As an alleged five-star hotel, The bed linens and ropes are OK for comfort. The size of the room is also decent. They have BBC, French channels. The breakfast is poor: small restaurant, lack of choices, too many people and the quality of food is far from anything five-star. I came back to my table with food only to find all other 3 chairs I wasn't using intact but the one I was sitting on just somehow vanished, gone. And the fork and knife and plates were still resting on the table. Haunting! I looked around and saw probably my chair being seated by a mid-age women in the alley, who was enjoying her food and chatting with her friends. The room was a smoking one. Hate smoky air. The View: window opens to the roofs of shabby building and the cramped city skyline in polluted smog. The design of the room is rather strange. The cleanliness could have been much improved on the carpet, the surface of the sofa, etc. to live up with the five star rating. The cheap pack of for-sale toiletries, bottled water of a new local brand, and box of Chinese tea should be removed to upgrade the taste. The TV is small, not high resolution, and cannot adjust in any direction, not to mention using your USB for your own movie. The tea bag and nestle instant coffee reminds me of a basic 3-star facility. Guests had better go through the full price list of every single item in the room, from bed head board to tea spoon. The completeness of the items you can or cannot see really frightens you to death of damaging the cheap setting. The location: the hotel hides itself in a crowded and dirty residential complex. Reaching there at night is a challenge of GPS. The check-in staff was a cold poker face. He set me aside waiting and dealt with some other guest behind me while being unclear of my booking, no explanation nor guilty feeling. Actually, on the twentieth something Floor, it shows it belongs to some service apartment company. Where am I? A real five star hotel or an average service apartment I find easily find at half the price on the Internet?
la ubicación y la tranquilidad de la habitacion. Ojo! Solo en la planta executive Tuve que cambiar de habitacion 2 veces. La primera, era una habitacion vieja con olor a moho. La segunda era muy ruidosa por la mañana por el tráfico de la avenida. Finalmente me cambiaron a la zona executive, que está realmente bien, aunque el precio es elevado.
Buena decoración. En el Check out me cobraron mas cantidad de lo que había consumido en minibar, y además me cobraron por internet que supuestamente era gratis, según me habian dicho en el Check in. Se hacian los que no entendían ingles cuando reclame por esto.
It is a big hotel and always have available rooms. Know by taxi drivers to find it ... I had a problem with the cashier and the "deposit" that they ask to pay. Recetion said me an ammount and they made me pay double price as the room cost.
I requested since booking to stay in the non smoking room, but the staff still put me in the smoking floor. So I requested to move and they move me to the room where smaller and cheaper than the cost I paid. So I denied to take it, finally, they moved me to the non smoking floor in the type of room that I booked. And it's such a waste of time!
Upon checking in and having booked a standard room I got a suite with separate bedroom and 2 bathrooms Super hotel
. he food is terrible.....the breakfast is so bad,i was sick one day.I was charged one price leaving and as i was in a hurry didnt check the receipt.they then took another 2ooo aus dollars off my creditcard without my permission....now i have to check who and how they took it.
The size of the king size bed was great; the breakfast buffet opening hours were good (you don't have to rush). The room and halls of hotel look old; the bedroom was spacious with big bed but everything looks old with no real facilities. The TV was small and very, very old. All of this would be very acceptable for a budget hotel but not for a hotel this type. The value for money is quite poor.
Friendliness of Staff. English Level of the hotel staff was poor. I found it quite difficult to communicate and understand their speech.
I like the hotel because eventhough they never received the reservation from booking.com: they gave us the room at a good price.
Room upgrade and free bus to the international fair Travel desk wanted 7% to use credit card. Desk staff inflexible
shuttle bus to canton fair. bus stop to HK. food is convenient at that area. 5th floor italian resturant is 50% discount, valuable. to MTR about 10 min. I stayed 4 nights, one night they forgot the bath gel, and sampoo.
nice bath room arrangement in the rosedale room (Floor 26) money exchange limited to 200 USD only
traffic and shopping old decoration, old furniture, old equipment, all are not worthy of the room rate
Su ubicacion el personal no habla ingles y es poco amable no es de gran ayuda cuando se le solicita o pregunta algo
me quede en la habitacion Buisness pero creo que por pocos dolares mas te quedas en la executive que es mucho mejor con mas facilidades,pero en genereal la atencion, el desayuno, la limpieza, la ayuda todo le doy 5 estrellas y quizas mas nada, me encanto todo.
Muy buena ubicación, y personal atento. Un dia la habitacion no estaba lista a las 5pm, pero apenas llamamos a house keeping vienieron a hacerla.
los botones de recepcion el personal de la recepcion
Es la situacion del hotel que es muy ventajosa para nuestras visitas en la ciudad las habitaciones deben ser renovadas ya he estado bastantes veces y necesitan una renovacion . El desayuno es bastante pobre no hay variedad de fruta y para desayuno continental es muy pobre
Excelente la limpieza y atención del personal. No me gusto la relación precio producto comparado con otros hoteles en Guangzhou
La ubicacion Las habitaciones muy viejas.
La atencion y las instalaciones excelentes, la plaza comercial adjunta muy lujosa y muy buenas marcas
La ubicacion del hotel. El servicio de internet es muy pobre y las habitaciones son muy viejas.
La ubicación y el desayuno La conexión wifi era demasiado lenta. La habitación para no fumadores tenía un fuerte olor a tabaco.
It is near the East Railway Station and Metro Subway. Also near to PO Park Plaza which have several good restaurant to choose. Price was high during the Canton Fair.
Good value for business The al a carte food in the restaurant was not good. Ordered snails and delivered shrimps on fruit. Ordered seafood fried rice and received fried rice with a little seafood withe a chicken joint thrown in!
Just the stay They charged us more than what we booked from booking.com. The staff was rude and we argued for 1 hour at cherckin. They blamed the rate change for 40USD increase which is impossible. Next morning we had to rediscuss with the manager and finally they agrees to lower it a little. But at checkout agin they made the same mistake.
Convenient, friendly and efficient, Breakfast. Not really the western type as advertised. Breakfast restaurant could be cleaner too.
everything my ipod and sound device was stolen by room service, construction behind the hotel start from 6 am