The staff were very helpful and courteous. The hotel facilities are also very good all in all a very nice hotel
Quiet and comfortable.Friendly staff.
internal decoration and the facilities were excellent... Nothing....
Excellent design, comfy rooms.. As we did not spend too much time at the hotel, i can not give a full review. But we were satisfied from what we had experienced.
Excerllent staff and quality
Very comfortable and well equipped hotel in city centre. A bit expensive on food and drinks.
The location is very nice. Though it is not the very center - still convinient and not noisy area. The staff is mainly helpful. They were not checking my mini bar for the last4 nights, actually did it only on the very first day of my stay. Therefore I was not getting coffe and etc. supplyes but for me personally it did not matter that much. Anyway this was the minus...
Although I stated -while booking on your website- that we were the honeymoon couple at this hotel, the staff of this hotel told me that there was not any note like that... Either your website does not work properly or this hotel is not that professional... I had to insist that I booked this room as a honeymoon couple and then we got the special service for the honeymoon couples. breakfast was poor
Friendly staff, spacious rooms, quiet location
I enjoy staying at this hotel. It was very confortable, and luxury. The staff didn't speak english except some of them and missing maps in english
new and fantastic rooms with some great styled features......bath in the room! great for romantic couple.
Swimming pool, and the jacuzzi was closed.
The location is good, the rooms are very comfortable They have some problems with the shower - the water pours into the room sometimes. The breakfast is good, but waiters are not.
Friendly hotel staff. Good location. Modern & comfortable rooms. The decoration of the ballroom and the entrance was a little exagerated. Too orriental for my taste. I liked the bedroom.
the location is very good, at the bisness center of Ankara. The room is not large but very comfortable, the breakfast is very good. I liked swiming pool and SPA. only 2 elevators
Design Car parking area
Design, Comfort, Breakfast Bad Wi-Fi, Bathroom in room, Small
I really like the brakfast and also verity of items Bathtub spa lamp and more were not working or available
This hotel is fantastic and the staff were excellent,very polite and courtious. Although its not exactly central, but by taxi It tooks 5 minutes.I took my wife there for her 40th Birthday and during the day we walked to 365 Mall (highly recommend) which was no more than a 10 minuete walk from the hotel, Before booking this Hotel, I read lots of comments about the location,decor and prices. The location is fine, the decor is lovely (essential lobby). Great Hotel and Great memories - highly recommmend
Very friendly staff, clean rooms, great design. Staff level of English quite poor though, although they did try very hard to help us. would stay there again.
The design of this hotel is fantastic, fun, and hip. The rooms and common spaces are equally attractive, with comfortable beds and baths to enjoy privately and a bar and event room to enjoy publicly. I hope this hotel picks up more business as it was practically empty the evening of our stay. It's a great find. Find the hotel proved to be the challenge, since we were using a GPS that probably hadn't been updated. Not until the morning did we realize that we could have approached the hotel from another area of the highway and probably been there an hour before we actually arrived the night before! This area is being developed and was picked up by my Iphone4 gps, rather than the one we rented from the car company.
The Staff where amazing, they could not be anymore friendly. The room was not 5 star (2 tops), it was very disappointing for a beautiful hotel. I change rooms to no success, they seriously need to update their rooms.
There was a cockroach in the room I checked in. The room i was offered afterwards had a broken TV, blocked drawer and drinking glass wiıth old cigarette ash. The toilette had a bad smell and the room was next to the elevator. I asked for another change and was told it was not possible because all standard rooms were taken.
locaton,food. AC,Age of the hotel.
Rooms, hotel facilities No
The location and quality of the hotel makes it one of the few places that you can stay with your family in Ankara at these prices. Breakfast was also nice. we had the triple room which was originally a double room with an extra portable bed, so it was not very spacious.
Very good room, clean and nice. with nice staff
At the second day they changed our room and presented us the Fruits as an apologies The first night was horrible - at the disgusting room, smelling everything, old furniture and very old bathroom.
Modern Hotel, good location and helpful staff.
her staff eshin
que te puedes tomar un café, te, etc. sin pagar. Habitación pequeña y el ruido del aire acondicionado.
We only like its location. It is in the city center. That's all. But we don't like this hotel. Many of the foreigner businessmen prefer to this hotel, but their desk clercks don't know and can't speak English fluently, so you can't solve your problems easily if you are an American or British. So they should be carefull when they choose a desk chair. ALSO their Wi-Fi was really terrible. It didn't work in the room. I lost all of my documents while I was working, because Wi-Fi oscillated during the whole night. That was terrible for me, I couldn't sleep during the whole night because I couldn't finish my works. Many of the foreigner businessmen prefer to this hotel, but their desk clercks don't know and can't speak English fluently, so you can't solve your problems easily if you are an American or British. So they should be carefull when they choose a desk chair. ALSO their Wi-Fi was really terrible. It didn't work in the room. I lost all of my documents while I was working, because Wi-Fi oscillated during the whole night. That was terrible for me, I couldn't sleep during the whole night because I couldn't finish my works.
The staff did their very best, nothing was a problem, friedly and customers really seemed to be important as it should be. Food in the restaurant was very good, above my expectations from tast as well as layout point of view. Many restaurants and shops nearby on the same street. The hotel even called me asking if I wanted a pick-up from airport. Because of my skandinavian background I'm not used to the morning wake-up by the mosque praying "notice".
This was my second time in this Hotel. The staff are nice, knowhow and helpful. If you are an Iranian looking for some place near U.S. embassy this would be the best choice.
Could not pay with Amex
The goose feather pillows are very comfortable. There is kettle, water, tea and coffee in the room free of charge. Location is crowded but is the best part of Ankara. I enjoyed my stay in Ramada. Internet is free but the speed is not enough.
Roomd very comfortable. Excellenet location! Limited English among staff; however, they triy hard to staisfy guests.
It is a wonderful hotel. Staff are friendly and the receptionist could speake English. I got a welcome phone call from the manager of the hotel which was so cool. The internet connection wasn't good. But, I believe that it is not hotels problem as other friends from other hotels had the same problem. I guess it is a general issue in Turkey.
The breakfast buffet Room services, and it is way too expensive for the money
location, hotel staff very small room, it is expensive when it is compared with the same range of hotels in europe
Location of the hotel was excellent. The room had a wonderful large terrace with magnificent view of the city. Breakfast was good. We were cheated. The ad at booking.com was misleading and plane false. We were sold a "large suit with jacuzzi and access to the executive club" for 3 people.We were given a regular room with an extra bed. When we refused the room we were given a tiny so called "oriental suit" with a shower and beds on the floor. Finally, we were given a small suit with a bath tub (no jacuzzi) with a large terrace. We were told that in fact the hotel does not have such a suit as advertised and that it must have been a mistake. The suit was so small that when they brought the extra bed, they had to remove the tiny couch to make room. There was no executive club. At -b3 there was a tiny room with 3 threadmiles. The tiny sauna was used as storage room.
Clean Breakfast was minimum as expected
My suit and manager of hotel
The staff was very friendly and helpful. The location is perfect and its near the metro. Rooms clean and bed comfortable. It's not what would be considered in Europe as 5 stars hotel.
Excellent location, good size room, modern, very attractive reception areas, friendly, effcient staff, excellent value for money
Indeed nothing intresting but a clean and comfortable bed to sleep, I would never again spend my time going there since they insisted me to pay only by cash????????????? Stafff
staff & location the room could be more clean.
The accomodation is good, the staff is friendly, the price was fair and breakfast was excellent. The Hotel is located in Bilkent, which is in the south of Ankara and quite far away from the city center but near the Bilkent University. It is ideal for conferences, but for business trips a hotel in the center of Ankara would suit better. The staff is friendly, the accomodation is excellent for a five star hotel in Turkey. If you visit the Bilkent University, this hotel is ideal.
It's at the most elite part of town nested between two universities and good transportation available. They have problems with hooking up booking.com to their system so they make you wait 5 min while they check your reservation
Very friendly, clean and comfortable. Restaurant service and quality noteworthy.
Professional service I am a little sceptical about the five-star rating. Some of the finishing in the room was not up to standard, no flat screen TVs. The suite overlooked a large patch of wasteland, which rather spoiled the effect. Although the hotel may not own it, of course. Had to remind them of the need for an extra bed a couple of times (I would stress that this does not mean the service was not excellent),
The hotel breakfast was fantastic, hotel enviroment was very calm most of the times and with a very beatiful interior design. Hotel parking space was nice exactly in front of the main door with a nice waterfall. Room viewes was very good from ankara city and the back street provide very fast access to many stores. Hotel is 5 Km away from ankamall it takes around 10 min to arrive and it is around 40 min away from esb airport in normal city traffic.
Very good breakfast Door key not working every day
staff were not at all friendly. we were not greeted or no good byes when we left. very unfriendly place...very quiet as if we were in a mosque.
Friendly and helpful Staff, pretty good location for local restaurants, clean and comfy room. Convenient location if you have a Car.
A well located hotel with nice atmosphere. Friendly staff and all well organised. It was all a pleasant stay at a good price. The gym availibility was poor
Is a very nice hotel with a very economic price The heating maximun set point was 23 C, and it was really cold
The hotel staff was great, the room was immuculate, and it seemed that everything important in a hotel had been considered. From the Pillow Menu, to the "Do Not Disturb" light, to the awesome bathroom (bathrooms/showers are a big deal to me), the Turkish Delight, newspaper delivery, and VoIP phones, the Divan Hotel has thought of everything!! Not to mention, it is located right in the heart of the city and their weekend rates are fantastic!! Will definitely stay there again next time I'm in Ankara for the weekend.... :0) The a/c in the room was lackluster... I like sleeping in cold rooms, and it seemed like the a/c unit did a poor job a cooling the room. Also, without asking for a mattress pad from the front desk, the beds are quite hard. I don't mind a hard bed, but my girlfriend slept uncomfortably the first night. However, the mattress pad was delivered as soon as we asked, and after that, the bed was fine... No real problem!!
The rooms are spotless and the staff are so welcoming.The location of the hotel is excellent. The parking space is the worst I have ever seen.You can only leave your car to valet service and the garage is soo narrow that you cannot park on your own and even if you park, there is no lift upstairs so you have to climb up three very steep floors!
The room was excellent. The bed was super comfortable and the linen was ceisp and clean. The cleanliness of the room and the whole hotel was great. The staff were helpful and unlike many hotels the bathroom was fantastic. No
location and simple comfort
The very good location, the quiteness and comfort of the room, Breakfast should be improved in terms of varieties of choices, should be according to the good level of the hotel
service is top quality, very modern rooms
It was new Although the hotel hotel was new, our towels were old! We stayed in a double room. It was really tiny. It was more for a single use. We could hardly move in it. Everything was for a single person, I had to keep asking for stuff. The breakfast is not included in the rate and the price is too high for that quality. The heat turns on only after 7 PM which makes the room quite cold if you are traveling with a child. The hot water was not running properly.
Great location for doing business in Ankara and getting to know some of Ankara. It is located in the newer part of Ankara, near several of the major shopping centers & numerous restaurants in the area.