The Receptionists were very helpfull when I required help to find a tyre firm after having a puncture
Staff were extremeley good and very helpful
The hotel was near the airport and looked good from the outside. Multiple issues including price cheaper on hotels own website.
We were taking a very early flight from Robin Hood airport. Staying at the Ramada took all the stress out of "getting to the airport on time" We just stroled across to the check in desk, then got on the plane. No issues
Very clean well run hotel, staff very helpfull. Rooms excellent well fitted out. I considered the bar prices to be slightly on the high side.
New hotel, nice and clean and very friendly staff None
Very airy - the restaurant area is well lit - The lounge/bar/restaurant area has been very tastefully used with the space available. Not a bad point just our personal opinion - The night we stayed it was freezing - There was no extra bedding and the wooden floors were too bare - In the summer it may be adequate but not in winter
Clean, warm & comfortable. The main entrance is at the rear. This is not apparent even when entering the car park. It is natural to try and reach the front of the hotel where one would expect to find the reception. But you can't drive there!!! After walking along a narrow path with luggage and a disabled wife we reached the revolving door at the front. This revolves too quickly and bites at your heels - my wife wouldn't even enter it and it had to be 'disabled' for her to get through. We then found the reception at the rear and the adjacent automatic sliding doors. A simple sign in the car park directing you to the entrance at the rear would have saved a lot of hassle.
Internet - ired access strange (Ethernet cable in my room would not connect to my pc). Wireless access in lobby very slow - until I mentioned it to staff then it speeded up. Odd!
The comfort of the room and the hotel in general; excellent cuisine and good service.
Lovely suite with luxurious bathroom. Excellent coffee at breakfast. It ended to soon
Great location - from Airport and amenities. great atmosphere - an oasis away from the crowds. Not applicable
Three small comments. 1, I thought the Lady in the breakfast area was speaking to a Dog when she directed us to are table. 2, The picture on the internet was nothing like the room which i stayed in! still very nice but not really £135 worth. 3, Under the left bedside table was somebodys dirty sock which i put in the bin
The restaurant was excellent
spacious, luxurious suite with a huge comfortable four poster bed fit for a queen everything was lovely
The room I was given was large and comfortable and was better than I expected. Everything was fine
Comfortable and spacious room, traditional yet modern en-suite and Excellent breakfast
Wedding party was very noisy in the corridors till the early hours making it difficult for other guests to sleep.Maybe you do not value normal guests.A very expensive reataurant menu yet my Guest was left with very little choice of a vegitarian meal.I think there was only one very unimaginate main couse item and she had to choose from the starter menu.
Noise from two wedding parties
fantastic photo's of the rooms, looks great from the outside, the discoint looks like a good deal smells of stale water, food really really bad, made by a child, broken remote, noisey, dirty carpets, odd attitude from staff!!??
Business meeting Not having a trouser press in the room
Nice, friendly hotel centrally located within the heart of Doncaster town centre.
bar /restaurant modern and reasonably clean Bedroom very outdated as was bathroom. Our room directly above function room, extremely noisy
no internet access
The only thing pleasant about this hotel was the sleep I had after travelling all day Worst service ever....half the staff dont seem to be capable of their given job
Very hot, no air con and poor parking arrangements
The location The room was smelly and dirty and the towels had make up on them
Room was very clean, the bed comfortable, very central for shopping or clubbing. Due to its location it was a little noisy due to late night revellers, the car park is very small and was full, had to pay to park elsewhere.
Location excellent staff helpfful
el entorno que lo rodea, está situado en una zona muy bonita. Además las habitaciones son muy cómodas y acogedoras el desayuno es demasiado caro, debería ir incluido en el precio de la reserva
Nada Todo (la cama, el aseo, la habitacion, esta viejo y mal conservado).
Value for money. Comfortable rooms. The price varies. They won't match the price on reception, that you can book on Internet.
Rooms were clean and tidy. Bathrooms were nice. Function on beneath our room until midnight. very loud despite hotel knowing we had our 3 month old baby staying with us.
no comment. no comment
as we were going to the races the location was perfect. the staff were great and we even got there to early for check in but they gave us our room early so we could frehen up for our day out after the races we went back to our hotel to relax and have a couple of drinks in the bar. i was astonished to find that all seating had been removed from the bar to accomidate racegoers, as residents we had to go to our room to sit and relax when we came down later the bar still had no seats so we went straight in to town centre .
The staff were very helpful and friendly, the room comfitable and the breakfast was freshly cooked and delicious
Very large flat screen TV in room. Large bathroom. Plenty of storage space. Room had it's own character. You can see the racecourse from the hotel, it's a only a 2 min walk. There was a leak in the bathroom but this was caused by the people in the room above. The room faced directly on to a noisy roundabout, but we knew about this in advance.
Room Customer service was appalling! A wedding party over ran the hotel . we couldn't use bar or restaurant . it was even difficult using the stairs!!! Very noisy.
Superior room great with fab jacuzzi. Nice cooked breakfast. Friendly staff. Big soft Super Kingsize bed. Our only complaints would be that due to there being a wedding on on the Sataurday we were not able to get a bar snack til 8pm instead of quoted 6pm and dinner started at 9pm instead of 7pm. Also check out time was stated as being 11am but as we were not being collected til 12 noon on Sunday I asked if we could check out later, which according to the brochure was possible if we paid extra but I was told No and given no reason.
Good breakfast, pleasant room. Well located for the race track (we weren't going there, but many guests were), outside the city center. The vaunted WiFi access never worked. Eventually the staff let me use an antiquated PC behind the reception desk to send an essentiall email, but no one could ever get us a connection from our room or even from the lounge. The staff were very pleasant but unable to help. Clothes fell off the hangers because they have to fit sideways on the hooks.
the friendliestof staff customer care skills excellent the bed but that is down to preferential taste
Beautiful property, worth the visit to sit in the big hall, food was good, staff friendly, Lots of hot water in the shower, free wifi. Had a single room and it was small, bed not very comfy but it was cheap.
Great food. Good service in the restaurant especially the manager guy who worked Sunday night - he was outstanding. Great location - the grounds were always beautifully kept. No bath! We were looking forward to a relaxing bath or two! Also, never seen a bathroom so badly planned - the toilet was facing a wall... Which gave you hardly any room to sit... Very bad!!! (Newnham suite) Also on arriving & trying to find the hotel - we could not find the hotel - took us ages - Terrible Signage!!!
The leisure facilities were very nice and open at convenient times. I had to ask the reception staff about everything ie location and times of leisure facilities, location/time of breakfast, location of bar/restaurant. I should have been provided with all of the appropriate information on arrival. The room was nicely spacious but only terrestrial TV available which is pretty limited these days. I don't use TV much but when travelling alone it is sometimes nice to chill out for an hour or so watching TV so Sky or Freeview would be an improvement.
Staff were exremely friendly and helpful. Hotel was clean and the food was well presented and very tasty None
Overall everything Was not able to shut the bathroom door
Beautiful rooms, lovely spa facilities. Staff made you feel welcome. Not enough information on things like breakfast and room service. No welcome pack in the room. Very loud in the mornings - got woken up at 6:30am by banging.
The location was very quiet with no traffic noise The room was cold on arrival and took a good few hours to warm up
Excellent waiter service & food at breakfast. Clean & tidy Free parking Accommodation generally 'tired' - eg old and faded curtains, which wouldn't quite close, hardboard of bathroom door coming away from central core, light above mirror in bathroom not functioning, cracked window pane. Absolutely no details regarding the hotel (eg restaurant times, room service, facilities available) in the room apart from, rather oddly, a wine list. No safe deposit box or iron. Telephone, but not obviously possible to contact either other rooms or main reception. Room size just about adequate - though it would be wrong to say you couldn't swing a cat, you'd have to have short arms & a small cat! Large area of apparent damp around socket points in single room used by one member of the party.
Room was very nice in the new wing. No telephone in the room, pool is quite small although adequate. Reception staff poor on both checking in and out. Breakfast staff not very attentive
The old world charm and the magnificent settings on the golf course. Also the real feeling of ambience
Not enough tea & coffee in rooms
Could not fault the hotel or where it was situated. None
The room was very nice n staff very friendly and helpful The only thing that let our stay down was the cooked breakfast my husbands srambled eggs were grey inside the sausages not very cooked .it was a waste ov money cis we didnt eat it .we would stay again but not waist money money on breakfast
Excellant location walking distance from station car parking available very good buffett style breakfast None
Excellent staff; Quiet room; Clean and comfortable bed; excellent service; Hair dryer a little too low.