kitchen. La ubicación era privilegiada para llegar a todos los museos y el centro de la ciudad. Más de 2 horas con retraso la hora de llegada. La compensación era básicamente una copa en el bar. Le ocurrió lo mismo a muchas personas. Cuando finalmente nos dieron las habitaciones, no había toallas. Para el precio que pagamos y las estrellas del hotel resulta muy decepcionante.
The location The customer service from employees was horrible when I went up for breakfast. Was going to be my first time staying at this hotel. After I found out they don't do COOK TO ORDER BREAKFAST like most embassy's and my room wasn't ready when I checked in as promised and the employees weren't friendly. I decided to take my business somewhere else.
Management is terrible and has no heart. It's all about policy. They refused to cancel my room and credit me the day of my intended arrival even though I had a medical emergency and couldn't make the trip. I will never stay here again and hope you do the same.
The staff was great and very helpful. Our room was nice, very comfortable and clean. We liked the location as it was walking distance to some museums and also a Starbucks! Snacks in the early evening and free breakfast was a nice extra. I would definitely stay again at this Embassy Suites. My stay would have been excellent had it not been for the very long wait we experienced with parking. We were aware that it would take about 30 minutes from the time we called the parking attendant to have our car ready for us at the front. We called right after we finished our breakfast, went to our room to gather our things and check out. Once we checked out we waited in the lobby for our car to be brought around about an hour. We finally asked and were told that the desk had not told an attendant to get our car ready. They got right on it but we ended up waiting about another 25 minutes for our car, making us late to our outing. Had it not been for this issue I would rate our experience as excellent.
Staff were extremely friendly!
We love staying at Embassy Suites with our two kids (6 and 8 years old). The separate space is terrific for letting them go to sleep before us. The included buffet breakfast makes mornings easier too. The physical property is very dated ... only one of the three elevators was working as we went to check out at 9:30 AM, so we walked down 18 flights of stairs. I feel really badly for the cleaning staff who are competing for space on the elevator in order to turn over rooms! That said, every single person we interacted with had five star customer service and a great attitude. For the price, I'd definitely stay here again, but there's nothing luxurious about it!
breakfast room had a musty smell
Convenient location for City travels. Appears to be reasonably clean. Good value for the expense. The hotel is dated and well used.
Great Hotel! Perfect Location!!
Everything. .. N/A
Given a great room with tons of space and nice views, thanks so much! Cleaning staff were so pleasant! We were turned away from the breakfast because we arrived at 9:29 and "there were already a lot of people in there"